Vtc Technician - Washington, United States - Immersive Concepts LLC

Immersive Concepts LLC

Verified Company

Washington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Immersive Concepts is seeking a qualified VTC Technician that can support a DOD client mission.

The responsibilities are as follows:

Responsibilities

Troubleshoot and resolve escalated technical issues and helpdesk tickets.
Organize, prioritize, and assist with daily technical support in organizations with different support requirements.
Troubleshoot and solve common network issues and hardware/software issues using componentlevel physical and logical diagnostic tools.
Ability to identify and work independently on special projects and lead helpdesk projects as assigned.
Train and support lowerlevel technicians and new team members.
Provide comprehensive maintenance for audiovisual (A/V) and video teleconferencing electronic devices, systems, and services; identify, diagnose and troubleshoot system malfunctions and defects.
Update and maintain SOPs and other documentation for procedures and processes; update assigned trouble tickets and equipment databases.
Work with other technical teams to resolve large scale issues.
Test new hardware and software systems and packages prior to deployment.
Assist with managing the helpdesk ticket queue on a daily basis; creating, routing, and remedying tickets.
Demonstrate strong customer service skills. Flexible work schedule to provide support as necessary.
Must be able to lift up to 50 lbs. /23 Kg.
Provide comprehensive enduser support and routine maintenance for audiovisual (A/V) and video teleconferencing electronic devices, systems, and services; identify, diagnose and troubleshoot system malfunctions and defects.
Utilize knowledge of DoD Risk Management Framework (RMF), including PPS and patching to ensure compliance with cybersecurity protocols and guidelines.
Analyze and evaluate existing VTC systems with mínimal oversight, and define problems, data availability, and report requirements and system design issues.
Respond to customer support requests, identify support requirements, and perform enduser training where applicable.
Develop documentation on VTC technology, methodology, policies and procedures, including guides, SOPs, technical analyses, white papers, etc.
Research and evaluate new technologies to expand or enhance the usage and delivery of AV/VTC services.
Respond to technical support requests for campus television, monitors and settop boxes; identify root cause of equipment malfunction and document issues and resolutions.
Maintain inventory of assigned systems, to include codecs, cameras, and carts, etc.
Demonstrated knowledge of standard video formats and display resolutions, and standard audio routing and configuration in integrated conference room systems. Working knowledge of TCP/IP internetworking and protocols relevant to VTC technology, including H.320, H.323, and SIP communication protocols.
Demonstrated knowledge in video conferencing technology and infrastructure, including conference room and desktop systems, multipoint control units, Gateway, Gatekeeper, and integrated A/V systems over IP and ISDN networks. Sample manufacturers include Crestron, Extron, Cisco, Tandberg, Polycom, Haivision, and Clear One.

Qualifications:

6+ years of relevant experience
Strong experience with Windowsbased hardware, operating system, VTC systems, and A/V equipment.
Secret clearance required