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    AV/VTC Lead Technician - Washington, United States - Latitude, Inc.

    Latitude, Inc.
    Latitude, Inc. Washington, United States

    1 week ago

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    Description

    Job Description

    Job Description

    VTC Lead Technician

    Main Points

    • Fully onsite in Washington DC
    • This is all AV support, no installation aspect
    • 4+ years of AV/VTC experience
    • This person will not be leading or managing anyone
    • Pay: 30-35/hr. depending experience

    Job Duties

    • Provides expertise to support the release and deployment of upgrades and migrations
    • Troubleshoot audio, visual, and control system issues.
    • Maintain and request AV vendor repairs for A/V equipment and provide troubleshooting support for A/V technologies.
    • Perform pre-conference tests and monitor audio and video quality during the meetings (adjust as needed)
    • Act as the primary contact for high-level meetings requiring VTC coordination, testing, and support.
    • Manage local A/V inventory, perform regular firmware upgrades and schedule periodic equipment maintenance, collaborating with vendors when necessary.
    • Generate regular weekly/monthly equipment and events report and status updates and suggested improvement analysis.
    • Develop and contribute to policy, procedure, and user documentation.
    • Create backup solutions and protocols for critical seminars and communication, ensuring seamless operations for camera feeds, audio/microphones, live-streaming, laptops, AV Control Room, and VTC.

    Experience Requirements

    • 4+ Years' Experience in providing AV/VTC services and support
    • Experience providing AV/VTC services in a government environment
    • Experience with audio visual bridges, endpoints, and protocols
    • Multi-site environment experience with AMX, Extron, Cisco, Polycom, Avaya, and Crestron equipment
    • Experience integrating VTC device in a Microsoft 365 environment
    • Knowledge of network, voice, and video protocols (such as SIP and H.264)
    • Experience using VTC Codec's, Audio Mixers, Control Systems, Audio Visual automation, Wiring, Amplifiers, Microphones, Projection systems, Video Cameras, and other A/V peripheral equipment
    • Experience supporting conferencing control panel systems such as Crestron
    • Four years of relevant A/V experience, encompassing sound, camera operation, video switching, performance monitoring, and hardware maintenance and troubleshooting
    • Certified Technology Specialist (CTS) or similar A/V certification (optional)

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