Customer Service Representative - Bozeman, United States - Million Air

Million Air Bozeman, United States

2 weeks ago

Description

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

Is the customer #1 with you?
Do you have an outstanding smile?
Are you a positive, up-beat person?
Do you provide personalized service that creates customer loyalty?
Can you sense what another person wants and needs before they ask?
Do you always live up to your commitments?
Do you like a fast-paced work environment?
Are you excited to provide a level of customer service unrivaled by the competition?

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.

Responsibilities and Duties

Greet customers in a friendly, professional manner
Provide concierge services to pilots and customers including making reservations as required
Invoicing for services rendered to customers and pilots
Record customer preferences in Million Air CSI system
Proactive preparation for all incoming aircraft
Provides timely feedback to the company regarding service failures or customer concerns
Partner with line service team to meet and exceed customer's service expectations
Keep hospitality bar stocked with snacks and beverages
Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Customer focus- naturally outgoing/extroverted
Communicate with customers and employees in person, on phone, and through radio communications
Strong computer skills including Microsoft office products and point of sale programs
Basic mathematical knowledge
Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
Bi-lingual preferred

Reporting Relationship
This position reports to the Customer Service Manager

Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

Must be able to lift 25 pounds
Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work
This is a non-exempt position.
This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Travel
No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

Customer service experience preferably in the service industry
High School Diploma or equivalent
Entry level position
Ability to work evenings weekends, and holidays
Acceptable driving record
Ability to pass a background check
Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

customer service representative

3 weeks ago

Stockman Bank Bozeman, United States

Position General Responsibilities: · This position is the Office's front line with regard to New Accounts and Customer Service. It requires extensive product knowledge to support frequent customer contact in the development of new business through the servicing of requests, calli ...
Customer Service Representative

3 weeks ago

Speedy Glass Bozeman, United States

Our Customer Service Representative opportunity has a salary range from $18 to $22 an hour based on experience. · You will needState issued Driver's license and clean driving record · Physical Requirements: Sitting/computer use for extended periods of time · For over 75 years S ...
Customer Service Representative

3 weeks ago

Enterprise Mobility Inc Bozeman, United States Part time

Overview · Start your career with Enterprise We're hiring immediately for a Customer Service Representative at the Bozeman Yellowstone International Airport · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed ...
Customer Service Representative

2 weeks ago

Enterprise Mobility Inc Bozeman, United States

Overview · Start your career with Enterprise We're hiring immediately for a Customer Service Representative at the Bozeman Yellowstone International Airport · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed ...
Customer Service Representative

3 weeks ago

Speedy Glass Bozeman, United States

For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top-tier products to our customers. As an established industry leader certified by the Auto Glass Safety Council, we proudly serve our community through in-shop and mobile auto glass repairs that ...
Guest Services Representative

3 weeks ago

Bird Dog Equity Partners LLC Bozeman, United States

EOE Statement · We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by ...
Member Services Representative

1 week ago

PF Management Group Bozeman, United States Full time

Our Job Opening · We are searching for a Member Services Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgem ...
Customer Service Representative

2 weeks ago

VetJobs Bozeman, United States

Job Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...
Customer Service Representative

5 days ago

Fix Network Bozeman, United States

We have a Customer Service Representative opportunity at our Bozeman, MT location. · This opportunity comes with a salary range of $18 to $20 an hour based on experience. · As a Customer Service Representative, you willBe the face of the branch, providing exceptional customer se ...
Patient Service Representative

3 weeks ago

Bozeman Health Bozeman, United States

Position Summary: · The Patient Service Representative is responsible for greeting and registering patients, gathering appropriate demographic, insurance and billing information, assisting patients with billing and insurance needs, telephone and reception duties, managing a busy ...
Customer Service Representative

2 weeks ago

Life is Sweet Bozeman, United States

Company Description · Award Winning Caramel Manufacturing organization located in Bozeman, Montana seeks dynamic, personable, and enthusiastic Customer Service Representative. Bequet Confections provides a friendly, welcoming work environment. · Job Description · Reports to: Cu ...
patient service representative

3 weeks ago

Bozeman Health Bozeman, MT , USA, United States

Position Summary: · The Patient Service Representative is responsible for greeting and registering patients, gathering appropriate demographic, insurance and billing information, assisting patients with billing and insurance needs, telephone and reception duties, managing a busy ...
Customer Service Representative

3 weeks ago

Life is Sweet Bozeman, United States

Company Description · Award Winning Caramel Manufacturing organization located in Bozeman, Montana seeks dynamic, personable, and enthusiastic Customer Service Representative. Bequet Confections provides a friendly, welcoming work environment. · Job Description · Reports to: Cu ...
Patient Service Representative

1 day ago

ZOLL LifeVest Bozeman, United States

Job Description · Job DescriptionPosition Title: Patient Service Representative (PSR) · Remote independent contract worker position · Competitive fee for service · Flexibility – work around your schedule · Lifesaving medical technology · The Cardiac Management Solutions division ...
Patient Service Representative

3 weeks ago

Bozeman Health Bozeman, United States

Position Summary: The Patient Service Representative is responsible for greeting and registering patients, gathering appropriate demographic, insurance and billing information, assisting patients with billing and insurance needs, telephone and reception duties, managing a busy sc ...
Service Desk Representative

1 week ago

Ridge Athletic Clubs Bozeman, United States

Job Description · Job DescriptionAre you a friendly and ambitious person who enjoys working as a part of a team and providing outstanding service to customers? Are you an advocate of health and fitness? If so, we want to talk to you Our Service Desk Representatives provide and ou ...
Customer Service Representative

5 days ago

CRH Brick, United States

Job ID: · Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building ...
Customer Service Representative

1 day ago

Packard Culligan Water Bozeman, United States

Job Description · Job DescriptionCSR · Customer Service Representative - Join Our Dynamic Team · Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and thrive in a dynamic work environment? Join our team at ...
patient service representative

3 weeks ago

Intermountain Healthcare Bozeman, MT , USA, United States

Job Description: · This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures. · Scope · 1.Greets patients. Answer phones, takes messages, returns calls and provid ...
Service Desk Representative

23 hours ago

Ridge Athletic Clubs Bozeman, United States Part time

Are you a friendly and ambitious person who enjoys working as a part of a team and providing outstanding service to customers? Are you an advocate of health and fitness? If so, we want to talk to you Our Service Desk Representatives provide and outstanding experience to our custo ...