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Service Desk Representative
1 week ago
Ridge Athletic Clubs Bozeman, United States Part timeAre you a friendly and ambitious person who enjoys working as a part of a team and providing outstanding service to customers? Are you an advocate of health and fitness? If so, we want to talk to you Our Service Desk Representatives provide and outstanding experience to our custo ...
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Customer Service Representative
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Jeannie Gregory - State Farm Agent Gallatin, United States Full timeAre you looking to make a positive impact in people's lives? Seek no further · Jeannie Gregory is an award-winning State Farm Agent looking to grow our excellent, hardworking team. Our team's mission is to help people manage the risks of everyday life, recover from the unexpecte ...
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Customer Service Representative
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Enterprise Mobility Inc Bozeman, United States Part timeOverview · Start your career with Enterprise We're hiring immediately for a Customer Service Representative at the Bozeman Yellowstone International Airport · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed ...
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Customer Service Representative
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Service Desk Representative
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Downtown Service Desk Representative
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Customer Service Support Representative
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Overnight Member Services Representative
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PF Management Group Bozeman, United StatesJob Description · Job DescriptionOur Job Opening · We are searching for an Overnight Closer (Member Services Representative) to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospectiv ...
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Customer Service Support Representative
3 weeks ago
Vista Outdoor Bozeman, United StatesJob Description · This Seasonal (6-month) role will work the Stone Glacier Customer Experience team, primarily with B2B orders handling inbound order processing, invoicing and record-keeping of back ordered items. · This position reports to the Customer Service Manager and is a ...
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Downtown Service Desk Representative
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Patient Services Representative Primary Care
3 weeks ago
Intermountain Health Bozeman, United StatesJob Description: · This position is responsible for billing, for s account within Intermountain;s policies and procedures. · Scope · 1.Greets patients. Answer phones, takes messages, returns calls and provides needed information, while documenting all phone calls accurately and c ...
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Customer Service Representative
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Fix Network Bozeman, United StatesWe have a Customer Service Representative opportunity at our Bozeman, MT location. · This opportunity comes with a salary range of $18 to $20 an hour based on experience. · As a Customer Service Representative, you willBe the face of the branch, providing exceptional customer se ...
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Customer Service Representative
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Life is Sweet Bozeman, United StatesCompany Description · Award Winning Caramel Manufacturing organization located in Bozeman, Montana seeks dynamic, personable, and enthusiastic Customer Service Representative. Bequet Confections provides a friendly, welcoming work environment. · Job Description · Reports to: Cu ...
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Customer Service Representative
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Million Air Bozeman, United StatesOur motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each ...
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FT Customer Service Representative SIGNING BONUS
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First Montana Bank Bozeman, United StatesJob Description · Job DescriptionSalary: · FT Customer Service Representative – First Montana Bank, Bozeman · We are hiring a FT Bank Teller/Customer Service Representative in Bozeman · $ SIGNING BONUS · First Montana Bank is seeking an ambitious and energetic applicant who is ...
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Customer Service Representative
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Comfort Systems of MT Bozeman, United States Full timeCUSTOMER SERVICE REPRESENTATIVE · Lead, Innovate, and Grow with Us at Comfort Systems of Montana Are you ready to be at the heart of transformation? Comfort Systems of Montana is on the hunt for a standout HVAC CSR who's not just looking for a job, but a mission. A mission to be ...
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Customer Service Representative
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Oldcastle Brick, United StatesJob ID: 496662 · Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier bu ...
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Customer Service Support Representative
3 weeks ago
Vista Outdoor Bozeman, United StatesJob Description · This Seasonal (6-month) role will work the Stone Glacier Customer Experience team, primarily with B2B orders handling inbound order processing, invoicing and record-keeping of back ordered items. · This position reports to the Customer Service Manager and is an ...
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Patient Services Representative Primary Care
3 weeks ago
SCL Health Bozeman, United StatesJob Description: · This position is responsible for billing, for s account within Intermountain;s policies and procedures. · Scope · 1.Greets patients. Answer phones, takes messages, returns calls and provides needed information, while documenting all phone calls accurately and c ...
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Patient Services Representative Primary Care
1 week ago
Intermountain Healthcare Bozeman, United StatesJob Description: · This position is responsible for billing, for s account within Intermountain;s policies and procedures. · Scope · 1.Greets patients. Answer phones, takes messages, returns calls and provides needed information, while documenting all phone calls accurately an ...
Patient Service Representative - Bozeman, United States - Bozeman Health
Description
Position Summary:
The Patient Service Representative is responsible for greeting and registering patients, gathering appropriate demographic, insurance and billing information, assisting patients with billing and insurance needs, telephone and reception duties, managing a busy schedule, entering and placing accurate orders for imaging services to include the diagnosis for the exam(s), prepare patients for exams, and assisting technologists and radiologists in the completion of procedures and the radiologist needs relative to image interpretation and billing.
Minimum Qualifications:
Required
High School Diploma or Equivalent
American Heart Association BLS required within 60 days of hire
Basic knowledge of principles of CPT and ICD9 coding
Understanding of Medicare billing requirements for diagnostic tests
Preferred
Radiology department/imaging experience
6 months office or billing experience
Essential Job Functions:
In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.
Provides pre-billing services including obtaining insurance and billing information, updating systems as appropriate, providing estimates of exam charges, educating patients on medically necessary waivers and other compliance documents and obtaining appropriate signatures, obtains pre-authorization for studies as needed, may review payment arrangements and directs to billing office staff as appropriate.
Places orders for Imaging services.
Ensures order appropriateness with documentation of signed order, pertinent diagnosis or reason for exam requiring an understanding of valid ICD-9 coding, adequate patient demographics.
Provides telephone reception for busy department and physicians.This includes greeting customers and providing assistance, providing assistance to referring physicians and staff with report retrieval, facilitating scheduling, ordering of exams, locating prior studies.
Ensures busy schedule is maintained with on-time appointments, key open appointment slots are filled, confirming appointments, assisting with rescheduling appointments and providing immediate service recovery as needed.
Prepares patients for exam by education, exam specific paperwork, dressing, prep instructions, and communication with technologists. Escorts patient to physician office or further care for immediate referral needs, lab work, hospitalization, etc.Knowledge, Skills, and Abilities
Demonstrates sound judgement, patience, and maintains a professional demeanor at all times.
Ability to work in a busy and stressful environment.
Strong interpersonal, verbal and written communication skills.
Ability to work varied shifts.
Computer applications, MS Office, EMR, internet applications and standard office equipment.
Ability to analyze, organize and prioritize work while meeting multiple deadlines.
Physical Requirements
Lifting, Pushing, and Pulling:
Lift 30 pounds of weight (pick up supplies, move equipment, etc.) Carry equipment/supplies.
Extended Hours:
The role may involve working for extended periods, requiring sitting, walking, or standing for eight or more hours daily.
Flexible Schedule:
The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts
On-Call Availability:
On-call work may be required to respond promptly to organizational, patient, or employee needs
Effective Communication:
Proficient in effective communication, both in person and through various technologies
Handling Challenging Situations:
The role may involve dealing with upset individuals, requiring the ability to de-escalate situations and work effectively with frustrated patients, families, or employees
Repetitive Tasks:
Ability to perform repetitive tasks as needed to fulfill job responsibilities
Exposures
Tasks Include Potential Exposure:
Job tasks may involve exposure to:
Bloodborne pathogens, such as blood, bodily fluids, or tissues.
Radiation in settings where medical imaging procedures are performed
Various chemicals and medications used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances.
Infectious diseases due to contact with patients in areas that may have contagious illnesses
The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification.
They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.
AMI Deaconess - Admin
Working at Bozeman Health is more than just a jobit's a commitment to caring for the communities of Southwest Montana by being their partner in health and wellness, compassionately delivering the best care for each person, every time.
In every role, our employees are inspired by their ability to care for our community and our Culture of Excellence guides each employee to be a high performer, engage in transparent and timely communication, demonstrate dynamic learning and teaching, excel through change, express gratitude and experience joy.
