Information Technology Support Analyst - Madison, United States - Envision IT

Envision IT Madison, United States

1 week ago

Technology / Internet

Description

IT Support Analyst

The Support Analyst is a full-time member of the Envision Endearment Team focused on delivering the best IT User Experience for Envision as a Service (EaaS) clients. You are the direct line of communication for customer end users that are seeking help in making technology an enabler to their daily work. In addition to direct end user support, you will perform administration on back-end systems such as Microsoft 365, Active Directory, Servers, Citrix, Networking and a variety of system security and protection tools. As a key member of the overall Envision Family, you are passionate about Making. Awesome. Work

Qualification and Skill Requirements:

Growth mindset
Excellent written and verbal communication skills
Appreciation of a conscious culture
Eager to effectively help customers seeking technology support
Real world experience with Microsoft 365, Active Directory, Servers, and/or Networking. Citrix experience a plus
Intrinsically motivated
High school diploma or equivalent

Task Highlights:

Manage customer requests via phone, email, chat, and ticketing systems
Troubleshoot and resolve customer requests, looping-in and escalating as needed
Collaborate with other Envision teams on new customer or internal projects
Determine and execute changes to hardware, software, applications, and/or systems
Prioritize tasks, seek collaboration and assistance when needed
Continuous team and self-improvement through training, mentoring, and sharing

Benefits:

Health (Quartz Coverage), Dental, and Vision
Flexible Spending and Dependent Care
Short- and Long-Term Disability
Life Insurance
401k
Remote Work
Pet Insurance
Work life balance – flexible schedule and flexible PTO

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