IT Support Analyst - Madison, United States - Envision Information Technologies LLC

Description

Job Description

Job Description

Support Analyst

The Support Analyst is a full time member of the Envision Endearment Team focused on delivering the best IT User Experience for Envision as a Service (EaaS) clients.

You are the direct line of communication for customer end users that are seeking help in making technology an enabler to their daily work.

In addition to direct end user support, you will perform administration on back-end systems such as Microsoft 365, Active Directory, Servers, Citrix, Networking and a variety of system security and protection tools.

As a key member of the overall Envision Family, you are passionate about Making. Awesome. Work

Qualification and Skill Requirements:
Growth mindset
Excellent written and verbal communication skills
Appreciation of a conscious culture
Intrinsically motivated
High school diploma or equivalent

Task Highlights:
Manage customer requests via phone, email, chat and ticketing systems
Troubleshoot and resolve customer requests, looping-in and escalating as needed
Collaborate with other Envision teams on new customer or internal projects
Determine and execute changes to hardware, software, applications, and/or systems
Prioritize tasks, seek collaboration and assistance when needed
Continuous team and self-improvement through training, mentoring and sharing

Benefits:
Health (Quartz Coverage), Dental, and Vision
Flexible Spending and Dependent Care
Short- and Long-Term Disability
Life Insurance
401k
Remote Work
Pet Insurance
Work life balance – flexible schedule and flexible PTO
Envision IT is a soulful company comprised of caring people with a growth mindset.

Envisioners are passionate about our purpose:
enriching the lives of our stakeholders.

Our focus is technology optimization that empowers people to meaningfully contribute, enables employee engagement and supports businesses and employees to thrive.

Envision IT is searching for intrinsically motivated, curious and compassionate people to join our team.

Company Description Envision IT is a soulful company leveraging our business as a source for good in the world.

Envisioners are passionate about our purpose:
enriching the lives of our stakeholders.

Our focus is technology optimization that empowers people to meaningfully contribute, enables employee engagement and supports businesses and employees to thrive.

Envision IT is searching for intrinsically motivated, curious, and compassionate people to join our team.

Company Description

Envision IT is a soulful company leveraging our business as a source for good in the world.

Envisioners are passionate about our purpose:
enriching the lives of our stakeholders.

Our focus is technology optimization that empowers people to meaningfully contribute, enables employee engagement and supports businesses and employees to thrive.

Envision IT is searching for intrinsically motivated, curious, and compassionate people to join our team.
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