-
Customer Support Specialist
2 weeks ago
beBee Professionals New York City, United States Full time $45,000 - $65,000About beBee: · beBee is a revolutionary professional networking platform that enables professionals to connect genuinely across different industries, share knowledge, insights and opportunities. Our mission is to create an environment where our members can grow both personally an ...
-
Application Support Specialist
4 weeks ago
Mediaform Informationssysteme GmbH New York, United StatesWillkommen bei der Mediaform Unternehmensgruppe Seit über 30 Jahren sind wir in der DACH-Region führende Experten für Datenerfassungs-, Kennzeichnungs- und Auto-ID-Systeme. Mit starken Produkten und innovativen Lösungen schaffen wir Impulse und Mehrwerte im Gesundheitswesen und d ...
-
IT Support Specialist
3 days ago
HIKINEX New York, United States Full timeWe are looking for a proactive and skilled IT Support Specialist to join our dynamic team. This role is crucial in maintaining and enhancing the IT infrastructure across our three sister companies to ensure seamless IT operations organization-wide. · Key Responsibilities: · Pro ...
-
Patient Support Specialist
3 weeks ago
UnitedHealth Group New York, United StatesProvide excellent customer service, resolve patient accounts accurately and timely, research and resolve outstanding patient balances, attend internal education sessions, and advocate for patients regarding complaints or billing issues. ...
-
IT Support Specialist
2 weeks ago
TEKsystems New York, United States ContractDescription: · The technician will be responsible for installing, configuring, imaging, supporting and maintaining end-user desktops, laptops, mobile devices (iPhones and iPads), printers, etc. They will be responsible for troubleshooting desktop OS, software and applications in ...
-
IT specialist for system integration and support
2 weeks ago
FusionTech York, United StatesAbout the Company · Our motto: Good advice - better life. We support people in need of care and their families with our home care expertise and are one of the leading direct providers for the supply of medical consumables and aids. Over customers nationwide appreciate the high le ...
-
IT Support Specialist
12 hours ago
Enfusion Systems New York, United States**IT Support Specialist** · at Enfusion New York, New York, United States Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment ...
-
IT Support Specialist
12 hours ago
dv01 Digest New York, United States**IT Support Specialist** · at dv01 New York, NY (Remote) * Provide technical support services to internal end users remotely with problems or issues related to information technology services including but not limited to applications, workstations, collaboration services, and n ...
-
IT Support Specialist
3 weeks ago
Inspir Carnegie Hill New York, United StatesIT Support Specialist · Maplewood senior living's new Insp?r brand of world-class, urban senior living properties is now hiring an IT Support Specialist for its new Insp?r | Carnegie Hill property, set to open in early 2020. Located on the Upper East Side, this 23 story, 215 uni ...
-
IT Support Specialist
5 days ago
Liberty Personnel Services, Inc New York, United StatesJob Description · Job DescriptionIT SUPPORT SPECIALIST · Dynamic and growing general construction company is seeking an IT Support Specialist. · Responsibilities: · Respond to service requests while on call · Answer Service Desk telephone and respond accordingly to callers inqui ...
-
IT Support Specialist
4 weeks ago
LeadStack Inc. New York, United StatesLeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to par ...
-
IT Support Specialist
1 week ago
MTS Pro Services New York, United StatesJob Description · Job DescriptionAttention gamers and musicians, hard core tech geeks and vegan mountaineers: MTS Pro Services is made up of an amazing array of people, and if you have strong opinions about the Prequels, spaces vs. tabs or iOS vs. Android, MTS might be the place ...
-
IT Support Specialist
2 hours ago
City of New York New York, United StatesJob Description · ***IMPORTANT NOTE: Only those currently serving as a permanent or probable permanent Certified IT Administrator (LAN/WAN) will be considered*** · The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all N ...
-
IT Support Specialist
12 hours ago
Cedar Inc. New York, United States**IT Support Specialist** · at Cedar New York HQ **The Role** · Cedar has built a platform that combines data science and machine learning to connect patients with healthcare providers in a way that helps tackle the critical challenges of patient billing and payment. Our techno ...
-
IT Support Specialist
2 hours ago
Alcority New York, United States**IT Support Specialist** · at Alcority New York, NY The IT Support Specialist will play an essential role in our infrastructure team by providing end-user support (Tier 1 and 2) and facilities IT (Networking/WiFi, Security, Audio/Video Conference Rooms) support. He/she/they wil ...
-
IT Support Specialist
12 hours ago
Moog New York, United States**IT Support Specialist** · *As a government contractor, vaccination against Covid-19, or an approved religious/medical exemption, is a condition of employment for all U.S. employees.* · **Moog Space and Defense Group** is the premier motion and flow control solutions provider ...
-
IT Support Specialist
3 weeks ago
Eclaro New York, United StatesIT Support Specialist · Job Number: · Help people live their best lives. Eclaro is looking for IT Support Specialist for our client in New York, NY. · Eclaro's client runs a continuous, dynamic, and first-rate delivery of IT services to the public sector - giving people greater ...
-
IT Support Specialist
12 hours ago
Simons Foundation New York, United StatesReporting to the Senior Manager, IT Operations, the IT Support Specialist will be responsible for providing day-to-day IT support for foundation community members, including desktop computers, laptops, mobile devices, wired and wireless networks, software and cloud services. · T ...
-
IT Support Specialist
3 weeks ago
Highlight Health Newark, United StatesJob Description · Job DescriptionAre you passionate about technology and security? Do you want to work with a diverse team? Do you want to contribute to the fight against costly medical bills? If you answered yes to these questions, then you might be the perfect fit for our IT Su ...
-
Technical Support Specialist II
3 weeks ago
Thermo Fisher Scientific New York, United StatesProvide technical support and customer service, contribute to service knowledge base, communicate with team members, diagnose and troubleshoot laboratory equipment, stay updated on product information and market changes. ...
IT Support Specialist - New York, United States - Akin Gump
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Location:
New York
Schedule: 11:00 AM to 7:00
PM
FLSA:
Non-Exempt
Position Type:
Full-Time/Regular
Akin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than 900 lawyers in offices throughout the United States, Europe, Asia and the Middle East.
We are currently seeking an IT Support Specialist in the Information Technology department, reporting to the Regional IT Support Manager.
The role will reside in the New York office and will be responsible for the day-to-day support of computer operations of the office.
The IT Support Specialist is expected to perform all responsibilities with a commitment to providing superior service to the firm's attorneys, advisors and staff, and maintaining an atmosphere of teamwork and continuous improvement.
Above all, the IT Support Specialist must fulfill the needs of the firm in a manner which is consistent with the Firm's Core Values.
Key responsibilities of this position include:
Provide direct technical support (Level 1 and Level 2) for computer system users in the office.
Support and troubleshoot both computer and telecommunications-related issues: software, hardware, network devices, printers, and smartphones.
Handle tickets escalated from the Help Desk in a timely manner. Provide follow-up to users after initial visit. Retain ownership of own assigned tickets and update ticket logs daily.
Lead projects as assigned by the Regional IT Support Manager. IT projects include but are not limited to software upgrades, computer set-ups, phone upgrades and end-of-lease equipment returns.
Set-up audio/visual and other presentation needs in conference rooms.
Assist with training system users as required on all aspects of computer Technology.
Participate in application testing.
Participate in the weekly rotation of the after-hours department cell phone and provide after-hours support.
Maintain accurate equipment inventory by following policies and with direction from the Regional IT Support Manager.
Maintain and improve technical skills and abilities through continuing professional education and certifications.
Core Applications and Hardware:
MS Office 365
Desktop and Laptop computers
MS Outlook
Smartphone devices (Apple, Android)
Litera ChangePro
Printers – Xerox, Lexmark and Hewlett Packard
NetDocs
Qualifications (Experience, Knowledge, Skills & Abilities):
High School Diploma or equivalent
At least a two-year college degree or technical school diploma is preferred; however substantial experience can substitute for education
A minimum of three years' experience in IT operations, preferably in a law firm environment
Excellent oral and written communication skills
Ability to read, comprehend and follow instructions
Ability to communicate with attorneys and staff in an effective, non-technical manner
Strong technical knowledge in relevant areas
Demonstrated ability to train computer system users in one-on-one settings
Ability to manage multiple priorities and adjust to changing priorities in a professional manner
Willingness and ability to assume new tasks and responsibilities
Proven ability to maintain and update technical knowledge and skills
Strong service orientation, and an ability to establish and maintain effective working relationships with users, peers, office and firm management, and outside business partners
Ability to work well under pressure, facilitate solutions, and meet deadlines and milestones for projects assigned
Commitment to professional growth and development
The base salary range for this position in New York is $70,000 to $80,000. Additional information about benefits and rewards can be found here ) .
Akin Gump Strauss Hauer & Feld LLP participates in E-Verify for purposes of verifying employment eligibility
#LI-DNI
Required SkillsRequired Experience