customer service representative - Long Beach, United States - Ecology Auto Parts, Inc.

Ecology Auto Parts, Inc. Long Beach, United States

2 weeks ago

Description

Job Description

Job DescriptionDescription:

CUSTOMER SERVICE REPRESENTATIVE

Department: Transportation – Port Administration

Location: Falcon Office – Wilmington, CA

Classification: Full-Time, Non-Exempt

Reports To

Drayage Customer Service Manager

Position Summary

Ecology Auto Parts, Inc. is looking to fill the role of a Customer Service Representative (CSR) to join our growing Port Division. The CSR plays a vital role in the business as the initial point of contact for our clientele. The major responsibility of our CSRs is the administration of transportation orders and billing for assigned accounts within the company's Transportation Management Software (TMS). This position is part of a larger team within the company's drayage department which reports to the Financial Planning & Analysis Director.

Responsibilities

Customer Service

Receive, process, and communicate with assigned customers to schedule drayage orders.
Communicate, coordinate, and prioritize customer orders to ensure accurate entry and processing into TMS with Dispatch Operations team located at the Falcon Yard.
Verify order data against customer documents, port terminal and steamship line (SSL) schedules and container requirements, or other shipping-related portals.
Communicate or respond to customer queries for scheduling conflicts, arrival times, additional fees that resulted from processing the order, and other items. This includes:

Checking terminal and SSL portals
Fielding customer requests for information or providing supporting documentation

Responsible for monitoring import and export booking information while EAP manages a customer order.
Must advise management of service failures and provide details, if available, and proactively communicate any issues to customers and Dispatch Operations.
Email KPI goal is to reply to an email within one hour of receipt.

Billing

The CSR must review complete orders daily, verify rates to ensure billing accuracy per customer rate agreements as well as any accessorial charges accrued.
Bill assigned customers per EAP proposals and guidelines. This includes invoicing an order within 1-15 business days after the container ingates.
Assist Accounts Receivables department research and field customer disputes with invoices and provide supporting documentation.

Requirements:

Qualifications/Knowledge/Critical Skills

High School/GED REQUIRED Associates degree PREFERRED
1-2 year(s) customer service in trucking experience PREFERRED
1 year TMS or Profit Tools (TMS) experience HIGHLY PREFERRED
Strong skills in Microsoft Office Suite particularly Excel and Word
Strong organization, scheduling, and communication skills
Clear and concise verbal and written communication
Flexible, initiative-taking, and actively seeking process improvements

Physical Demands/Environmental Factors

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
Occasionally required to stand and walk
Must frequently lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus

Compensation

The Customer Service Representative role offers an attractive compensation structure, with an hourly wage ranging from $18 to $22. Additionally, the final hourly rate may vary based on the candidate's experience, qualifications, and skills, and will be determined during the final stages of the hiring process. Alongside competitive pay, we offer comprehensive benefits, including medical, dental, and vision insurance, a 401k plan with employer matching, generous paid time off, and life insurance coverage. Our commitment is to provide a rewarding and competitive remuneration package aimed at attracting top talent in the industry.

PLEASE NOTE: This job description is not exhaustive and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Ecology Auto Parts Inc. is committed to providing a workplace and culture of respect, diversity, equity, inclusion, and belonging. We are dedicated to ensuring equal employment opportunity without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Should you have a disability or specific needs requiring accommodation, please inform us.

Thank you for your interest in opportunities with Ecology Auto Parts, Inc. We appreciate the enthusiasm and professionalism demonstrated by individuals seeking to join our team.

Please be advised that Ecology Auto Parts, Inc. does not engage with or entertain solicitations from third-party recruiting firms for our hiring needs. We have a dedicated internal recruitment team managing our talent acquisition process. We kindly request that third-party recruitment firms refrain from submitting candidates for our open positions. Ecology Auto Parts, Inc. will not consider or entertain candidates represented by headhunter agencies for our current requisitions. Our commitment to fair and equitable hiring practices includes working directly with candidates who apply through our official channels. We believe in fostering a transparent and direct relationship with potential team members. We appreciate your understanding and compliance with this policy. If you are interested in joining Ecology Auto Parts, Inc., please visit our official careers page here: EAP, Inc. | Career Center for a list of our current job opportunities and application instructions.

Customer Service Representative

3 weeks ago

Victoriam Management Inc. North Long Beach, United States

**Victoriam Management Inc. **is a rapidly growing sales and customer enrollment firm that connects members of the community to affordable communication services. Our customer service and sales team provides coaching and training to review promotional and problem-solving techniqu ...
Sales Service Representative

3 weeks ago

Outsource Licensee Network Inc Long Beach, United States

**Job Duties**: · - As an authorized representative for Amazon, we are responsible for - Sales Service Representatives go to local multi-dwelling properties in Southern California and work with condominiums, apartment buildings, and building portfolios to ensure they're set up wi ...
Claims Service Representative

3 weeks ago

Automobile Club of Southern California Long Beach, United States

What's in it for me? · - A career with growth potential · - Our comprehensive and employee centric training facility provides training programs to help employees acquire various skills necessary to do their jobs and to support career development · - The satisfaction of knowing yo ...
Customer Service Representative

3 weeks ago

AAA Auto Club of Southern California Long Beach, United States

Customer Service Representative - Insurance · Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. What do we offer? · - $ $25.00/hour to start · - Outstanding Benefits · - Paid Onsite Training ...
Customer Service Representative

1 week ago

iStaffing Inc Long Beach, United States

iStaffing is currently looking for a Customer Service Representative in the city of Long Beach, Ca. · **Responsibilities**: · - Handle customer inquiries and complaints · - Effectively communicating to Sales Team, Warehouse, office team and customers. · - Provide information abou ...
Customer Service Representative

2 weeks ago

Ecology Auto Parts, Inc. Long Beach, United States

: · **CUSTOMER SERVICE REPRESENTATIVE** · Department: Transportation - Port Administration · Location: Falcon Office - Wilmington, CA · Classification: Full-Time, Non-Exempt · **_ Reports To_** · Drayage Customer Service Manager · **_ Position Summary_** · Ecology Auto Parts, Inc ...
Membership Services Representative

3 weeks ago

YMCA of Greater Long Beach Long Beach, United States

**Position Summary**: · Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. · **Essential Functions**: · 1. Provides excel ...
Client Service Representative

3 weeks ago

Lbc Vets Animal Hospital Long Beach, United States

Pay: $ $20.00 per hour · Expected hours: 36 per week · **Benefits**: · - 401(k) · - Health insurance · - Paid time off · Compensation package: · - Bonus opportunities · - Employee stock purchase plan · - Quarterly bonus · - Stock options · - Yearly bonus · Work Location: In perso ...
Customer Service Representative

2 weeks ago

Agile Staffing, Inc Long Beach, United States

Employees should be very comfortable communicating, assisting customers with orders, parts ordering, etc. Must be good with people, have the skill set to understand our technical training for product review and be dependable. Must have at least one year experience in Customer Ser ...
Guest Service Representative

1 week ago

Marriott International, Inc Los Angeles, United States

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Sheraton Grand Los Angeles, 711 S Hope St, Los Angeles, California, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Pos ...
Customer Service Representative

3 days ago

Distribution International Long Beach, United States

**Job Description**: · Distribution International has an opening for a Customer Service Representative to join our team and enhance our business. In this role, you will serve as the key customer contact for our branch, providing order support and product information for our custo ...
Customer Service Representative

1 day ago

TPIRC and FAI Long Beach, United States

**Job Title**:Customer Service Representative · **Reports To**:Director of Customer Service · **Job Purpose**: · The Customer Service Representative is an integral part of the daily activity of the Call Center, directing a high volume of calls to their respective departments. · * ...
Customer Service Representative

3 days ago

Destination Pet LLC Long Beach, United States

**Welcome to Destination Pet. We are One Pack · - a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing t ...
Social Services Representative, Advanced

2 weeks ago

Blue Shield of California Long Beach, United States

**Your Role** · The Social Services Representative, Advanced will report to the Supervisor, Social Services. In this role you will provide telephonic social services support and resource referrals for high acuity Blue Shield Promise members, in addition to administrative support ...
Customer Service Representative

2 weeks ago

Midas BARSTOW 1171 Santa Ana, United States Customer Service (Full time)

CUSTOMER SERVICE REPRESENTATIVE · GREET EVERY CUSTOMER WITH A SMILE AND FRIENDLY HELLO · ASK CUSTOMER FOR FIRST AND LAST NAME, ADDRESS, PHONE NUMBER · (IF RETURNING CUSTOMER VERIFY INFO) · GET VEHICLE INFORMATION YEAR, MAKE AND MODEL · GET DETAILED DESCRIPTION OF CUSTOMERS CONCER ...
Social Services Representative, Advanced

3 weeks ago

Blue Shield of California Long Beach, United States

**Your Role** · The Social Services Representative, Advanced will report to the Supervisor, Social Services. In this role you will provide telephonic social services support and resource referrals for high acuity Blue Shield Promise members, in addition to administrative support ...
Customer Service Representative- Constuction

3 weeks ago

Coastal Construction Long Beach, United States

**JOB SUMMARY**: The Customer Service Warranty Representative is responsible for scheduling subcontractors, evaluating the subcontractor's work and completing construction warranty claims within 7 days for both active and closed out communities. In addition, the Customer Service ...
Teller/member Service Representative

3 weeks ago

Long Beach Firemen's Credit Union Long Beach, United States

**Job Summary** · **Long Beach Firemen's Credit Union is looking for an experienced Full-Time Member Service Representative I, II, III (Teller) who can provide excellent service while cross-training in various areas of the credit union.** · **Responsibilities and Duties** · - Pro ...
Customer Service Representative- Constuction

3 weeks ago

Coastal Construction Long Beach, United States

**JOB SUMMARY**: The Customer Service Warranty Representative is responsible for scheduling subcontractors, evaluating the subcontractor's work and completing construction warranty claims within 7 days for both active and closed out communities. In addition, the Customer Service ...
National Customer Service Representative

3 weeks ago

Academy Fire Long Beach, United States

Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. ...

customer service representative - Long Beach, United States - Ecology Auto Parts, Inc.

Description

Job Description