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    Help Desk Support I - Golden, United States - Midas Consulting

    Midas Consulting
    Midas Consulting Golden, United States

    6 days ago

    Default job background
    Description
    Title - Help Desk Support I

    Client - Colorado Department of Transportation

    Duration:

    • Apr no end date (but say
    • it's a long term project with the possibility of extension or conversion to full-time)
    Max Pay Rate - $30/hr. on W2 & $35/hr. on C2C

    Address - 425C Corporate Circle Golden, Colorado Onsite from day1)

    Schedule - Mon - Fri (8:00 AM - 4:00 PM) (However, sometime the client might ask to extend due to business needs)

    Description:


    • The purpose of this NOC position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams.
    • The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
    • Responsibilities for Help Desk Technician
    • Manage Help Desk tickets in a timely manner
    • Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
    • Document customer interactions
    • Resolve customer reported issues
    • Escalate unresolved issues to the next Tier
    • Install, make changes and repair computer hardware and software
    • Monitor and respond quickly to incoming requests related to IT issues.
    • Maintain computer systems and act as support if any system goes down.
    • ssist with onboarding and offboarding of new or outgoing users.
    • Install, configure, maintain and upgrade PC software.
    • Tier 1 Networking and troubleshooting as well as support
    Requirement:


    • Experience working in a help desk environment
    • Flexibility to work a variety of shifts with minimal notice
    • Must have reliable transportation
    • Must be able to pass a background check
    • Proficiency with Windows, Linux, and
      IOScomputers
    • Excellent oral and written communication skills
    • Detail oriented and highly organized to keep tickets in order
    • bility to remain calm and professional in stressful situations
    • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
    • Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
    • Understanding and appreciation for information security within systems and user devices.
    • bility to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
    • Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus

    Skill Matrix:
    Qualification

    Description

    Competency

    Linux

    Proficient (4-6 Years)

    Windows 9x/2000/XP/NT/Vista/7

    Proficient (4-6 Years)

    Manage Engine Ticketing system

    Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus

    Proficient (4-6 Years)

    Help Desk

    Experience working in a help desk environment

    Novice (1-3 Years)


    IOS
    Proficient (4-6 Years)

    Communication skills both verbal and written

    Advanced (7-9 Years)
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