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    Help Desk Support I - Golden, United States - Oneapps Consulting

    Oneapps Consulting
    Oneapps Consulting Golden, United States

    2 weeks ago

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    Description

    OneAPPS is a Technology consulting firm based out of New York and offices across US. We are working on various projects involving diverse, multicultural teams with clients across the US. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.

    Role: Help Desk Support I

    Location: Golden, CO Onsite (Fridays remote)

    Duration: 6 Months contract

    Must live local. Must be able to work from home on Fridays. Must be able to interview in person. Must be able to take CJIS certification training/exam.

    Service Desk Ticket System Prefer Service Now experience. Others will be considered if listed

    • support to end users on a variety of issues.
    • researches, and resolves technical problems.
    • to telephone calls, email and personnel requests for technical support.
    • tracks and monitors the problem to ensure a timely resolution.
    • require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
    • knowledge of commonly used concepts, practices, and procedures within a particular field.
    • on instructions and pre-established guidelines to perform the functions of the job.
    • job functions do not typically require exercising independent judgment.
    • call center phones in a friendly, helpful and professional manner.
    • a ticket for support and provide that support once trained.
    • new network user accounts per procedure, Disable network accounts per procedure.
    • Microsoft exchange information per procedure based on information supplied.
    • tickets assigned in the queue and assist with assigning tickets to others in the team.
    • be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
    • at asking questions to better support the user with process and procedures.
    • be a team player.

    If this role sounds like you, we invite you to apply. Thanks.

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