Help Desk and Product Support Specialist - Broomfield, CO, United States - Zoll Medical Corporation

Description

Technical Product Support Specialist
Data Management
At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives.

Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

Our division of ZOLL Medical Corporation, focuses on healthcare software solutions that empowers hospital, EMS and Fire, and billing/accounts receivable (AR) teams to deliver more—from better patient outcomes to operational efficiencies and greater revenue capture.

Our business exists to help save more lives through data-driven innovation and interoperability, opening new pathways for our customers to achieve the highest levels of care, collaboration, and reimbursement.

Medics, Firefighters, Dispatchers, and Medical Billers. Utilize advanced troubleshooting methods to provide technical software and application support to ZOLL clients.

• Diagnose, service, and provide solutions for a variety of highly technical issues including new software installs, configurations, and upgrades, network and system connectivity issues, etc.
• Utilize Salesforce to create and resolve support tickets via internal partners, phone, email, and click to chat, consistently ensuring high quality while meeting established SLAs.
• Thoroughly document customer ticket and profile and notate any follow up expectations.
• Add to the existing internal and customer facing knowledge base, creating articles and blogs.
• 2+ years of advanced Technical Support and professional troubleshooting experience
• Knowledge of Microsoft SQL Server and ability to write simple queries
• Understanding of Network Environments- connectivity, IP Addresses, trace routes, etc.
• Experience troubleshooting both Server and Client Windows Operating Systems
• Experience installing and upgrading software
• Knowledge of CRM systems and customer ticketing processes

*Experience in a medical/clinical environment, or with medical software solutions

• Experience with virtual environments (VMWare ESX)
• Experience with remote access tools (WebEx and LogMeIn)
• This position will have on-call rotation responsibilities.

ZOLL Technical Support hours of operation are 6:00 AM to 6:00 PM MDT. New team members will be on the 9:00 am - 6:00 pm MDT shifts.

Final compensation will be determined by various factors such as a candidate's years of relevant work experience, skills, certifications, and location.

Flexible remote work environment

• Medical, dental, vision insurance (eligibility starts your first day of employment)
• Flexible spending accounts
• Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.