- Provide leadership and management for the Rooms Division by establishing plans of character, integrity, and quality which result in long-range continued growth and profitability of the division and Resort.
- Coordinate and manage the day-to-day rooms operations.
- Directly supervises the Department Heads of the Rooms Division. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and on resort initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed.
- Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Routinely inspects all areas of responsibility in the Rooms Division.
- Resolves guest complaints from all areas of the resort, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message. Develops relationships with return guests, group contacts and other guests to provide personalized service.
- Assures that financial goals of the division and the resort are being met.
- Five to seven years experience with diversity of Operations management positions in luxury hospitality enviroment.
- College degree preferably specializing in hotel/restaurant management or business administration, or equivalent experience is required.
- Must be willing to work a flexible schedule in order to accomplish all major responsibilities and be willing to accept assignments on as need basis, in order to promote teamwork. This may include some evenings, weekends, and holidays.
- Group medical, dental, vision, life, and disability benefits
- Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
- An employee assistance program
- Paid time off/sick time
- Participation in a 401(k) plan with a company match
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Found in: Lensa US 4 C2 - 6 days ago
Pier Sixty Six Fort Lauderdale, United StatesOverview: · South Floridas beacon of hospitality, Pier Sixty-Six Resort is returning to Fort Lauderdale with an opening date of October 2024. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfo ...
Director of Rooms - Fort Lauderdale, United States - Pier Sixty Six
Description
Overview:
South Floridas beacon of hospitality, Pier Sixty-Six Resort is returning to Fort Lauderdale with an opening date of October 2024. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave will be home to the extraordinary luxury resort hosting 325 guest rooms, suites and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All met with exceptional service and refined touches that result in truly extraordinary experiences. The Resort will assemble over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room and most importantly a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic and polished hospitality enthusiasts eager for growth and stardom to join our team, and enjoy highly competitive wages, comprehensive benefits and a culture that honors and respects you.
We currently have an opportunity for a well-rounded and seasoned Director of Rooms to join our Pier Sixty-Six Resort opening team
Reporting into the Managing Director you will take the lead in project managing the opening of this incredible resort. Our Director of Rooms will lead the operational team in delivering consistently high service levels; ensuring our many return guests are warmly welcomed and looked after. You will be responsible for the successful guest service delivery for the hotel and will be an active part of the local community. You will provide leadership and management for all hotel team members, establish plans of character, integrity and of quality, which results in the continued life, growth and profitability of the business and take responsibility for the health, safety and welfare of our hotel guests and
Responsibilities:As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brands target customer and property employees and provides a return on investment.
The Director of Rooms forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Resort. The Director directs and controls the activities of the Front Desk, Reservations, Communications, Concierge, Housekeeping, Guest Relations and Guest Services. Assures that standards are met, guests and employees are satisfied, and problems are promptly resolved. The Director also works closely with Sales and the Director of Revenue/Reservations to enhance the Hotel occupancy levels and rates.
Responsibilities:
Acts in all matters related to the safety, security, satisfaction and well-being of the Resort, guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
Qualifications:As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:
Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort
