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Director of Rooms
5 days ago
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Complex Director Rooms
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The Dalmar Fort Lauderdale, United States**The** **Dalmar a Tribute Portfolio Hotel & Element Fort Lauderdale Hotel, as** part of the Wurzak Hotel Group, located in downtown Fort Lauderdale is looking for a Complex **Director of Rooms** to join their senior leadership team. This position functions as the strategic busin ...
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B Ocean Resort Fort Lauderdale Beach Fort Lauderdale, United States_**Located in the heart of Fort Lauderdale, our luxurious beachfront resort offers unparalleled hospitality, stunning ocean views, and world-class amenities.**_ · **Company Overview**: · Performance Hospitality is a lifestyle hotel management company committed to providing outsta ...
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Director of Rooms
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Director Of Rooms
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Director of Rooms
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Director of Rooms
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Hilton Fort Lauderdale, United States OTHERSituated in the heart of Fort Lauderdale, our luxurious beachfront resort offers unparalleled hospitality, stunning ocean views, and world-class amenities. At Hilton Fort Lauderdale Beach Resort, we are committed to delivering unforgettable experiences and setting the standard fo ...
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Guest Experience Manager
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Jackson Health System Miami, United States**Department**: Jackson Memorial Hospital - Interventional Radiology · **Address**: 1611 NW 12th Ave, Miami, Florida, 33136 · **Shift details**: Full-Time, Days · **Why Jackson**: · Jackson Memorial Hospital is the flagship hospital for Jackson Health System and it has been a bea ...
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Sales Coordinator
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Student Front Desk Assistant
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Director of Finance
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Jackson Health System Miami, United States Full time**Description** · **Department**: Jackson North - Human Resources · **Address**: 160 NW 170th St, North Miami Beach, FL 33169 · **Shift Details**: Days, Full Time: · **Why Jackson North Medical Center**: · Jackson North Medical Center is new, inside and out. We've doubled the siz ...
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Laundry Worker
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Director of Housekeeping
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Assistant Director of Housekeeping
5 days ago
Pier Sixty Six Fort Lauderdale, United StatesOverview: · South Florida's beacon of hospitality, Pier Sixty-Six Resort is returning to Fort Lauderdale with an opening date of October 2024. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfo ...
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Human Resources Manager
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Area Director of Revenue Management
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Covenant House California Hollywood, United States Full time**COVENANT HOUSE CALIFORNIA**: · **Job Description - TLS (Time Limited Subsidy) Case Manager**: · **As our direct care staff work with youth that are 18-24 years old, we require that applicants are at least 25 years old.** · ***:Under the supervision of the Director of Transition ...
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Guest Experience Manager
5 days ago
Pier Sixty Six Fort Lauderdale, United StatesOverview: · South Florida's beacon of hospitality, Pier Sixty-Six Resort is returning to Fort Lauderdale with an opening date of October 2024. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfo ...
Director of Rooms - Miami Beach, United States - Marriott Vacations Worldwide
Description
Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe.
Relocation Assistance Available
Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; OR 4years experiencein the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Profitability
Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
Analyzes service issues and identifiestrends.
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
Works with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
Monitors Rooms operations sales performance against budget.
Reviews reports and financial statements to determine Rooms operations performance against budget.
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
Champions the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
Develops systems to enable employees to understand guest satisfaction results.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Managing the Guest Experience
Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
Responds to and handles guest problems and complaints.
Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Managing and Conducting Human Resources Activities
Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
Ensures employees are treated fairly and equitably.
Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Champions change,ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
