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    Insurance Training/QA Manager - Denver, United States - Its Covered

    Its Covered
    Its Covered Denver, United States

    1 week ago

    Default job background
    Description
    Compensation


    Base Pay Midpoint:
    $106,306

    medical, dental, vision, FSA, HSA, AD&D, Life Insurance, STD, LTD, 401(k), casual time off, and 11 paid holidays

    The Insurance Training and QA Manager at Covered Insurance Solutions will lead a team of Insurance Trainers and Quality Assurance Specialists toward achieving and exceeding goals.

    This individual will work closely with the Sales and Service Teams to formulate and deliver training strategy. They will also oversee our Quality Assurance and Compliance within the Agency.
    Position Responsibilities

    Manage training and development of the Covered Insurance Agency to ensure optimal training to realize desired sales and service objectives, including developing/updating curriculum as needed

    Lead functions within Agency Training and QA Team, including interviewing and hiring personnel, team member training and performance evaluations, coordinating schedules, etc.

    Work closely with the Sales and Service Team to plan the training calendar, while ensuring trainer coverage as per planned calendar, training needs, and/or pop-up topics
    Ensure the proper selling/servicing behaviors, ethics, and practices are embedded through the training imparted in line with company standards and regulations
    Communicate with Management, Trainers, and Team members to ensure that all needs are met
    Evolve Covered's Quality Assurance Program for our Insurance Advisors and Customer Service Representatives to ensure we are monitoring our adherence to rules, regulations, and procedures
    Monitor QA and training program effectiveness, review existing QA and training programs, and suggest enhancements to improve engagement, learning, and retention to meet the changing needs of the organization and industry
    Ensure training materials and programs are current, accurate, and effective
    Manage the performance of quality assurance reviews on Sales and Service interactions
    Assist in meeting and exceeding department goals as assigned
    Complete other duties and projects as assigned
    Experience and Education

    Must possess an active property and casualty license
    Bachelor's degree or equivalent experience
    10+ years' experience in the Insurance Industry (agency experience preferred)
    5+ years' experience as an Insurance Training Manager
    2+ years experience managing people in a Call Center or Virtual working environment
    Excellent written and oral communication skills
    Excellent interpersonal skills with a "can-do" attitude
    Strong working knowledge of computers and other office productivity tools, with aptitude to learn new software and systems
    Ability to work independently and as a collaborative member of a Team.
    An appreciation for a transparent, open and honest working environment
    Must value accountability and dedication to producing an excellent end result
    Values the importance of representing and protecting the company's cultural DNA
    Essential Job Functions

    Essential Role Requirements

    (Must be able to be performed with or without reasonable accommodation) :

    Work Environment:
    Denver, CO HQ or Remote

    Physical Demands:
    Must be able to sit for extended periods of time
    Possess visual acuity in order to see a computer
    Must possess manual dexterity in order to work on a computer
    Must have command of english language to effectively communicate
    Must be able to hear clients, partners, and internal staff
    Opportunistic travel as may be required

    Why Covered?

    Covered is innovating the way people shop for insurance. Gone are the days of insurance agents selling you confusing products. It is Covered's goal to make insurance easy to understand and easy to purchase.

    We're an independent agency - meaning we work with the largest carriers, like Progressive, Travelers, Safeco, Farmers, etc, and can directly sell their policies.

    We don't sell leads. We hold ourselves to the highest ethical standards and strive to provide a best-in-class user experience.

    If someone wants to talk to a real human, our highly trained licensed insurance agents help consumers make the best choice for their specific needs.

    THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LIST OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THEIR JOB.

    DUTIES, RESPONSIBILITIES AND ACTIVITIES MAY CHANGE AT ANY TIME, WITH OR WITHOUT NOTICE.

    #J-18808-Ljbffr
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