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    Parts Manager - Los Angeles, United States - Wide Effect Talent Solutions

    Wide Effect Talent Solutions
    Wide Effect Talent Solutions Los Angeles, United States

    Found in: Appcast Linkedin GBL C2 - 2 days ago

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    Description

    Job Title: Parts Manager

    Location: Louisiana

    Salary: Call for Details

    Industry: Maritime

    Employment Type: Direct Hire

    Duties & Responsibilities:

    • Develop and orchestrate a sales process focused on fostering customer loyalty and generating referrals, going beyond mere parts sales.
    • Supervise the end-to-end customer order process, guaranteeing a seamless journey from purchase to delivery.
    • Effectively handle customer requests and address complaints, transforming challenges into growth opportunities.
    • Provide guidance to the Parts Team, encouraging customers to engage with our online portal.
    • Monitor and assess customer satisfaction levels, implementing adjustments to consistently exceed expectations.
    • Manage and conduct perpetual (cycle count) physical inventory checks to maintain the accuracy of our parts supply.
    • Oversee shipping and receiving operations to ensure the continuous and smooth flow of our operations.
    • Facilitate the efficient processing of daily parts paperwork.
    • Inspire and elevate the performance of our Parts and Warehouse teams through coaching and motivation.
    • Identify and implement training initiatives to ensure in-depth product knowledge within the Parts Team and deliver an exceptional customer experience.

    Requirements:

    • Over 5 years of experience in parts sales and management.
    • Demonstrated proficiency in leadership and team-building.
    • High-energy individual with a positive attitude and a robust work ethic.
    • Proactively tackles complex issues, navigates challenges, and implements changes to fortify organizational strength.
    • Embraces a strong customer service mindset.
    • Exhibits excellent organizational skills.
    • Possesses well-developed interpersonal skills.
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