- Execute world class site visits & planning meetings, upsell events and packages to prospective planners and clients, offer pricing options that maximize revenue and profit for the resort, and streamline labor and costs.
- Ensuring the achievement of resort revenue goals, including average check, site fees and profit margins.
- Keeping costs to a minimum by reviewing hours of events, ensuring maximum revenue for each program, and streamlining staffing needs without sacrificing quality.
- Developing planning and production timelines, BEOs, floorplans/diagrams and cost estimates that streamline the client experience, as well as the requirements on our internal partners/team members.
- Responsible for managing all facets of weddings and social events.
- Act as a liaison between the Client and Operations of the hotel, to ensure a successful event for the clients and their guests, and that all of the client's needs are met and communicated accurately and efficiently to all departments of the hotel.
- Assist in communicating costs to clients in advance with accurate cost estimates, and contacting clients for timely collection of deposits for catering events. Partner with Banquets and Accounting to develop accurate master bills and ensure bills are sent out after group departure.
- Provide billing details to the Director of Events on a weekly basis, for updates on the Catering Pace Report.
- Develop, input and distribute resume details for each social event & wedding group.
- Attend the Arrival meeting for the day before and day-of events, as well as daily Rally meeting when appropriate or necessary for an in-house group/client.
- Prepare all documents for the Events Supervisor to distribute for weekly meetings, including BEOs and Resumes.
- Coordination of all authorized Vendors to execute arrangements for functions, including audio/visual needs.
- Overseeing Vendor load-in and strike when Vendors are contracted by the hotel; and ensuring Planner oversight of Vendor load-in and strike when contracted by the Planner or Client directly.
- Assist Banquet Managers and Captains with running functions.
- Greet all clients as they arrive at the hotel to ensure that they have all required items.
- Scheduling and managing Pre-Con meetings with Clients and all Department heads prior to program arrival date.
- Participate in weekly sales meetings and operations meetings to communicate the upcoming group's needs.
- At least 4 years of experience in a similar role.
- Previous experience in hotels or resorts.
- Experience in high-volume, luxury-level service-oriented environments.
- Previous experience in wedding Planning, Convention Services, or CSM, as a top performer.
- Previous experience with servicing weddings, corporate groups or social groups.
- Focus on response time and follow through.
- Great communication skills and ability to work with a diverse group of team members including Sales and Food & Beverage teams.
- Knowledgeable of all resort department functions.
- Knowledgeable with legal and contractual agreements.
- Strong and open communication skills.
- Well-organized, detail oriented with excellent follow-up.
- Flexible work schedule, must be available nights and weekends, and willing to work both nights and weekends on a regular basis. Able to work as required, with flexible days/hours.
- Able to be present on-site/at the resort location in the Carneros area.
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Events Manager For Weddings - Napa, United States - Auberge Resorts
Description
Company DescriptionA private Napa Ranch cultivating the future of wellbeing. Stanly Ranch - a land that was established with legacy in mind and furthers its progression now with enlightened 21st century ideals. A vanguard in the movement toward holistic wellbeing, Stanly Ranch empowers an immersive agricultural experience intended to not only revitalize those lucky enough to visit, but to leave them transformed. Guests, owners, and locals alike will be captivated by an active and engaged private ranch lifestyle uniquely curated to nourish the mind, body, and soul through a rare connection to the land and its bounty.
Job Description
The Event Manager for Weddings and Social Gatherings is responsible for managing all aspects of the event planning and execution process for all groups in the Wedding and Social segments. The position operates heavily in the Delphi software system, follows protocols for detailing events from the contract conversion to final billing and post-event follow up.
The Event Manager For Weddings & Social Gatherings works closely with the Director of Events, Sales Managers, Director of Banquets, Banquet Captains, Culinary teams, and wedding and third party event planners, to detail weddings and social events through the creation of customized Group Resumes and Banquet Event Orders. Develops trusted relationships with each client to ensure goals and objectives are met or exceeded, high levels of service and attention to details are upheld, and opportunities for repeat business and referrals are secured.
The key responsibilities for this position are:
SALES:
The ideal candidate will possess excellent communication skills as well as strong organizational skills and attention to detail, as well as a calm demeanor under pressure.
Must have a strong sense of urgency and work in a timely and highly collaborative environment, with the ability to drive results with a wide range of key stakeholders. Must be able to demonstrate thorough knowledge of the hotel's layout, function space, pricing and all other information needed to successfully execute various events. Passion for high-touch service preferred, with previous experience in luxury fine dining and/or resort desirable.
Additionally:
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Stanly Ranch is an Equal Opportunity Employer, M/F/D/V. Stanly Ranch provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Stanly Ranch complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
