Mgr Conference Service - Napa, United States - Sage Hospitality

Sage Hospitality

Verified Company

Napa, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Why us?:

Sage Hospitality Group is set to hire a Conference Service Manager to join us at the Napa Valley Marriott Hotel & Spa.

Get a different Northern California experience at Napa Valley Marriott Hotel & Spa, with comfortable rooms and suites, garden spaces, a luxurious resort-style pool and splash bar, and lively restaurants: enjoy local ingredients and premium wine pairings at Little Summer, or hang-out with local beers, burgers, and yard games at South Yard.

Whether you're here for business or a weekend trip to napa, our hotel near wineries offers a laid-back experience: our courtyard features glowing fire pits and lush landscaping, providing a relaxing space to unwind and sip wine after exploring Napa Valley.

Our hotel near Robert Mondavi Winery and Castello Di Amorosa is also close to downtown Napa restaurants and shopping.

Gather in our Napa conference center, featuring over 22,000 sq ft of elegant indoor meeting rooms and outdoor event venues, ideal for Napa weddings under Redwood trees.

You will always remember your easy-going, resort experience at Napa Valley Marriott Hotel & Spa.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do.

We believe in enriching lives one experience at a time.

More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work.

By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike.

No matter your daily role, Sage recognizes that your success is about more than the work you do—it's really about who you are, which is why we invest in your personal and professional growth.

We hope you consider joining us

Job Overview:
Plan, organize and manage the in house details for large group and convention booking (e.g. Guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product.

Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists.

Responsibilities:

Responsible for the management and planning of meetings/conventions and related activities.
Attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process.
Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
Coordination of all group business as developed by the sales manager. Contact and appropriately followup on all signed/contracted business within 5 working days. Determination and coordination of all event planning needs.
Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner.
Develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues.
Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
Follow up on all client needs and inquiries in an efficient and expedient manner.
Focuses on revenuegenerating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.
Detail, upsell and detail the program with the client including; verification and modification of space requirements, audiovisual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
Improve hotel convention services' products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers' needs.
Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
Attend and lead pre conference meetings as needed. Coordinate the precon between the client and hotel staff and review the det