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    Group Product Manager - Irving, United States - Michaels Stores

    Michaels Stores
    Michaels Stores Irving, United States

    2 weeks ago

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    Description
    Support Center - Irving


    The be Group Product Manager - Seller Tools & Experience is responsible for defining and owning the seller experience, establishing the seller product strategy and roadmap, and working cross-functionally to deliver the right products for all stakeholders to enable the new business model of selling handmade goods and services on Michaels MakerPlace.

    This includes overseeing product, tool, and feature development through the entire lifecycle from concept ideation through to launch, execution, and scale.

    A self-starter, you will lead cross-functional collaboration and alignment across business and technology functions, incorporating the needs and constraints of all stakeholders.

    You will engage with business leaders and users to translate complex business objectives and requirements into features and user stories to create an overall product roadmap and pipeline.

    Work is both detailed and strategic as you handle complex product development and business management scenarios, requiring smart trade-offs and a collaborative approach across functional partners.


    We are developing a world-class 3rd Party Marketplace for Maker-Sellers to learn, grow, connect, and sell their handmade finished goods and services.

    This effort alongside a significantly enhanced site experience and B2B Marketplace will deliver a full transformation of the digital ecosystem for the company.

    Major Activities

    Product Management

    Own the creation of an end-to-end product/platform vision and roadmap for the MakerPlace seller experience in partnership with Technical Product Managers, Engineering/Development teams and cross-functional business stakeholders
    Partner effectively to understand business needs, impact, and seller needs to ensure cross-functional roadmaps are aligned to deliver an optimal CX inclusive of functional dependencies
    Own decision-making and prioritization of new feature pipeline, roadmap, and backlog
    Lead cross-functional teams to define scope, make smart trade-offs, and translate user stories into clear technical requirements
    Establish simplified processes and audit mechanisms to ensure product meets seller and business stakeholder needs
    Support rollout efforts by leading teams to develop robust testing plans (QA, UAT, and EUA)

    Digital Experience

    Own the E2E CX for MakerPlace Sellers and effectively work with the UI/UX and design teams to develop wires, comps, customer journeys, and user flows
    Champion a seamless E2E seller journey experience by reducing friction points and advocating for impactful CX enhancements and features
    Lead cross-functional collaboration and communication across multiple business and technology teams to provide product and user experience solutions to meet the business needs

    New Feature Development

    Lead the product lifecycle from concept ideation, development, to launch supported by seller insights, feedback, and KPIs
    Build business cases to support new feature approval, prioritization, and development
    Lead Ad Hoc Projects as requested by leadership
    Other duties as assigned

    Minimum Knowledge/Skills/Abilities

    Minimum Education

    Bachelor's Degree in marketing, computer science, engineering, business, math, finance or economics or a related field required
    MBA preferred or commensurate work experience

    Minimum Special Certifications Or Tech Skills

    Proficient with web services, online technologies, and user interface design
    Thorough understanding of desktop, mweb, and app technologies
    Expert at Microsoft suite, including presentations and project management software
    Detailed understanding of eCommerce, content management systems, and infrastructure

    Minimum Type Of Experience The Job Requires

    8+ yrs product management or relevant experience in tech, retail, or related consumer-facing industry
    Understands product, program, and design management frameworks & methodologies
    Experience building ground up, nascent business models/functions/products/services from concept development to launch
    Excellent oral and written communication and interpersonal skills with the ability to work effectively with business and technology executives in a fast-paced, startup environment

    Other

    Familiarity with Miro, Atlassian tools, and Figma

    Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

    To review a comprehensive list of benefits, please visit Michaels Benefits )

    CO, CT, WA and RI only

    • To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges
    • CO, CT, WA and RI. )
    For 50 years, Michaels has been the best place for all things creative.

    We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create.

    At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth.

    From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity.

    As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at and The Michaels Companies, Inc.

    also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

    Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

    Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at MICHAEL).

    EEOC Know Your Rights Poster in English

    EEOC Know Your Rights Poster in Spanish

    EEOC Poster Optimized for Screen Readers

    Federal FMLA Poster

    Federal EPPAC Poster

    #J-18808-Ljbffr
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