Product Readiness Manager - Irving, United States - Populus Financial Group

Description

The safety and wellbeing of our customers and employees is our top priority. Most of our Corporate office operates remotely as we continue to closely monitor COVID-19 updates at the national and local levels (some positions may operate on-site). Populus is an amazing company where our employees stay because they love their teams and the growth opportunities. Additionally, we offer a competitive 401K match, a generous paid time off package, and Health Benefits. Our mission is to provide a broad range of quality financial products and services delivered with best-in-class customer service. We work and lead with integrity, and we celebrate employees who exemplify our values. Come join our team

We are seeking a dynamic Product Readiness Manager to join our product management team. This role is crucial to ensuring seamless collaboration between product management, retail operations, marketing, and business intelligence teams. The Product Readiness Manager will play a vital role in preparing all departments for successful product launches, equipping retail staff, and driving ongoing product improvement through data analysis and feedback. The ideal candidate will be a proactive communicator, adept at creating educational materials, managing feedback loops, and working closely with various departments to enhance product performance and customer satisfaction.

Major Responsibilities

• Collaborate with the product management team to prepare retail operations and marketing departments for upcoming product releases, ensuring they have detailed information about new features and enhancements.
• Provide accurate and comprehensive product information to the marketing team to facilitate effective promotion and customer engagement.
• Develop engaging training materials and programs for retail staff, fostering a deep understanding of new product features.
• Actively collect and analyze feedback from retail teams, translating insights into actionable recommendations for product improvements and enhancements.
• Assist in coordinating cross-departmental efforts to ensure a unified approach to feature rollouts, maintaining alignment with company objectives.
• Diligently pursue and document reports of product defects, working closely with relevant teams to expedite problem resolution and ensure customer satisfaction.
• Partner with the business intelligence team to develop and interpret reports that inform product strategy, identifying trends, issues, and opportunities for growth.
• Conduct user experiments and use data to deliver measurable performance improvements.
• Collaborate with various departments, including IT, Field Operations, Marketing, and Finance, to align product strategies and ensure cohesive execution.
• Monitor product performance and customer feedback data to proactively identify issues and uncover new opportunities for product optimization.
• Support the management of complex technical projects, ensuring milestones are met and deliverables are achieved according to plan.
• Effectively communicate with external partners and stakeholders.

Key Competencies

• Communication and Collaboration
• Data Analysis
• Organization and Planning
• Creative Problem-Solving
• Project Management
• Business Analysis
• Customer Service
• Business Strategy
• Effective Multi-tasking
• Attention to Detail
• Excellent Written and Verbal Communication
• Effective Meeting Design and Facilitation

Other Internal/External Interactions

• Marketing, Finance, IT, and Field Operations
• Programmers
• Vendors

Minimum Qualifications

• Bachelor's degree in Business, Marketing, or similar field, preferred.
• 5+ years of experience required in training, product management, project management, retail operations, or marketing, preferably within a company with multiple retail locations.
• Strong understanding of retail operations and marketing strategies, preferred.
• Experience driving actionable insights and conclusions from performance data, required.
• Experience in creating and implementing engaging training programs and walkthroughs, with a strong ability to distill complex concepts into clear, actionable learning materials, preferred.
• Excellent communication and presentation skills, with the ability to translate technical information into easily understandable terms, required.
• Experience working with technical product rollouts, preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major responsibilities.

While performing the duties of this job, the employee is regularly required to sit, stand, or walk; use hands to finger, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear. The employee must occasionally lift and/or move up to 50 lbs. Must have appropriate vision to see up close, and at a distance with ability to adjust vision and focus.

Position Type/Expected Hours of Work

This is a full-time position, days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. This position might require long hours and weekend work.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in some work environments can be moderate.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this job.

EEO Statement

Populus Financial Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.