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    Director of Fulfillment Operations - Phoenix, United States - Safelite Group, Inc.

    Safelite Group, Inc.
    Safelite Group, Inc. Phoenix, United States

    1 week ago

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    Description
    Does this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

    Does this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

    A Brief Overview:

    Director Fulfillment Operations are collaborative, results driven leaders who set the direction for multi site fulfillment operations while driving alignment with the strategic goals of the Region. They have oversight for Warehouse Managers and must create a culture of high performance and high engagement while identifying and developing the next generation of leaders. A critical accountability of the role is driving execution: they are responsible for operationalizing strategy in their locations and ensuring the delivery of Safelite's world class customer experience. Therefore, they must spend time listening to associates at all levels in their region to understand challenges and opportunities and must work through Warehouse Managers and Fulfillment Hub Managers to remove obstacles to productivity and implement best practices. They take a deliberate approach to their work as they must understand what levers to pull to drive performance in their locations. To maintain a strong customer focus and deliver on expected targets, they must build strong working relationships with their store operations partners, have a good understanding of their business goals, and stay abreast of changing business demands.

    Find a career. Gain a family.

    Safelite will be unlike any place you've ever worked. (This won't be just the daily grind) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.

    What you will do:
    • Contextualize and communicate the strategy for achieving the region's mission vision, and values within the their locations.
    • Responsible for full cycle of talent fundamentals including selection, onboarding, training, development, performance management, culture and engagement of their team.
    • Inspire a workforce to commit to the strategy and do extraordinary things to achieve the business goals. Lead through engagement and motivation, understanding the needs of their workforce and create a culture where everyone is inspired to do their best. Create a rewarding and positive work environment that encourages retention of associates. Identify and address any barriers to retention, including managing associate work-related concerns.
    • Identify the capabilities needed to meet the current and emerging business needs of the market. Evaluate current capabilities, identify gaps, and prioritize development activities for both warehouse associates and warehouse managers.
    • Develop leadership skills and succession plans for both warehouse associates and warehouse managers.
    • Identifying and developing talent with the ability to grow into more complex and challenging roles. Ensure that hiring practices for critical deliver talent with a long runway, creating a deep bench. Looks to the external market to understand trends and hire externally where necessary.
    • Direct the development of annual and long-term business plans for a their locations, ensuring alignment with the regional direction, quantify business outcomes (i.e. NPS, Cost per Unit, on-time delivery, shipment quality, Center of Excellence, and associate retention and engagement)
    • Work with store operations and finance partners to influence the development of annual workforce plans.
    • Oversees the strategic direction and works to implement the strategy in all stores within their locations. .
    • Work in partnership with Warehouse Managers , Supply Chain leaders, and store operations partners to localize the strategy as necessary.
    • Oversee the P&L for a market, ensuring that revenue and profit goals are met and understanding what financial levers to pull to move the their locations toward its goals, managing expenses, maximizing profits and minimizing loss.
    • Review performance and goals with Warehouse Managers regularly to ensure each location meets its goals.
    • Works with Warehouse Managers to create a culture that drives a great, memorable, and easy customer experience in all stores. Ensure that Warehouse Managers create a best in class experience for customers.
    • Work closely with leadership to influence and standardize best practices, sharing ideas from team, implements the playbook in their region, driving adoption of best practices in the Field.
    • Addresses challenges and removes obstacles to best practices.
    • Performs other duties as assigned
    • Complies with all policies and standards
    Education Qualifications:
    • Bachelor's Degree Business Administration or Supply Chain Management Preferred
    Experience Qualifications
    • 10+ years Leadership and supervision Preferred
    Skills and Abilities
    • Ability to travel up to 50%
    • Physical requirements are inclusive, but not limited to, the following:
    • Ability to work at a physical Fulfillment location within the region.
    • Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook, while in the warehouse, visiting stores, etc.
    Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

    Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
    Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at

    Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
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