- Collaborate with the team to scale our transactional & fulfillment strategy, focusing on innovation and process improvement in technology, policies, and procedures to enhance the customer experience.
- Promote process excellence by actively monitoring key performance metrics and make data-driven recommendations to improve operations.
- Accountable for effectively managing and delivering projects to completion within specified timelines.
- Proactively identify and execute creative or innovative solutions to address customer problems.
- Work with key customers on all shipping needs and issues; distributing physical and electronic ticket orders.
- Process and maintain customer ticket inventory imports and uploads.
- Organize and maintain fulfillment space daily.
- Partner with cross functional peers to deliver quality, exceed customer expectations, and identify opportunities for improvement.
- Complete various critical functions including facilitate customer invoicing, driving customer onboarding, conducting internal training and documentation, compiling and analyzing fulfillment metrics.
- Bachelor's degree required
- 2-3+ years of related work experience
- Previous Box Office/Ticketing experience a plus
- Excellent communications skills, both oral and written
- Process-driven, creative thinker with proven ability to articulate, and implement innovative solutions that solve for customer problems.
- Ability to manage and deliver projects to completion on time.
- Must have exceptional follow-through, possessing a high level of attention to detail.
- Experience with Outlook and Excel
- Comfortable with learning new software programs
- Possess the highest level of ethics and integrity
- $22-$32 per hour DOE ($45k-$65k annually)
- Bonus Eligibility
- Role is In-Office, Monday-Friday
- 401k & Company Match
- Health Benefits (Medical, Dental, Vision)
- Unlimited PTO
- Monthly Happy Hours & Volunteering
- Fun Company Perks
- Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
- Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
- 4.6 out of 5 Glassdoor rating
- Used by over 4,000 globally known companies including ~15% of the Fortune 500
-
Court Operations Specialist
1 week ago
Maricopa County (AZ) Mesa, United StatesPosting Date · 05/17/24 · Application Deadline · 05/20/24 · Pay Range · Hiring Pay Range: $19.39 hourly · Full Pay Range: $ $27.50 hourly · Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification ...
-
Seasonal Operations Specialist
2 weeks ago
StockX Tempe, United StatesHelp empower our global customers to connect to culture through their passions. · Why you'll love this role · Interested in growing your career on the cutting edge of culture, working for the company selling the hottest brands and products around the world? You will be an integra ...
-
Network Operations Specialist
3 weeks ago
Carvana Tempe, United StatesAbout Carvana · If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have ...
-
Dispatch Operations Specialist,
3 weeks ago
Amazon Tempe, United States*This job is located in Tempe, AZ no relocation is provided* · Amazons ROC, Team is seeking a highly skilled and motivated Dispatch Operations Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfi ...
-
Sales Operations Specialist
3 days ago
MCCORMICK TRADING LLC Tempe, United StatesJob Description · Job DescriptionWe are looking to add a passionate sales operations specialist to join the brand team within our marketing department. You will work closely with our sales manager to perform daily sales operations on our wholesale and dropship accounts. You would ...
-
Operations Specialist
10 hours ago
The Mayo Clinic Scottsdale, United StatesProvides financial aid information including federal financial aid eligibility requirements and the application process to prospective students, current students, and families. Resolve student issues and directs students and families to the appropria Operations Specialist, Financ ...
-
Dispatch Operations Specialist
1 week ago
Insight Global Tempe, United StatesMust Haves: · -1+ year of recent relative experience working in a call center for a large enterprise reputable company · -Excellent phone presence is a must This team is the "white glove" customer service team for Amazon · -Strong typing and computer skills. Must be able to ty ...
-
Operations Support Specialist
4 weeks ago
Enpro Inc. Tempe, United StatesJob Summary: · Responsible for day-to-day operations of Leanteq facility in Tempe, AZ. Duties vary from light accounting/bookkeeping, quality systems, purchase order input, supplier management, shipping and receiving, customer qualification process, and safety. This is a multi-fa ...
-
Dispatch Operation Specialist
2 weeks ago
Insight Global Tempe, United StatesJob Description · Job DescriptionMust Haves: · -1+ year of recent relative experience working in a call center for a large enterprise reputable company · -Excellent phone presence is a must This team is the "white glove" customer service team for Amazon · -Strong typing and compu ...
-
Dispatch Operations Specialists
1 week ago
Insight Global Tempe, United StatesOn a daily basis, you will be a part of a team called Driver Support Services, supporting this client's direct internal carrier's and drivers and providing day to day support for any disruptions the carrier may face going from point A to point B. This is a heavy phone support rol ...
-
Dispatch Operations Specialist
2 weeks ago
Insight Global Tempe, United StatesWho: Amazon · If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. · When: starting 5/20 and 5/27 · Schedule: 4-10's, NIGHT SHIFT, 10:30 PM to 9 AM, either Sun-Wed or Wed-Sat (subject to change), ...
-
Operations Support Specialist
2 weeks ago
EnPro Industries Tempe, United States Full time/RegularJob Summary: · Responsible for day-to-day operations of facility in Tempe, AZ. Duties vary from light accounting/bookkeeping, quality systems, purchase order input, supplier management, shipping and receiving, customer qualification process, and safety. This is a multi-faceted ro ...
-
Operations Specialist
1 week ago
JLL Scottsdale, United StatesJLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our indu ...
-
Fulfillment Operations Specialist
1 month ago
teamworkonline Mesa, United StatesLive events are fun.Concerts, sporting events, make lifelong memories enjoying live events with friends and family. · Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Liv ...
-
Court Operations Specialist
2 weeks ago
Maricopa County, AZ Mesa, United States Full time· About the Position · If you're beginning your career in court administration, then our Court Operations Specialist position is the perfect path for you · The Court Operations Specialist performs an essential role for the Clerk of the Superior Court by providing access to the j ...
-
Night Shift Dispatch Operations Specialist
4 weeks ago
Insight Global Tempe, United StatesInsight Global is looking for Dispatch Operations Specialists for a client in Tempe, AZ. This is a hybrid, overnight position. · Dispatch Operations Specialist · Location: Tempe, AZ hybrid after first 3 weeks of onsite training · Duration: 4 month contract with potential extensio ...
-
Fulfillment Operations Specialist
3 weeks ago
TicketManager Mesa, United StatesLive events are fun. · Concerts, sporting events, make lifelong memories enjoying live events with friends and family. · Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: ...
-
Fulfillment Operations Specialist
1 week ago
TicketManager Mesa, United StatesLive events are fun. · Concerts, sporting events, make lifelong memories enjoying live events with friends and family. · Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: ...
-
Operations Specialist
4 weeks ago
Bouldering Project Tempe, United StatesOperations Specialists are responsible for welcoming and servicing the customers at Bouldering Project Tempe, as well as maintaining a clean, safe, and presentable facility. Individuals in this position will process transactions at registers, sell memberships and other services t ...
-
Network Operation Center Specialist
2 weeks ago
SentraCam Tempe, United StatesJob Description · Job DescriptionAbout Us · Join our team · SentraCam, the premier commercial security division of Air Comm, draws upon over four decades of expertise in supplying communication and public safety equipment to a diverse clientele including police and fire departmen ...
Fulfillment Operations Specialist - Mesa, United States - TicketManager
Description
Job Description
Job DescriptionLive events are fun.
Concerts, sporting events, make lifelong memories enjoying live events with friends and family.
Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories.
The world's best companies use TicketManager's industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be.
TicketManager is an official partner of the Philadelphia Eagles, Texas Rangers, Chicago White Sox, LAFC, Minnesota Wild, Ticketmaster and a partner of over 50 professional and college sports teams, franchises, universities and technology providers.
TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL.
The Fulfillment Services Lead is responsible for driving and expanding projects within TicketManager's fulfillment team, with the objective of enhancing customer satisfaction, streamlining operations, and reducing operational costs. This role involves managing and overseeing project initiatives related to transactional order management and ticket resale processes.
The successful candidate will set an example for the rest of the team, leading the order fulfillment strategy, and focusing on innovation and process improvements, technology enhancements, policy development, and procedure optimization to ensure a seamless customer experience. The ideal candidate will have a proven track record of operational excellence, a commitment to continuous improvement, and a passion for being a role model for the team.
*This role is In-Office, Monday-Friday*
Responsibilities:
Desired Skills and Experience:
TicketManager Highlights:
Powered by JazzHR
2mlCZbO8wV
Fulfillment Operations Specialist professionals in Mesa
-
Scott Blake
B&W Distributors, Inc.
-
Stabley Home Theater
Stabley Home Theater