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Help Desk Support Specialist
3 weeks ago
Unisys Plano, United StatesHelp Desk Support - Inter · Location: Plano, TX, United States · Duration: 3+ months with possible extension. · Rotational Shifts (Morning- Afternoon - Night) · Basic Qualifications: · High School Diploma, GED, equivalent certification or military experience · At least 1 year of ...
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Service Desk Specialist
2 weeks ago
Darling Ingredients Inc. Irving, United StatesJob Description · Job DescriptionJob Summary · The Service Desk Specialist is the first point of contact for all IT questions within the company. The Service Desk Specialist advises and supports employees with IT related issues as service requests, incidents, problems and change ...
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Service Desk Specialist
4 weeks ago
LTIMindtree Dallas, United StatesAbout Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...
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Help Desk Support Specialist
3 weeks ago
Unisys Plano, United StatesHello, · Job Title: Network/Operations - Help Desk Support – Inter · Location: Plano TX Hybrid Local Highly Preferred. · Quantity: #2 · Duration: 3 months · Extension: Yes · Interviews: 1 hour zoom video interview with Manager and other team members · Job Description: Client is ...
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Help Desk Support Specialist
3 weeks ago
Unisys Plano, United StatesHello, · Job Title: Network/Operations - Help Desk Support Inter · Location: Plano TX Hybrid Local Highly Preferred. · Quantity: #2 · Duration: 3 months · Extension: Yes · Interviews: 1 hour zoom video interview with Manager and other team members · Job Description: Clie ...
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Help Desk Specialist
2 hours ago
Motion Recruitment Irving, United StatesJob Description · Our Client, a leading Home Health company is looking for a Help Desk Analyst for their team. The company has been expanding and looking for experienced personnel to aid in their technological upgrades. · This is an opportunity to work for an established and grow ...
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Medical Front Desk Specialist
3 weeks ago
Medix Irving, United StatesMedix's Irving-based client is hiring for 2 Medical Front Desk Specialist to start immediately. Please apply if qualified and interested · Contract to hire opportunity (5 months) · One Float opening (Irving/Fort Worth); One Non-Float opening (Irving only) · In-person position ...
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Help Desk Specialist 2
1 week ago
U.S. Bank Irving, United StatesAt U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...
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Pricing/Lock Desk Specialist
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Mr. Cooper Group, Inc. Dallas, United StatesAt Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, Pricing, Specialist, Grocery ...
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Medical Front Desk Specialist
2 weeks ago
Precision Orthopedics & Sports Medicine Irving, United StatesJob Description · Job DescriptionBusy 8 provider Orthopedic practice that has been in business for 30 years seeking to add a new team player We are looking for someone who is energetic, compassionate, well organized with the ability to multi function. As client-facing professiona ...
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Service Desk Specialist
2 weeks ago
Prudent Technologies and Consulting, Inc. Dallas, United StatesService Desk Support Specialist - MSP Support Engineer · Dallas TX 75244 · 6 months Contract to Hire · Must be client facing, with good comm. Skills. · In this role, you will be responsible for providing onsite and remote advanced technical support to our clients, troubleshooti ...
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IT Help Desk Specialist
2 weeks ago
Aperia Dallas, United States Full timeSummary · Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing ...
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Service Desk Specialist
1 week ago
Prudent Technologies & Consulting Dallas, United StatesService Desk Support Specialist - MSP Support EngineerDallas TX months Contract to HireMust be client facing, with good comm. Skills.In this role, you will be responsible for providing onsite and remote advanced technical support to our clients, troubleshooting complex IT issues, ...
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Medical Front Desk Specialist
2 weeks ago
Precision Orthopedics & Sports Medicine Southlake, United StatesJob Description · Job DescriptionBusy 8 provider Orthopedic practice that has been in business for 30 years seeking to add a new team player We are looking for someone with at least one year of medical receptionist experience who is energetic, compassionate, well organized with t ...
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CFS CXL Phone Desk Specialist
3 weeks ago
AutoNation, Inc. Irving, United StatesThe CFS Cancellation Phone Desk Associate handles all phone calls and incoming from customers, dealerships and lenders regarding product cancellation requests. Associate is responsible for creating tickets, opening Cancellation processes, explaining Specialist, Customer Service, ...
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IT Support Specialist- Level 2 Help Desk
3 weeks ago
SouthernCarlson Carrollton, United StatesThis position is a hybrid work schedule 3 days working in the office and 2 days working from home. The in office days you will be working at our Carrollton, TX location. · The IT Support Specialist II, will be responsible for maintaining and supporting the end-user environment. ...
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Help Desk Specialist
3 weeks ago
North Texas Real Estate R Irving, United StatesJob Description · Job DescriptionHelp Desk Specialist · Administrative Support · Irving, TX USA · Looking for a bright career? · Are you looking to join an exciting company working in a positive team environment? MetroTex invites you to consider joining our company. We support on ...
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Support Desk Specialist
2 weeks ago
AutoNation Irving, United StatesAutoNation Business Operations Support · Position Summary: · The Support Desk Associate handles all phone calls and ticket requests coming into the SSC from dealerships, customers and suppliers. Associate is responsible for providing an excellent customer service experience th ...
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Support Desk Specialist
1 week ago
AutoNation Irving, United StatesAutoNation Business Operations Support Position Summary: The Support Desk Associate handles all phone calls and ticket requests coming into the SSC from dealerships, customers and suppliers. Associate is responsible for providing an excellent customer service experience through p ...
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CFS CXL Phone Desk Specialist
1 week ago
AutoNation Business Operations Support Irving, United StatesOverview: · Position Summary: · The CFS Cancellation Phone Desk Associate handles all phone calls and incoming from customers, dealerships and lenders regarding product cancellation requests. Associate is responsible for creating tickets, opening Cancellation processes, explai ...
Help Desk Specialist - Richardson, United States - Insight Global
Description
3 Year long contract
Location: Richardson, Tx 75082
Schedule: 40 hours per week - 3 days remote/2 days onsite (Monday & Tuesday 7-4 onsite)
LOOKING FOR A TEAM LEAD
2--4-year technical degree OR equivalent in work experience as a Service Desk Analyst (1-2 years)
Proven expertise with positive customer service skills and communication skills
Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9
Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk
Demonstrated support of enterprise environments, including:
o Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripherals
o Hands-on and/or remote Break / Fix support of POS Systems (retail environment), Ticket printers, Zebra Printers, and local network printers.
o Support of Microsoft Windows 10 Operating System
o Knowledge of basic networking connectivity -- DHCP, DNS, Cabling, etc.
o Support of MS O365 provisioned accounts
o Support of mobile devices such as iPads, iPhones, Surface Devices, etc.
o Password Reset, Account Unlock, etc.
o Support of MacBook devices and MacOS
o Support of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.
o Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust, etc.
o Outstanding customer service and time management skills to deliver rapid problem-solving.
o Audio / Visual experience a plus.
Job Description
The Tier 1 Service Desk Analyst will play a crucial role within our support team. As first point of contact for incoming support activities, the tier 1 analyst will provide and exceptional customer service experience and technical assistance to both boutiques and store owners and corporate end users. They will create and manage incidents within our ITSM (ServiceNow) to ensure timely resolution on each contact . They will interact with various stakeholders, including team members, vendors, third level support and partners, to coordinate resources, provide solutions to bring incidents or requests to resolution.
