Jobs
>
Irving

    Support Desk Specialist - Irving, United States - AutoNation

    AutoNation
    AutoNation Irving, United States

    3 weeks ago

    Default job background
    Description

    AutoNation Business Operations Support
    Position Summary:

    The Support Desk Associate handles all phone calls and ticket requests coming into the SSC from dealerships, customers and suppliers. Associate is responsible for providing an excellent customer service experience through phone conversations, writing emails, determining which SSC department may resolve the potential issue, and researching items to best assist requestor. They can also provide information on processes, answer how-to questions and handle emergency requests appropriately.

    Who would I interact with?

    Interacts with internal and external customers at various levels, other SSC Departments, their fellow teammates and management.

    What are the day-to-day responsibilities?

    • Answer phone approx calls a day
    • Resolution of issues through phone calls or ticket inquiries
    • Respond to emails regarding potential issues with professionalism and in a timely manner
    • Research items using Fortis, CDK, Bank of America, Service Desk and MS Office
    • Provide resolution information and statuses on all types of requests and escalate critical issues appropriately
    • Identify potential issues by seeing trends and implementing course of action to resolve
    What are the requirements for this job?
    • Bilingual verbal & written (Spanish and English) - required
    • Previous phone experience not required but a plus
    • Ability to handle heat cases with the upmost professionalism
    • Basic knowledge of Microsoft Office / basic computer skills
    • Understand basic accounting principles and logic
    • Minimum typing speed of 40 WPM
    • Proven skills in high stressful environment
    What's my next possible position?

    Support Desk Training Lead or other SSC department positions

    AutoNation is an equal opportunity employer and a drug-free workplace.

    Company Overview

    AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

    Benefits

    Click here to learn more about our Benefits.

    Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

    AutoNation is an equal opportunity employer and a drug-free workplace.
  • Darling Ingredients Inc.

    Service Desk Specialist

    3 weeks ago

    Darling Ingredients Inc. Irving, United States

    Job Description · Job DescriptionJob Summary · The Service Desk Specialist is the first point of contact for all IT questions within the company. The Service Desk Specialist advises and supports employees with IT related issues as service requests, incidents, problems and change ...

  • Motion Recruitment

    Help Desk Specialist

    1 week ago

    Motion Recruitment Irving, United States

    Job Description · Our Client, a leading Home Health company is looking for a Help Desk Analyst for their team. The company has been expanding and looking for experienced personnel to aid in their technological upgrades. · This is an opportunity to work for an established and grow ...

  • U.S. Bank

    Help Desk Specialist 2

    3 weeks ago

    U.S. Bank Irving, United States

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...

  • Medix

    Medical Front Desk Specialist

    1 day ago

    Medix Irving, United States

    Medix's Irving-based client is hiring for 2 Medical Front Desk Specialist to start immediately. Please apply if qualified and interestedContract to hire opportunity (5 months) · One Float opening (Irving/Fort Worth); One Non-Float opening (Irving only) · In-person position · Over ...

  • AutoNation, Inc.

    CFS CXL Phone Desk Specialist

    3 days ago

    AutoNation, Inc. Irving, United States

    The CFS Cancellation Phone Desk Associate handles all phone calls and incoming from customers, dealerships and lenders regarding product cancellation requests. Associate is responsible for creating tickets, opening Cancellation processes, explaining Specialist, Customer Service, ...

  • AutoNation

    Support Desk Specialist

    3 weeks ago

    AutoNation Irving, United States

    AutoNation Business Operations Support Position Summary: The Support Desk Associate handles all phone calls and ticket requests coming into the SSC from dealerships, customers and suppliers. Associate is responsible for providing an excellent customer service experience through p ...

  • AutoNation Business Operations Support

    CFS CXL Phone Desk Specialist

    2 weeks ago

    AutoNation Business Operations Support Irving, United States

    Overview: · Position Summary: · The CFS Cancellation Phone Desk Associate handles all phone calls and incoming from customers, dealerships and lenders regarding product cancellation requests. Associate is responsible for creating tickets, opening Cancellation processes, explai ...

  • U.S. Bancorp

    Help Desk Specialist 2

    3 weeks ago

    U.S. Bancorp Irving, United States

    U.S. Bank is seeking an enthusiastic Help Desk Specialist with problem resolution and strong customer support experience to contribute toward the success of our technology initiatives. Provides in-depth support and leads problem-solving and implement Help Desk, Specialist, Techni ...

  • U.S. Bank

    Help Desk Specialist 2

    3 weeks ago

    U.S. Bank Irving, United States

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...

  • Infojini

    Help Desk Specialist

    1 week ago

    Infojini Dallas, United States

    Job Description · Job DescriptionJob Description: · The Senior Helpdesk Specialist will deliver exceptional technical support via phone and walk-up channels. This role entails resolving basic and complex Windows and Microsoft-related issues encountered by employees, including app ...

  • AutoNation

    CFS CXL Phone Desk Specialist

    3 weeks ago

    AutoNation Irving, United States

    AutoNation Business Operations Support Position Summary: The CFS Cancellation Phone Desk Associate handles all phone calls and incoming from customers, dealerships and lenders regarding product cancellation requests. Associate is responsible for creating tickets, opening Cancella ...

  • Prudent Technologies and Consulting, Inc.

    Service Desk Specialist

    4 weeks ago

    Prudent Technologies and Consulting, Inc. Dallas, United States

    Service Desk Support Specialist - MSP Support Engineer · Dallas TX 75244 · 6 months Contract to Hire · Must be client facing, with good comm. Skills. · In this role, you will be responsible for providing onsite and remote advanced technical support to our clients, troubleshooti ...

  • Aperia

    IT Help Desk Specialist

    3 weeks ago

    Aperia Dallas, United States Full time

    Summary · Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing ...

  • Prudent Technologies & Consulting

    Service Desk Specialist

    2 weeks ago

    Prudent Technologies & Consulting Dallas, United States

    Service Desk Support Specialist - MSP Support EngineerDallas TX months Contract to HireMust be client facing, with good comm. Skills.In this role, you will be responsible for providing onsite and remote advanced technical support to our clients, troubleshooting complex IT issues, ...

  • Precision Orthopedics & Sports Medicine

    Medical Front Desk Specialist

    3 weeks ago

    Precision Orthopedics & Sports Medicine Southlake, United States

    Job Description · Job DescriptionBusy 8 provider Orthopedic practice that has been in business for 30 years seeking to add a new team player We are looking for someone with at least one year of medical receptionist experience who is energetic, compassionate, well organized with t ...

  • SouthernCarlson

    IT Support Specialist- Level 2 Help Desk

    8 hours ago

    SouthernCarlson Carrollton, United States

    This position is a hybrid work schedule 3 days working in the office and 2 days working from home. The in office days you will be working at our Carrollton, TX location. · The IT Support Specialist II, will be responsible for maintaining and supporting the end-user environment. ...

  • GStek

    Help Desk Support Specialist

    3 weeks ago

    GStek Fort Johnson, United States

    Salary: Commen surate with experience · Required: · Active/recent U.S. Government Security Clearance · Minimum of 3 years Help Desk support experience. · Windows 10 Training · IAT Level II certification. · Must possess one or more of the following: GSEC, Security +CE, SSCP ...

  • K-Tek Resourcing

    Help Desk Support Specialist

    1 week ago

    K-Tek Resourcing Frisco, United States

    Job Description · Job DescriptionRequirements: · Experience: Minimum of 2-4 years of experience in a similar role, preferably in a corporate IT environment or IT service provider. · Technical Skills: · Proficiency in troubleshooting Windows and Mac operating systems. · Knowledge ...

  • Prudent Technologies and Consulting

    Service Desk Support Specialist

    3 weeks ago

    Prudent Technologies and Consulting Dallas, United States

    Service Desk Support Specialist - MSP Support Engineer · Dallas TX 75244 · 6 months Contract to Hire · Must be client facing, with good comm. Skills. · In this role, you will be responsible for providing onsite and remote advanced technical support to our clients, troubleshooti ...

  • SOUTHERNCARLSON INC

    IT Support Specialist- Level 2 Help Desk

    3 days ago

    SOUTHERNCARLSON INC Carrollton, United States

    WHO WE ARE · We are SouthernCarlson, and our foundation of service and commitment began in 1947. We have the broadest selection of high-quality products from leading suppliers in the industry along with tool repair services to keep businesses running. We provide expertise in bot ...