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    Help Desk Support Specialist - Frisco, United States - K-Tek Resourcing

    K-Tek Resourcing
    K-Tek Resourcing Frisco, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Requirements:

    Experience: Minimum of 2-4 years of experience in a similar role, preferably in a corporate IT environment or IT service provider.

    Technical Skills:

    · Proficiency in troubleshooting Windows and Mac operating systems.

    · Knowledge of Active Directory, Entra (Azure), Microsoft Office Suite, and other common business applications.

    · Demonstrated awareness of cybersecurity best practices, and familiarity with authentication and MFA capabilities

    · Familiarity with remote desktop support tools and ticketing systems.

    Certifications: Relevant certifications such as CompTIA A+, Network+, ITIL Foundation, or HDI Service Center Analyst are preferred but not preferred.

    Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely to non-technical users.

    Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues independently or collaboratively.

    Customer Focus: Customer-oriented mindset with a commitment to delivering high-quality service and support to end-users.

    Adaptability: Ability to work effectively in a fast-paced environment, prioritize tasks, and adapt to changing priorities and technologies.

    Education: Bachelor's degree in Information Technology, Computer Science, or a related field is preferred but not required

    Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.

    Why K-Tek
    K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".

    Vision / Mission
    At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

    K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client's sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.

    Company Description

    K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.\r
    \r
    Why K-Tek\r
    K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".\r
    \r
    Vision / Mission\r
    At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.\r
    \r
    K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client's sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.
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