Jobs
>
Frisco

    Operations Support Specialist - Frisco, United States - NCR Atleos

    NCR Atleos
    NCR Atleos Frisco, United States

    3 weeks ago

    Default job background
    Description
    About NCR Atleos

    NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

    Operations Support Specialist

    Location: Frisco, TX

    SUMMARY:

    The Operations Support Specialist primarily responsible for managing the internal workflows that move new install requests through the company's various setup processes. They ensure accurate data is utilized, appropriate departments receive and process requests according to contractual requirements and each step of the onboarding process is completed within the given deadlines. The company's onboarding processes are a mix of highly technical tasks and ticket management, so this role must be able to work equally well with both technical and non-technical teams. One of the most important skills for this role will be the ability to effectively prioritize your workload and triage requests accordingly. Candidates must be able to understand the end to end process including how systems interface for successful setup of new customers.

    This role is a great fit for candidates looking for a fast-paced environment with opportunities to develop a strong operational skillset.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:
    • Interpret executed contracts, agreements and onboarding documentation to determine specific onboarding needs for each customer and terminal. Ensuring terms in the contract match terms entered into Cardtronics processing systems.
    • Collaborate and communicate with stakeholders at all levels and departments to build and maintain strong relationships and ensure smooth implementation of terminals. Ability to work across departmental lines and build consensus is critical to this position.
    • Participant in client implementation planning, conference calls and meetings.
    • Work cross-functionally to assist other departments with processes and tasks related to customer onboarding and implementation.
    • Manage set-up workflows including changes, moves, and Bulkload activities. Ensuring the data is accurate across all applicable systems.
    • Be knowledgeable about and responsible for internal controls and procedures for the position's area of responsibility
    • Provides support for customer escalations on specific setup issues, including researching and responding to the Service Account Manager inquires.
    • Use personal judgement to solve problems, identify risks and address issues.
    • Analyze and research issues and resolve with a sense of urgency due to customer impact.
    • Work with the Service Account Manager to facilitate a seamless transfer once the terminal onboarding process is complete.
    • Identify and implement policies and procedures that ensure that data entered and updated into the multiple software databases that support Cardtronics is complete and correct.
    • Ability to work in a fast paced environment, provided efficient productivity while simultaneously providing superior quality service.
    • Stay current on application functions and features.
    • Contribute in ways that enhance the integrity of current onboarding processes
    • Meeting internal or contractual deadlines with accuracy as a key measure
    • Other duties may be assigned.
    SYSTEMS INVOLVED:
    • Oracle
    • Onit
    • Device Manager
    • Doclink
    • ServiceNow
    • Microsoft Office Suite
    • CardLink
    • CORE
    • Webtools/DAL.KC Back Office/Postilion
    SUPERVISORY RESPONSIBILITIES:

    None.

    EDUCATION and/or EXPERIENCE:
    • College degree or relative work experience required.
    • 2 - 4+ years of experience in either of the following areas: Onboarding, Implementation, Customer Success or Account Management Support/Administration preferred
    • Hands-on self-starter with the ability to effectively follow difficult issues to resolution.
    • Must have excellent communication skills, both written and oral.
    • Self-motivated and can work autonomously to finish project work.
    • Able to work under limited supervision and self-motivated.
    • Ability to work well with others at all levels of the company.
    • Solid proficiency in Microsoft Office applications, especially advanced functions of Excel.
    • Ability & willingness to learn new computer software applications as required for the job
    • Excellent analytical, interpersonal, prioritization, and organizational skills.
    • Exceptional organizational and time management skills with great attention to detail.
    • Ability to quickly respond, prioritize and act amid multiple, conflicting demands.
    • Must be able to successfully pass all applicable background screening tests.
    #LI-KG1 #LI-Hybrid

    Offers of employment are conditional upon passage of screening criteria applicable to the job.

    Full time employee benefits include:
    • Medical Insurance
    • Dental Insurance
    • Life Insurance
    • Vision Insurance
    • Short/Long Term Disability
    • Paid Vacation
    • 401k
    EEO Statement
    NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

    Statement to Third Party Agencies

    To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
  • IDEXX

    Support Specialist

    6 days ago

    IDEXX Frisco, United States Full time

    We are looking for driven individuals to join our support team in Frisco, TX as a Support Specialist. No two days are the same We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Our Su ...

  • Addison Group

    Tech Support Specialist

    2 weeks ago

    Addison Group Frisco, United States

    Job Description · Job Description-Job Title: Tech Support Specialist · -Salary Range: $45K-$55K · -Location: 100% Remote · We are looking to add another Tech Support Specialist to our growing team. This team supports all users (both internal and external) on two of our main prod ...

  • IDEXX Laboratories

    Support Specialist

    2 weeks ago

    IDEXX Laboratories Frisco, United States

    We are looking for driven individuals to join our support team in Frisco, TX as a Support Specialist. No two days are the same We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two Support Specialist, Support, Sp ...

  • Emporium TPO LLC

    Client Support Specialist-Hybrid

    2 weeks ago

    Emporium TPO LLC Frisco, United States

    Emporium is a new wholesale origination platform that is dedicated to servicing professional mortgage brokers and non-delegated correspondent lenders. Our aspirations at Emporium are simple: build a team of talented individuals with shared values who think and behave like owners, ...

  • K-Tek Resourcing

    Help Desk Support Specialist

    3 days ago

    K-Tek Resourcing Frisco, United States

    Job Description · Job DescriptionRequirements: · Experience: Minimum of 2-4 years of experience in a similar role, preferably in a corporate IT environment or IT service provider. · Technical Skills: · Proficiency in troubleshooting Windows and Mac operating systems. · Knowledge ...

  • Freese and Nichols

    Support Specialist II

    3 weeks ago

    Freese and Nichols Frisco, United States

    Support Specialist II page is loaded **Support Specialist II** · **Support Specialist II** · locationsFrisco, Texas time typePart time posted onPosted 6 Days Ago job requisition idJR100304 At Freese and Nichols, everyone on our team gets to make a meaningful difference in our c ...

  • Behavioral Innovations

    Entry-Level Behavioral Support Specialist

    22 hours ago

    Behavioral Innovations Prosper, TX, United States

    Overview: · We are on the lookout for both Entry-Level Behavior Technicians and experienced Registered Behavioral Technicians (RBT) to be a vital part of our mission at Behavioral Innovations. · Come be a part of our story, where every day is an opportunity to amplify the spirit ...

  • Merge IT LLC

    IT Support Specialist

    4 weeks ago

    Merge IT LLC Plano, United States

    Our enterprise-level client in Texas, has an immediate need for two IT Support Specialists - one in Plano and one in Irving. Please see below for full details-- · Job Notes: · -6+ month contract / extendable and perm possible with good performance. · -ASAP start date · -Onsit ...

  • Splunk

    IT Support Specialist

    4 days ago

    Splunk Plano, United States

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out ...

  • IPeople

    Support Specialist

    3 weeks ago

    IPeople Lewisville, United States Full time

    Job Description · Job DescriptionSalary: 60-70k · The opportunity: Do you want the opportunity to learn healthcare products and processes? Do you enjoy doing something different every day? IPeople Healthcare ) is seeking a motivated, engaged, and passionate Support Specialist to ...

  • IPeople Healthcare

    Support Specialist

    4 days ago

    IPeople Healthcare Lewisville, United States Full time

    The opportunity: Do you want the opportunity to learn healthcare products and processes? Do you enjoy doing something different every day? IPeople Healthcare ) is seeking a motivated, engaged, and passionate Support Specialist to join their growing team. We serve the healthcare i ...

  • Axxys Technologies

    MSP Support Specialist

    1 week ago

    Axxys Technologies Plano, United States Permanent

    Are you an IT professional looking for an exciting opportunity to grow your career in the fast-paced world of Managed IT Services? Look no further We are a thriving Small Business Managed IT Service Provider based in the Dallas/Ft. Worth metroplex, and we are seeking talented ind ...

  • ARTERIORS Home

    Client Support Specialist

    5 days ago

    ARTERIORS Home Lewisville, United States

    Passion, curiosity, and collaboration define our team of talented design enthusiasts. We often describe the Arteriors team members as a collective of creators and problem-solvers. They are entrepreneurial individuals with a restless spirit and a thirst for elevation, driven by an ...

  • ThreePDS Inc.

    Sales Support Specialist

    2 weeks ago

    ThreePDS Inc. Lewisville, United States

    Customer Success Specialist · Division/Department:Systems and Services/PSS and Reliability Business · Location: Lewisville, TX · Job Title:Customer Success Specialist · Reports to:Inside Sales Team Leader · Type of position: · Full-time · Hours: 40 / week (overtime may be req ...

  • Frontline Source Group

    IT Support Specialist

    2 weeks ago

    Frontline Source Group Dallas, United States

    IT Support Specialist · Our client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. · Company Profile: · Healthcare Industry · Team Culture · Growing · IT Support Specialist Role: · Our IT Support Specialist will be responsible for generating ...

  • Baylor Scott & White Health

    RN CDU Nights

    2 weeks ago

    Baylor Scott & White Health Frisco, United States Full time

    About Us · At Baylor Scott & White Health, we promote well-being for everyone. It's the largest healthcare system in Texas that encourages healthy living. · Our Core Values are: · We serve faithfully by doing what's right with a joyful heart. · We never settle by constantly striv ...

  • ACN Opportunity, LLC.

    IT Support Specialist

    4 weeks ago

    ACN Opportunity, LLC. Dallas, United States

    IT Support Specialist in Dallas at ACN Jobs **Location:** · Dallas **Job Description** · **COMPANY SUMMARY**: ACN is one of the worlds largest direct sellers of telecommunications, energy and other essential services. We have global operations in 25 countries and have been rapi ...

  • LTK USA

    Support Specialist

    3 weeks ago

    LTK USA Dallas, United States

    Job Description · Job DescriptionLTK's mission is to empower the world's premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we're looking for team members who want to create, innovate and disrupt an industry. · We empower o ...

  • The Stewart Organization

    IT Support Specialist

    2 weeks ago

    The Stewart Organization Irving, United States

    Job Description · Job DescriptionThe Stewart Organization, Inc. · In 1981, Walter Stewart founded The Stewart Organization Inc. as a copier sales and service dealer. We had a handful of clients and a small office. Forty years later, we've grown into one of the largest office equi ...

  • Apkudo

    Support Specialist

    4 days ago

    Apkudo Dallas, United States

    Job Title: Support Specialist **** · Location: Dallas, TX · Salary: $58K - $65K · Position Summary: · Do you enjoy working with smartphones, tablets, and notebooks and supporting external and internal customers with world-class system support? In this role, you will work with ...