Jobs
>
Irving

    Help Desk Specialist 2 - Irving, United States - U.S. Bank

    U.S. Bank
    U.S. Bank Irving, United States

    3 weeks ago

    Default job background
    Description

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

    Job Description

    U.S. Bank is seeking an enthusiastic Help Desk Specialist with problem resolution and strong customer support experience to contribute toward the success of our technology initiatives. Provides in-depth support and leads problem-solving and implementation efforts for specific technology products or applications. Responds to inquiries and requests for assistance with organization's computer systems or PCs and resolves customer inquiries for one or more products or services. Analyzes moderate to complex issues and determines appropriate technical area or vendor to resolve problems.

    Maintains written documentation for each call; escalates complex problems to the next level of support as required by documented procedures; communicates efficiently and effectively with customers. Responds to customer calls, e-mail, chat, and other request tools for technical support. Displays sensitivity to callers' needs and situations. Actively uses and updates the knowledge of product in order to resolve issues.

    Understands and desires to meet individual and Service Center goals. Mentors team members to broaden team knowledge and technical skills. Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

    Basic Qualifications

    • Bachelor's degree or equivalent work experience
    • ITIL Service Management Foundation certification
    • At least 2 years' experience with providing effective and efficient real-time support for a variety of desk-top technology users.
    • At least 2 years' experience with tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers.

    Preferred Skills/Experience

    • Basic understanding in Telecommunications
    • Implementation
    • IT standards, procedures, policy
    • Working experience in:
    • Remote computing
    • Server hardware
    • Technical troubleshooting
    • IT environment
    • PC/workstation hardware
    • Server software
    • Application development tools
    • Application delivery process
    • Help desk
    • Extensive experience in:
    • Hand-held device software
    • PC/workstation software

    If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ) .

    Benefits:

    Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

    • Healthcare (medical, dental, vision)
    • Basic term and optional term life insurance
    • Short-term and long-term disability
    • Pregnancy disability and parental leave
    • 401(k) and employer-funded retirement plan
    • Paid vacation (from two to five weeks depending on salary grade and tenure)
    • Up to 11 paid holiday opportunities
    • Adoption assistance
    • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

    EEO is the Law

    U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS ) EEO poster.

    E-Verify

    U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program ) .

    The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $ $ $34.38

    Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

  • Darling Ingredients Inc.

    Service Desk Specialist

    3 weeks ago

    Darling Ingredients Inc. Irving, United States

    Job Description · Job DescriptionJob Summary · The Service Desk Specialist is the first point of contact for all IT questions within the company. The Service Desk Specialist advises and supports employees with IT related issues as service requests, incidents, problems and change ...

  • Motion Recruitment

    Help Desk Specialist

    1 week ago

    Motion Recruitment Irving, United States

    Job Description · Our Client, a leading Home Health company is looking for a Help Desk Analyst for their team. The company has been expanding and looking for experienced personnel to aid in their technological upgrades. · This is an opportunity to work for an established and grow ...

  • U.S. Bank

    Help Desk Specialist 2

    3 weeks ago

    U.S. Bank Irving, United States

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...

  • Medix

    Medical Front Desk Specialist

    1 day ago

    Medix Irving, United States

    Medix's Irving-based client is hiring for 2 Medical Front Desk Specialist to start immediately. Please apply if qualified and interestedContract to hire opportunity (5 months) · One Float opening (Irving/Fort Worth); One Non-Float opening (Irving only) · In-person position · Over ...

  • AutoNation, Inc.

    CFS CXL Phone Desk Specialist

    3 days ago

    AutoNation, Inc. Irving, United States

    The CFS Cancellation Phone Desk Associate handles all phone calls and incoming from customers, dealerships and lenders regarding product cancellation requests. Associate is responsible for creating tickets, opening Cancellation processes, explaining Specialist, Customer Service, ...

  • AutoNation

    Support Desk Specialist

    3 weeks ago

    AutoNation Irving, United States

    AutoNation Business Operations Support Position Summary: The Support Desk Associate handles all phone calls and ticket requests coming into the SSC from dealerships, customers and suppliers. Associate is responsible for providing an excellent customer service experience through p ...

  • AutoNation

    Support Desk Specialist

    3 weeks ago

    AutoNation Irving, United States

    AutoNation Business Operations Support · Position Summary: · The Support Desk Associate handles all phone calls and ticket requests coming into the SSC from dealerships, customers and suppliers. Associate is responsible for providing an excellent customer service experience th ...

  • AutoNation Business Operations Support

    CFS CXL Phone Desk Specialist

    2 weeks ago

    AutoNation Business Operations Support Irving, United States

    Overview: · Position Summary: · The CFS Cancellation Phone Desk Associate handles all phone calls and incoming from customers, dealerships and lenders regarding product cancellation requests. Associate is responsible for creating tickets, opening Cancellation processes, explai ...

  • U.S. Bancorp

    Help Desk Specialist 2

    3 weeks ago

    U.S. Bancorp Irving, United States

    U.S. Bank is seeking an enthusiastic Help Desk Specialist with problem resolution and strong customer support experience to contribute toward the success of our technology initiatives. Provides in-depth support and leads problem-solving and implement Help Desk, Specialist, Techni ...

  • Infojini

    Help Desk Specialist

    1 week ago

    Infojini Dallas, United States

    Job Description · Job DescriptionJob Description: · The Senior Helpdesk Specialist will deliver exceptional technical support via phone and walk-up channels. This role entails resolving basic and complex Windows and Microsoft-related issues encountered by employees, including app ...

  • AutoNation

    CFS CXL Phone Desk Specialist

    3 weeks ago

    AutoNation Irving, United States

    AutoNation Business Operations Support Position Summary: The CFS Cancellation Phone Desk Associate handles all phone calls and incoming from customers, dealerships and lenders regarding product cancellation requests. Associate is responsible for creating tickets, opening Cancella ...

  • Prudent Technologies and Consulting, Inc.

    Service Desk Specialist

    4 weeks ago

    Prudent Technologies and Consulting, Inc. Dallas, United States

    Service Desk Support Specialist - MSP Support Engineer · Dallas TX 75244 · 6 months Contract to Hire · Must be client facing, with good comm. Skills. · In this role, you will be responsible for providing onsite and remote advanced technical support to our clients, troubleshooti ...

  • Aperia

    IT Help Desk Specialist

    3 weeks ago

    Aperia Dallas, United States Full time

    Summary · Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing ...

  • Prudent Technologies & Consulting

    Service Desk Specialist

    2 weeks ago

    Prudent Technologies & Consulting Dallas, United States

    Service Desk Support Specialist - MSP Support EngineerDallas TX months Contract to HireMust be client facing, with good comm. Skills.In this role, you will be responsible for providing onsite and remote advanced technical support to our clients, troubleshooting complex IT issues, ...

  • Precision Orthopedics & Sports Medicine

    Medical Front Desk Specialist

    3 weeks ago

    Precision Orthopedics & Sports Medicine Southlake, United States

    Job Description · Job DescriptionBusy 8 provider Orthopedic practice that has been in business for 30 years seeking to add a new team player We are looking for someone with at least one year of medical receptionist experience who is energetic, compassionate, well organized with t ...

  • SouthernCarlson

    IT Support Specialist- Level 2 Help Desk

    5 hours ago

    SouthernCarlson Carrollton, United States

    This position is a hybrid work schedule 3 days working in the office and 2 days working from home. The in office days you will be working at our Carrollton, TX location. · The IT Support Specialist II, will be responsible for maintaining and supporting the end-user environment. ...

  • GStek

    Help Desk Support Specialist

    3 weeks ago

    GStek Fort Johnson, United States

    Salary: Commen surate with experience · Required: · Active/recent U.S. Government Security Clearance · Minimum of 3 years Help Desk support experience. · Windows 10 Training · IAT Level II certification. · Must possess one or more of the following: GSEC, Security +CE, SSCP ...

  • K-Tek Resourcing

    Help Desk Support Specialist

    1 week ago

    K-Tek Resourcing Frisco, United States

    Job Description · Job DescriptionRequirements: · Experience: Minimum of 2-4 years of experience in a similar role, preferably in a corporate IT environment or IT service provider. · Technical Skills: · Proficiency in troubleshooting Windows and Mac operating systems. · Knowledge ...

  • Prudent Technologies and Consulting

    Service Desk Support Specialist

    3 weeks ago

    Prudent Technologies and Consulting Dallas, United States

    Service Desk Support Specialist - MSP Support Engineer · Dallas TX 75244 · 6 months Contract to Hire · Must be client facing, with good comm. Skills. · In this role, you will be responsible for providing onsite and remote advanced technical support to our clients, troubleshooti ...

  • SOUTHERNCARLSON INC

    IT Support Specialist- Level 2 Help Desk

    3 days ago

    SOUTHERNCARLSON INC Carrollton, United States

    WHO WE ARE · We are SouthernCarlson, and our foundation of service and commitment began in 1947. We have the broadest selection of high-quality products from leading suppliers in the industry along with tool repair services to keep businesses running. We provide expertise in bot ...