- Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines.
- Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
- Provide accurate and timely documentation that details field activity, expenses, time reporting, and other information as required.
- Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.
- Provide prompt, effective, and continuous communication with customers and internal stakeholders about service call status, ETA's, and resolution status.
- Regularly interact and build strong relationships with internal and external customers.
- Develop a working knowledge of Corporate and Service Department procedures and policies.
- Installs, maintains, and repairs FHE (forms handling equipment)
- Takes ownership of position and proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities.
- Demonstrates behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serves as a positive role model in creative thinking and in focusing on quality work. Continuous training and self-development to learn Peak Technologies products and applications. Attend management-approved seminars and training sessions as requested.
- Complies with all safety policies, practices, and procedures.
- Performs other duties/special projects as assigned.
- Near expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.
- Associate Degree required and/or 5-plus years of equivalent work experience in field service, IT, or a similar industry.
- Certification in information technology, process improvement, or similar disciplines is desired.
- Operates within division or department policy guidelines using independent judgment in achieving assigned objectives.
- Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Escalates issues discovered while performing required tasks to minimize customer disruptions.
- Prioritizes and handles multiple tasks simultaneously.
- Strong computer skills and phone application skills using Microsoft Windows-based programs are required.
- Self-starter and motivated to perform effectively during times of high demand.
- Ability to work from home with minimal supervision or guidance.
- Must have a valid driver's license and maintain a safe driving record.
- Must be able to lift 50 lbs without limitations or constraints.
- Be able to travel throughout the country.
- Be able to perform in high-pressure environments.
- Critical physical effort consisting of continuously standing, bending, and handling equipment.
- Exposure to limited amounts of noise and paper dust.
- Home office with 90% daily travel and up to 20% overnight travel to customer sites nationally.
-
Commissioning technician in customer service
2 weeks ago
Titan Industries Buffalo, United StatesCreate fascinating things: Your tasks · Electrical installation and commissioning of our gear cutting machines, including on-site installations at customer facilities in the large machine sector · Commissioning of complex automation solutions in conjunction with our gear cutting ...
-
Service Technician Technician
3 days ago
Sunbelt Rentals, Inc. Buffalo, NY, United StatesSunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks amon ...
-
Service Technician
4 days ago
TRS Heating & Air Conditioning, Inc. Buffalo, United StatesJob Description · Job DescriptionThe Service Technician reports to the Service Manager, and is responsible for performing a range of HVACR jobs for industrial, commercial, and residential customers. · BenefitsPaid Training · Careers Advancement Opportunities · Flexible Schedulin ...
-
Service Technician
2 days ago
Goodwin Recruiting Buffalo, United StatesTo Apply for this Job Click Here · If you are a Service Technician that wants to work for a company that will treat you with respect and provides ample growth opportunities, please apply. · Service Technician Responsibilities: · •Troubleshoot and repair commercial process chiller ...
-
Service Technician
1 day ago
Gordon Food Service Buffalo, United StatesGordon Food Service - JobID: R-26856 [Facilities Maintenance] As a Service Technician at Gordon Food Service, you'll: Provide preventive maintenance, emergency repairs and customer relations; Provide installation; Measure performance of coffee machines, juice machines, dishwasher ...
-
Service Technician
2 days ago
Lineage Buffalo, United StatesJob Description · Job DescriptionPosition: Service Technician II · Reports to: Regional Service Manager · COMPENSATION DETAILS: · Posted pay rates are entry level and will vary based on experience. · This position qualifies for Monthly Mileage Reimbursements: ~6-7K per year. · A ...
-
Service Technician
4 days ago
C & B Equipment Buffalo, United StatesJob Description · Job DescriptionC & B Material Handling, LLC (part of the C & B Equipment family), a leader and supplier of choice in material handling equipment, automation solutions, and industrial equipment rental, is seeking an Onsite Service Technician – Engineered Products ...
-
Service Technician
4 days ago
716 Gutters LLC Buffalo, United StatesJob Description · Job Description716 Gutters is an expanding family owned business since 2018 and is rapidly becoming 716's leading Gutter Repair and Installation Company. Youll work with smart and reliable supervisors and co-workers. 716 Gutters wants you to start a career. We i ...
-
Equipment Services Technician
3 days ago
Pactiv Evergreen Buffalo, United StatesOverview · Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of ...
-
Equipment Services Technician
3 days ago
Pactiv Evergreen, Inc. Buffalo, United StatesCandidate must reside around the Buffalo, NY area. Field Service Technician provides technical service and support for customers who own and operate Evergreen filling machines. The technician is trained and knowledgeable to install, inspect, troubles Technician, Service Technicia ...
-
Equipment Service Technician
1 week ago
Pactiv Evergreen Inc. Buffalo, United StatesPactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of companies, ...
-
Generator Service Technician
3 days ago
Stark Tech Buffalo, United StatesWe are seeking an experienced Generator Service Technician to join our Buffalo, NY team. If you have the ability to listen, communicate, and troubleshoot generators we want to talk to you. · How are you successful in this role? · You should be able to repair generators, respond t ...
-
Service Desk Technician
5 days ago
JMS Technical Solutions Buffalo, United States17th May, 2024 · Our client is seeking a motivated Service Desk Technician to join their team. · This is an onsite/full-time/direct hire position in Buffalo, NY · Salary range based on experience: $45K - $50K · About The Job · The Service Desk Technician's role is to ensure the ...
-
Automotive Service Technician
4 days ago
Ryan Auto Mall Buffalo, United StatesJob Description · Job DescriptionAutomotive Service Technician - Ryan Chevrolet Cadillac · Pay range: $50,000 - $100,000 per year · Skilled technicians are in high demand. So to keep a good service tech, you have to treat them right. Here, you'll work alongside some of the best i ...
-
Field Service Technician
1 week ago
NY Scale and Equipment Buffalo, United StatesJob Description · Job DescriptionField Service Technician · NY Scale and Equipment · Buffalo, NY · $22 to $26 Hourly · Medical , Retirement · Full-Time · Job Description · NYSE focuses on mechanical and electronic repair of equipment in Central and Western NY supermarket and food ...
-
Service Desk Technician
1 week ago
Freed Maxick CPAs P C Buffalo, United StatesJob Description · Job DescriptionFreed Maxick CPAs is a top 100 firm in the U.S. and is featured on Forbes' list of America's Best Accounting Firms. As one of the largest Accounting firms in Western New York, we have offices in downtown Buffalo, Batavia and Rochester, NY and have ...
-
Automotive Service Technician
1 week ago
Ryan Auto Mall Buffalo, United StatesJob Description · Job DescriptionAutomotive Service Technician - Ryan Chrysler Dodge Jeep Ram · Pay range: $50,000 - $100,000 per year · Skilled technicians are in high demand. So to keep a good service tech, you have to treat them right. Here, you'll work alongside some of the b ...
-
Lead Service Technician
1 day ago
Johnson Controls, Inc. Williamsville, United StatesBe part of the future · We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and suc ...
-
Field Service Technician
1 week ago
Facsimile Communication Industries, Inc Buffalo, United StatesJob Description · Job DescriptionAtlantic Tomorrows Office is a nationally recognized distributor of Copier and high-end Production Equipment. We sell and service Ricoh, Toshiba, Konica and Kyocera products in the Tri-State area, due to our continued growth we are expanding our S ...
-
Field Service Technician
1 hour ago
HOMELAND LLC Buffalo, United StatesJob Summary · Are you ready for an exciting opportunity as a senior field service technician with our client, a leading provider in the piston compressors industry? Join their expanding team and travel across the USA and Canada, providing exceptional service and support for +100 ...
Field Service Technician - Buffalo, United States - Peak Technologies
Description
MUST RESIDE IN/NEAR NEW YORK STATE TO COVER ASSIGNED CLIENTSFor over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.
As a Field Service Technician /Customer Service Engineer (CSE) you will provide service and support for Peak Technologies supported equipment, in a timely manner, including, but not limited to, installations, repair, preventative maintenance, calibration, and sales support. Maintain an organized, proactive system of territory management, utilizing current management reports and data provided. Demonstrate the ability to develop contingency and effective support plans for necessary guidance from senior peers.
Continually evaluate and implement efficiency improvements in territory operation. Responsible for promoting and maintaining high customer satisfaction levels and consistently achieving results across all key areas of the business with little supervision or direction. Focused on growing the business, treating every service event as a growth or lead generation opportunity. Maintain a positive attitude and demeanor, embracing change and influencing peers and team to do the same.
Responsibilities include, but are not limited to:
Qualifications:
Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation, and Gender Identity or Expression.
About Peak Technologies:
Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.