Service Desk Technician - Buffalo, United States - JMS Technical Solutions

JMS Technical Solutions Buffalo, United States

4 weeks ago

Description

17th May, 2024

Our client is seeking a motivated Service Desk Technician to join their team.

This is an onsite/full-time/direct hire position in Buffalo, NY
Salary range based on experience: $45K - $50K

About The Job
The Service Desk Technician's role is to ensure the successful operation of user-facing technologies. This includes receiving, prioritizing, documenting, and actively resolving end-user service requests and incidents to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give "hands-on" help at the desktop level to a hybrid workforce.

Participate in internal service desk following ITIL framework
Provide first contact support of incoming requests to the service desk via telephone or service desk software to ensure courteous, timely, and effective resolution of end-user issues
Collects, responds to, and resolves requests and incidents submitted through the firm's Service Desk software system in accordance with pre-determined Service Level Agreements and documented processes
Routes and escalates requests and incidents to the responsible support group ensuring accurate documentation of required information
Record, track, and document the service desk incident-solving process through to final resolution, including all successful and unsuccessful decisions made and actions taken
Maintain hardware and software asset inventory within the Service Desk configuration management database
Contribute to and upkeep service desk knowledge bases, including articles, usage guides, and FAQs for end users and service desk staff
Troubleshoot and manage computers, networks, printers, and related hardware and software
Deploy pre-packaged software using established tools and processes
Manage and maintain end-user devices enrolled in Microsoft Intune
Maintains confidentiality of the information being processed, stored, or accessed by the end-user on the network
Assists personnel of other departments in accordance with approved and documented policies and processes, reinforcing SLAs to manage end-user expectations
Provide updates to stakeholders and requesters throughout the support process
Ability to communicate technical information to non-technical personnel

What We Are Looking For

Associate degree or higher in Computer Information Systems or related field or equivalent applicable work experience
1-2 years of Service Desk Technician experience
Understanding of installation, configuration, and maintenance of personal computers, networks, servers, and related hardware and software
Ability to identify and resolve computer system malfunctions and operations problems
Understanding of support tools, techniques, and how technology is used to provide IT services
Strong deductive reasoning, a logical mind, and a strong ability to communicate effectively in both oral and written forms
Strong attention to detail, goal setting, and planning skills
Above average interpersonal skills and ability to engage in active listening
Ability to identify appropriate processes to resolve technical issues
Willingness to work outside standard business hours and participate in an on-call rotation to resolve issues or maintain systems as required
Some inter-office travel may be required

Applicants must be authorized to work in the U.S.

We are an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Service Desk Technician

4 weeks ago

Freed Maxick CPAs P C Buffalo, United States

Job Description · Job DescriptionFreed Maxick CPAs is a top 100 firm in the U.S. and is featured on Forbes' list of America's Best Accounting Firms. As one of the largest Accounting firms in Western New York, we have offices in downtown Buffalo, Batavia and Rochester, NY and have ...
Service Desk Technician

4 weeks ago

NOCO Tonawanda, United States

Position: Service Desk Technician · Location: Tonawanda, NY (on-site) · Compensation: $23.00-$28.00 hourly · Celebrating over 90 years in business, NOCO is proudly positioned at the forefront of energy innovation. With a foundation built on integrity, we are family owned and co ...
Front Desk Associate, Hand Therapy Technician

2 weeks ago

Orthopedic One Westerville, United States

POSITION SUMMARY This position is responsible for assisting the hand therapists and office staff to provide timely, friendly and accurate patient care. · RESPONSIBILITIES AND ACCOUNTABILITIES Clinic Support: variable based on location and coverage needsCommunicates with the ther ...
Technical Support Specialist

3 weeks ago

JMS Technical Solutions, Inc. Buffalo, United States

Our client is seeking a motivated Service Desk Technician to join their team. · This is an onsite/full-time/direct hire position in Buffalo, NY · Salary range based on experience: $45K – $50K · About The Job · The Service Desk Technician's role is to ensure the successful operati ...
Technical Support Engineer

3 weeks ago

Atlantic Group Buffalo, United States

Level 2 IT Help Desk Technician · *Must be able to travel to downtown Buffalo to provide support to clients, once a week* · What you'll do · Remotely troubleshoot issues relating to computer hardware and software (typically Mac OS, Windows 10, Google G-Suite, Dropbox, etc.) with ...
HVAC Dispatch Assistant/CSR

3 weeks ago

NOCO Buffalo, United States

Company: NOCO Energy Corp Position: HVAC Dispatcher Assistant / CSR Location : Kenmore NY 14217 Compensation: $23.00-$28.00 per hour What We Are Looking For A NOCO HVAC Customer Service Representative is a critical part of our mission to deliver the ultimate customer experience, ...
Part Time Data Entry Clerk

3 weeks ago

Workoo Technologies Buffalo, United States Part time

About the job Part Time Data Entry Clerk - Remote · An established company is currently hiring a remote data entry clerk. The position is part time, very flexible on hours, and is a permanent opportunity within the company. Starting pay is up to $20 per hour, depending on experi ...
itspecialist (customer support)

3 weeks ago

Army National Guard Units Buffalo, United States

Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a ITSPECIALIST (CUSTOMER SUPPORT), Position Description Number D2526P01 and is part of the CYBER INFORMATION, National Guard. This vacancy does not meet the criteria for appoi ...
Technical Support Engineer

2 weeks ago

Atlantic Group Buffalo, United States

Level 2 IT Help Desk Technician · *Must be able to travel to downtown Buffalo to provide support to clients, once a week* · What youll do · Remotely troubleshoot issues relating to computer hardware and software (typically Mac OS, Windows 10, Google G-Suite, Dropbox, etc.) wi ...
Desktop Support Technician

3 weeks ago

A3 Solutions, Inc. Buffalo, United States Full time

Desktop Support Technician · Responsibilities:Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user. · Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. · Desktop and ...
budget officer

2 weeks ago

US Army Corps of Engineers Buffalo, United States

Summary · Serves as Budget Officer and technical advisor to the Chief of the Resource Management Office (RMO). Provides the full range of budget subject matter expertise and performance validation to the Resource Management Budget Team. Provides technical oversight of the Distri ...
Case Manager

1 week ago

Specialty1 Partners West Seneca, NY, United States

Our office is seeking a Patient Care Coordinator to join our busy specialty practice. · Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visit ...
Support Analyst

1 week ago

TEKsystems Tonawanda, United States

:The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation p ...
Applications Support Specialist II

3 weeks ago

Seneca Resorts & Casinos Niagara Falls, United States

Applications Support Specialist II (req5473) · Job Number: · req5473 · Job Title: · Applications Support Specialist II · Number of Openings: · 1 · Job/Employment Type: · FT · Country: · USA · State/Province: · New York · City: · Niagara Falls · Job Category: · Informatio ...