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    Customer Service Coordinator - Richmond, United States - Atlantic Constructors

    Atlantic Constructors
    Atlantic Constructors Richmond, United States

    3 weeks ago

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    Description

    ** Atlantic Constructors Inc.**

    ** Customer Service Coordinator**

    Richmond, VA 23237

    Atlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50 years.

    **Summary/Objective:**

    The Customer Service Coordinator will be responsible for scheduling service technicians, handling high call volume, ordering equipment, and providing high-level customer service.

    **Essential Functions:**

    Assigns service technicians to jobs and coordinates service resources

    Schedules personnel, materials, sub-contractors and equipment based on project needs, skillsets, and availability

    Inputs project location into system

    Responsible for customer interaction/satisfaction

    Interacts and communicates with all administrative staff, project managers, HVAC field technicians, electricians and management

    Maintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests/requirements

    Conducts customer call backs to ensure highest level of satisfaction

    Obtains all information required to generate, prepare, and fax/e-mail quotes of $3k or less to customers

    Must be a self-starter, take initiative, be able to work independently, and work collaboratively in a team environment

    Performs other related duties as directed

    **Supervisor Responsibility:** No

    **Required:**

    Minimum of 6+ months call center experience, preferably in a dispatch environment

    Excellent customer service skills

    Able to multi-task and work in fast paced work environment

    Ability to handle high call volume

    Ability to make scheduling decisions based on current needs

    Possess excellent problem resolution skills

    Excellent communication/follow-up skills

    Basic knowledge of MS Office Suite

    HS diploma, or GED equivalent

    The work environment and physical demands required would be representative of those that must be met by an employee to successfully perform the essential functions of this job, and may include, but are not limited to the following:

    **Work Environment:**

    Works in a professional office environment and routinely uses standard office equipment

    Position may require visits to construction site

    **Physical Demands:**

    This role routinely uses standard office equipment such as computers, phones, photocopier, filing cabinets and fax machines

    **Travel:**

    May require infrequent travel (typically not overnight)

    **Preferred:**

    One year of customer service coordinator/dispatch experience, preferably in a construction/industrial environment Experience in an construction/industrial services environment

    Viewpoint, Field Connect and Bidtracer experience

    Prior military experience preferre d

    **Benefits:**

    Atlantic Constructors offers competitive benefits, for more information check out our on our website.

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