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    Operations Coordinator - San Francisco, United States - Olivia Travel

    Olivia Travel
    Olivia Travel San Francisco, United States

    3 weeks ago

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    Description

    Operations/Customer Care Coordinator for Travel Company

    Olivia Travel, headquartered in San Francisco, is the largest travel company, specializing in cruise, resort, riverboat and adventure vacations for lesbians and LGBTQ+ women worldwide. Olivia has taken over 350,000 women on over 350 vacations around the world. Olivia is currently seeking a full-time Operations Coordinator to join our office team.

    The ideal candidate will have a variety of organizational, reporting, multi-tasking and interpersonal skills, including excellent customer service. This position will also travel and work on Olivia vacations as assigned. We operate on a hybrid schedule with 2 in-office days and 3 days remote from home. If you have a smile in your voice, have a passion for spreadsheets and can bring a high level of customer care experience to our team, this job is for you

    Responsibilities include but are not limited to:

    • Produce, analyze and format Excel and Word reports following templates and direction.
    • Load and manage trip inventory in company database.
    • Coordinate document mailing fulfillment and e-mail blast communications to customers.
    • Edit and proofread guest communications and travel documents as assigned.
    • Act as liaison between Tour/Cruise company contact to submit timely and accurate manifests, manage and track changes and additions, and collection specific information needed for the trip execution.
    • Work closely with Travel and Guest Services departments to ensure projects are successfully executed.
    • Support the customer care and billing teams on phones and e-mails as needed.
    • Execute multiple projects quickly under tight deadlines.
    • Assist in other operations projects as needed.
    • Travel on select trips to provide customer service support.

    Qualifications:

    • College degree from an accredited college or university.
    • Must have 3+ years' intermediate/advanced skill level of Microsoft Outlook, Word and Excel.
    • Exceptional eye for detail ensuring reports and documents contain accurate, relevant data.
    • Excellent writing, editing, and proofreading skills.
    • Analytical, efficient, organized, and detail oriented.
    • Able to work both independently and in a team environment.
    • Strong desire to learn new skills.
    • Proactive approach to professional responsibilities.
    • Professional demeanor, good time management skills, and a strong work ethic.
    • Ability to work gracefully under pressure and juggle multiple projects and competing priorities under tight deadlines.
    • Experience with high level of customer service.
    • Knowledge of and/or experience within the travel industry and/or in the LGBT community is a plus.

    Olivia provides a generous benefits package including health, dental and long-term disability insurance, matching 401(k), paid vacation days, holidays and sick days.

    In compliance with the California Salary Transparency Law, the salary range for this role is $60,000 annually.

    Olivia's culture is one of inclusivity, where everyone feels welcomed, empowered, valued, part of the team and excited about shared ideas. Our company was founded on diversity. At Olivia, we provide equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, domestic partner status, pregnancy, veteran status, military status, or any other basis protected by applicable law.

    Please reply to this post with your resume and cover letter. Please be sure to include Operations/Customer Care Coordinator in the subject line. Cover letters are STRONGLY encouraged.

    Candidates must live in the San Francisco Bay Area.

    Visit our website to learn more about our exciting company.
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