-
Assistant Manager
4 days ago
Timewise Food Stores Santa Fe, United States**Timewise Food Stores is immediately hiring friendly and energetic individuals to join our growing team** · - ** · Competitive Pay & Benefits**: · - ** Starting pay based on experience and may vary**: · - **PTO**: · - ** 401K with Company match**: · - ** Schedules provided 2 wee ...
-
Assistant General Manager
1 week ago
Domino's Corporate Santa Fe, United StatesAssistant Managers are responsible for cost controls, inventory control, cash control, and customer relations while they are working a shift. · What we offer: · - A safe, rewarding, and fast paced working environment · - Competitive hourly rate and benefits package · - Training w ...
-
Lo Assistant Manager
1 week ago
Norway Savings Bank Norway, United States**For The Life You Choose, A Career to Match.** · **_ · Here at Norway Savings Bank, we strive to create a positive, team-based culture that leverages each person's unique gifts and strengths and offers the support to achieve great things. A place where your unique being shines t ...
-
Assistant Manager
3 weeks ago
Burger King Santa Fe, United States Full timeThe Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, Guest service, people development, and operations management. The AM supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key ...
-
Assistant Manager
3 weeks ago
PIZZA GALLERY LLC Santa Fe, United StatesJob Description · Job Description Pizza Gallery Sante Fe New Mexico · Compensation · $15 to $18 Hourly or Even More based on Experience · Employment Type · Full-Time and Part-Time · The Pizza Gallery is composed of a team of fun, diverse, and hardworking individuals who live and ...
-
Dental Assistant
2 weeks ago
Aspen Dental Santa Fe, United States Full timeAt Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When ...
-
Aide-special Services-ecse/soar-rj Wollam
3 weeks ago
Santa Fe Independent School District Santa Fe, United States**Primary Purpose**:Assist the teacher in providing students with the opportunities to realize their academic potential, through the preparation and management of classroom activities while under the supervision of a certified teacher. · **Qualifications**: · - High School diplom ...
-
Sales Representative
2 weeks ago
SYSCO Santa Fe, United States Full timeCompany: · US0066 Sysco New Mexico (Division of USA I)Zip Code: · 87107Minimum Years of Experience: · 0-1 YearsEmployment Type: · Full TimeTravel Percentage: · Up to 25%COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual pay range but is merel ...
-
Commercial Loan Servicing Team Lead
1 week ago
Norway Savings Bank Norway, United States**For The Life You Choose, A Career to Match.** · **_ Here at Norway Savings Bank, we strive to create a positive, team-based culture that leverages each person's unique gifts and strengths and offers the support to achieve great things. A place where your unique being shines thr ...
-
Assistant Store Manager
2 weeks ago
Ross Santa Fe, United StatesResponsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Store Manager, Assistant Store ...
-
Payroll Specialist
3 weeks ago
Santa Fe Independent School District Santa Fe, United States**Primary Purpose**:To contribute to the smooth flow of information and communication throughout the office and entire school system. · **Qualifications**: · **Education/Certification**: · - High School Diploma or GED · - Meet certification requirements for this position · **Spec ...
-
Ard Facilitator-special Services
2 weeks ago
Santa Fe Independent School District Santa Fe, United States**PRIMARY PURPOSE: Facilitate and coordinate activities related to the admission, renewal, and dismissal (ARD) process.** · **QUALIFICATIONS**: · **Education / Certification**: · - ** Master's Degree or Bachelor's Degree from an accredited college or university**: · - ** Valid Te ...
-
Customer Relations Representative I
2 weeks ago
Norway Savings Bank Norway, United States**For The Life You Choose, A Career to Match.** · **_ Here at Norway Savings Bank, we strive to create a positive, team-based culture that leverages each person's unique gifts and strengths and offers the support to achieve great things. A place where your unique being shines thr ...
-
Per-diem Pta
2 weeks ago
Interim HealthCare- Maine Norway, United States**Full Time PTA** · Interim HealthCare is currently seeking a Per-Diem Physical Therapist (PT) to join our team in the Auburn, Maine. This opportunity also includes the potential to travel to other parts of the state, within our service area. · This is a part-time, per-visit posi ...
-
Customer Relations Representative I
1 week ago
Norway Savings Bank Norway, United States**For The Life You Choose, A Career to Match.** · **_ Here at Norway Savings Bank, we strive to create a positive, team-based culture that leverages each person's unique gifts and strengths and offers the support to achieve great things. A place where your unique being shines thr ...
-
Teacher-high School-asl American Sign Language
2 weeks ago
Santa Fe Independent School District Santa Fe, United States**Primary Purpose**:Promote student learning by providing responsive instruction that makes use of effective communication techniques, instructional strategies that actively engage students in the learning process, and timely, high-quality feedback which leads to improved student ...
-
Social Studies Teacher/coach-hs
2 weeks ago
Santa Fe Independent School District Santa Fe, United States**Primary Purpose**: · Provide students with appropriate learning activities and experiences designed to help them fulfill their potential for intellectual, emotional, physical, and social growth. · Enable students to develop competencies and skills to function successfully in so ...
-
Assistant Store Manager
2 weeks ago
Zumiez Santa Fe, United StatesZumiez Cerrillos Rd. Ste [ASM / Department Manager] As an Assistant Store Manager at Zumiez you will: Assist the Store Manager in maximizing sales results in the area of sales- merchandising & operations; Maintain personal results while training & directing the team to provide cu ...
-
Assistant Store Manager
1 week ago
Extra Space Storage Santa Fe, United States· As an · Assistant Store Manager , you will have the opportunity to be part of a diverse team with an excellent company culture. We offer · competitive wages , · a · great work/life balance , · and · career and development opportunities . · Extra Space Storage is the · fastest- ...
-
Assistant Store Manager
2 weeks ago
Journeys Santa Fe, United StatesJourneys - P.O. Box 29835 [ASM / Store Supervisor] As an Assistant Store Manager at Journeys, you'll: Meet and exceed personal and store sales goal and standards of performance; Assist in recruiting and hiring of high caliber employees with in store needs; Assist in training and ...
Call Center Assistant Manager - Santa Fe, United States - Secunm
Description
** State Employees Credit Union**
** Call Center Assistant Manager**
Santa Fe, NM 87505
**POSITION TITLE**: Call Center Assistant Manager
**REPORTS TO**: Call Center Manager
**SUPERVISES:** Call Center Representatives
**JOB STATUS**: Exempt
**JOB GRADE:** 10: $46, $70,233.93 Annual
**JOB SUMMARY**:
Were seeking an employee who will be responsible for the supervision and efficient operations of the Call Center. The person in this position strives to achieve overall member satisfaction by providing quality service and support to State ECU members and fellow employees. This employee works to meet department assigned goals and operations support functions (Must be in current position 24 months).
All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Unions mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.
**Duties/Responsibilities:**
Participate in the hiring, training, and coaching of employees in conjunction with the Call Center Operations Supervisor.
Train and supervise Call Center staff in conjunction with the Call Center Operations Supervisor by assigning work, answering questions, solving problems, and helping with complex transactions and sensitive member relations problems. Provide staff with feedback in monthly staff meetings.
Mentor employees to ensure they are adequately trained and consistently meeting department goals for; calls answered/abandoned and member service.
Performs, reviews and assists with written performance evaluations for employees of the Call Center and makes written recommendations for direction of call center representatives.
Assist in tracking member feedback, analyzing employee performance and recommending solutions for improvement.
Perform monthly call quality reviews in the form of Call Monitors in cooperation with the Call Center Operations Supervisor and senior Call Center personnel. This includes but is not limited to recording, scoring and submitting calls and score sheets to the Call Center Manager. This also includes monthly coaching sessions with staff in order to improve overall quality of calls.
Direct senior Call Center Representatives to initiate and maintain the Call Monitors that they are required to perform and helping them to execute them
Develop, apply, and evaluate policies and procedures for the Call Center to assist in efficiencies and streamlining.
Prepares monthly Call Center Incentive Reports for the Call Center Manager.
Prepares monthly Call Center Statistic Report for the Board of
Responsible for researching member inquiries to ensure proper follow-up and member satisfaction.
Maintain a thorough working knowledge of existing and new credit union products and services and share that knowledge with Call Center staff in the form of Product of the Month training, in conjunction with the Call Center Operation Supervisor.
Oversees the following programs which are based within the Call Center; SWBC and State ECU Loan Pay, Client Central, Co-Op, RSA, Mobile Pay Activation, DocuSign and MeridianLink and General Operations Support for State ECU.
Serve as backup to Operations Supervisor to oversee work schedules to include lunch hours, vacation or time off requests and other projects and duties as assigned. Assure proper staffing and completion of tasks in Call Center, approve time cards on a biweekly basis ensuring that staff is minimizing over-time as well as verifying proper clock in and out procedure
Understands compliance issues & attends training as they relate to Call Center Assistant Manager, including, but not limited to Bank Secrecy Act; Reg P; Patriot Act.
Performs other duties as assigned.
**Required Skills/Abilities**:
Physical Demands Requires sitting for long periods of time, some standing, walking, kneeling, stooping, bending, lifting, grasping and fine hand coordination. Visual and aural acuity required. Finger and hand dexterity required. Must be able to lift 20 pounds maximum, with occasional lifting and/or carrying of objects weighing up to 10 pounds. Requires ability to read and write English and ability to communicate with members, and personnel. Must have ability to evaluate and interpret information and make independent decisions. Requires ability to remain calm under stress.
Work Conditions Inside.
Job Related Travel As required.
**Education/Experience:**
Must be at least 18 years of age.
Must be a graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate).
Must be able to speak, write and understand English. Excellent verbal and written communication skills are necessary.
Must have knowledge of office machines and equipment and be able to type.
Patience, tact, enthusiasm and positive attitude toward the members and general public.
**General Requirements:**
Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:
Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
Adheres to policy on Drug Free Workplace.
Complies with company policies and procedures and local, state and federal regulations.
As a condition of employment, new hires must be fully vaccinated against COVID-19 on or before the first day of employment (subject to legally mandated exemptions).
**Physical Requirements:**
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Must be able to access and navigate each department at the organizations facilities.
**State Employees Credit Union offers a highly competitive benefits package**
**Applications must be received by Human Resources**
**State Employees Credit Union of New Mexico is an Equal Opportunity Employer**