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    Customer Service Representative - Jacksonville, United States - Ascendo Resources

    Ascendo Resources
    Ascendo Resources Jacksonville, United States

    1 hour ago

    Default job background
    Description

    Customer Service Representative

    Position Type: Full-time

    Key Responsibilities:

    • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
    • Assist customers with product information, order status, shipping details, and other inquiries.
    • Process orders, returns, and exchanges accurately and efficiently.
    • Resolve customer complaints and issues effectively, escalating as needed to ensure customer satisfaction.
    • Maintain a positive, empathetic, and patient attitude toward customers at all times.
    • Collaborate with other departments to address customer needs and improve overall customer experience.
    • Update customer accounts and records with accurate information.

    Qualifications:

    • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
    • Previous customer service experience in a retail, hospitality, or call center environment is a plus.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and decision-making abilities.
    • Ability to multitask, prioritize, and manage time effectively.
    • Proficiency in Microsoft Office Suite and CRM software.
    • Positive attitude and willingness to learn and adapt to new processes and procedures.

    Benefits:

    • Competitive salary
    • Health, dental, and vision insurance
    • Retirement savings plan
    • Paid time off and holidays
    • Career growth opportunities
    • Employee discounts and wellness programs
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