- Minimum of 2 years' experience as a catering/banquet captain with an established banquet facility.
- Direct customer service experience
- Bartender experience.
- Must be able to drive box trucks.
- Able to multi-task in a fast-paced environment
- Able to react to any customer or associate situation quickly and appropriately.
- Competitive compensation
- Health & financial benefits
- Paid time off
- Parental leave
- Family planning support
- Flexible work policy
- Associate resource groups
- Volunteering & community impact opportunities
- Holiday gatherings
- In-house taste tests (we are a food company after all)
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Event Coordinator - Buffalo, United States - Rich Products
Description
Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family.
PURPOSE STATEMENT
The Event Coordinator oversees all captains & servers during event setup, the event and breakdown (If needed) as well as assist the Manager on Duty (MOD) with any event needs as requested; also responsible for delivering the Rich Experience and highest standards of customer service, including assisting the MOD with training staff to meet those standards.
KEY ACCOUNTABILITIES/OUTCOMES
Oversee Catering Captains & Servers
Attending weekly catering follow up and BEO meetings.
Train catering captains & servers.
Assist with additional event preperations.
Create checklists for event equipment.
Maintain storage rooms organization at WHQ weekly.
Oversee captains during events, and assist the MOD as needed.
Train new servers and bartenders on proper operational procedures and customer service standards.
Directly work with the customer during the event to ensure their complete satisfaction.
Maintain exemplary food safety, facility maintenance, operations and safety practices.
Work in necessary roles throughout Campus Foodservice when needed (Meeting Services, Porter Team, Dolly's, & Drop Offs, etc.).
Plan & execute yearly re-training exercise for all catering staff.
Completing event checklists, prior to the event.
Complete event sheets & binders, including setup, dinner service and breakdown.
- Email and communicate these sheets with the captains.
Attend final meetings & ceremony rehearsals with sales managers.
ADP timecard coding and approval:
- Add/adjust/code times for each shift.
- Add in sick time for servers when requested.
- Assist HR with all timecard related issues.
- Add credit card tips to paychecks when there is a cash bar.
Keeping all disciplinary records up to date for staffing.
Day of the event coordination
- Checking on captains to ensure staff is keeping to timeline and schedules.
- Assisting with setup and dinner service.
- Checking in on clients to ensure we can help with all needs and fix any issues before they arise.
- Setting up the contacts extras/equipment/dcor on the event day.
- Wedding party and event timeline management.
- Confirm load in/delivery times with event vendors.
- Assisting all vendors during events.
- Day of point of contact for all events.
Event Coordinator - Administrative
Print captain's reports for follow up meeting weekly then scan in with past event.
Powerhouse cleaning/organization:
- Rented linen returns.
- Organization of the server area/storage spaces weekly.
- Assist Director of Catering with special projects as needed.
Interview Servers.
Ordering linen:
- Aramark weekly.
- Choice, Ultimate, & BBJ as needed.
- Putting linen away upon delivery at Atrium weekly.
- Coordinating return of all rented linen.
Ordering new linen & accessories (skirt clips etc.) as needed.
Ordering server uniforms:
- Vests, ties, event staff T-shirts as needed.
- Keep inventory of uniform items up to date.
Truck rental coordination:
- U-Haul, Penske, & Ryder
KNOWLEDGE/SKILLS/EXPERIENCE
COMPENSATION
In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.
Annual Range/Hourly Rate
$57, $77,050.00
Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department at if you need assistance completing this application or to otherwise participate in the application process.
BRINGING YOUR BEST SELF TO WORK.
As a family-owned company, caring for our associates-their whole selves-is a top priority. That's why we provide benefits and tools to help our people balance the integration of work and life:
MEET RICH'S.
Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family.
