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Tacoma

    Specialist-Contract - Tacoma, WA, United States - Cambia Health Solutions, Inc

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    Description
    Remote within WA, ID, OR, and UT

    Responsible for all activities associated with requests for Provider Billing Disputes and Appeals. Includes analysis, preparation, evaluation of prior determinations, coordination of clinical review if needed, decision making, notification, and completion.

    Follows guidelines outlined by subscriber or provider contracts, company documents, government mandates, other appeals regulatory requirements and internal policies and procedures.

    Provides information and assistance to members, providers, other insurance companies, and attorneys or others regarding benefits and claims.

    Appeals Specialist I would have a high school diploma or GED and a minimum 4 years' experience in Regence Customer Service, Claims, or Clinical Services or equivalent combination of education and work experience.

    Responsible for all activities associated with appeal analysis, decision-making and closure as described below:

    Appeal Intake - Validate intake determinations regarding timeliness, member benefits, employer group, and provider contract provisions for each appeal.

    Document information in appropriate system.

    Appeal Analysis - Review claim coding and claim processing history, medical policy and reimbursement policies, regulatory and legal requirements, benefit contracts, and/or provider contracts.

    Document information in appropriate system. Collaborate effectively with coding specialists, appeal nurses, physician reviewers, and others as necessary to reach timely decisions on appeals.
    Present complex cases to appeal panels, document decisions, communicate determinations to members, providers or their representatives. Document information in appropriate system(s).

    External review process - Oversee set-up of appeals for external review organizations, including document collection and coordination, communication with all parties, and other responsibilities as an intermediary between the provider and the external review organization.

    Ensure external review information is documented in appropriate system. Interpersonal and Communication - Provide information, education and assistance to members, providers, and their representatives. Systems and data - Track appeals in appropriate systems and assist in the maintenance of files.

    Assist with compilation of reports on appeals, including trends, number of cases, decisions, suggestions for process improvement, types of appeals, and compliance with timelines.

    Support, apply and promote Provider or Member Appeal Policies & Procedures.

    Adhere to dependability, customer focus, and all performance criteria as established by the department including: timeliness, production, and quality standards for all work.

    Manage a defined caseload within department productivity and quality expectations and provide back up for other appeals staff.

    May perform as expert witness during any level of appeal, regarding policies, procedures and member or provider appeal rights.

    Meet timeliness standards as set forth through department policies and procedures, subscriber summary plan descriptions, performance guarantees, and regulations.

    Intermediate computer skills (e.g. Microsoft Word, Excel, Outlook) and experience with Regence systems.
    Knowledge of medical terminology, anatomy and coding (CPT, DX, HCPCs).
    Knowledge of Regence claims processing and clinical services operations.

    Ability to present complex medical and reimbursement information to others and to be diplomatic and persuasive regarding health plan benefits, claims and eligibility.

    Ability to effectively prioritize work to meet strict timelines while maintaining quality and consumer centric focus.

    Travel may be required, locally or out of state.
    May be required to work overtime.

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