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    Customer Service Rep I - Houston, United States - Callapg

    Callapg
    Callapg Houston, United States

    2 weeks ago

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    Description

    **Customer Service Rep I**

    Job titleCustomer Service Rep I

    LocationHouston, TX 77067

    **Customer Service Rep I Summary**

    This role will be responsible for providing front line Hassle-Free service to our customers through multiple service channels. Duties will include but are not limited to answering inbound phone calls, corresponding with customers via e-mails and other tasks as assigned.

    **Main Functional Responsibilities**

    Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.

    Communicate with established customers via phone and email.

    Solve customer problems and find best possible solutions.

    Help customers navigate APGs website and place orders online.

    Respond to shipping inquiries and answer order status questions.

    Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.

    Provide knowledgeable answers to questions about products, pricing and availability.

    **Job Requirements**

    **Customer Service**

    Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

    **Minimum Qualifcations**

    High school diploma with 2+ years of relevant experience is strongly preferred.

    Desire to provide the best possible experience for our customers.

    Thrive in a fast-paced environment with coaching support.

    Dedicated to excellent attendance

    **Physical Requirements**

    Use of manual dexterity

    requires repetitive use of a keyboard at a workstation

    Operates standard office equipment continuously

    Sitting (can stand at will) continuously


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