Technical Service Rep - Houston, United States - CSAT Solutions

CSAT Solutions

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Role and Responsibilities

Works with customers and internal management team to resolve daily technical issues
Verifies accuracy of information in shop floor system, indicating issue(s) with unit
Receives and stores units which have been put on hold
Takes pictures of units and uploads through customer website
Obtains customer's resolution and communicates desired actions with repair line
Interacts daily with operations and materials groups
Responsible for meeting ISO 9001 and/or other quality system requirements in their department
May assist in verifying and receiving approval for charges to customers
May work with customer/business partner to locate units and inform them of repair status
May assist with customer escalations and works to resolve issues to complete repair process
May perform other duties as assigned

Education, Training and Skills

High school diploma or equivalent required
Associates degree in a related field, preferred
1 year or more customer service skills in a related field, preferred
Experience in electronics repair or manufacturing environment, preferred
Proficient English abilities required
Must be able to perform multiple duties and complete assigned duties with deadlines
Ability to follow documented procedures, standards and policies
Excellent timemanagement skills
Familiarity with continuous improvement methods, preferred
Must be able to work in a fastpaced team environment with close supervision

Working Conditions and Essential Abilities & Functions

Warehouse environment (may not be climatecontrolled)
Occasional standing, crouching and stooping
Frequent walking, sitting, reaching and twisting
Frequent lifting, carrying, pushing and pulling up to 20 lbs.
Occasional lifting, carrying, pushing and pulling up to 50 lbs.
CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status_

Warehouse Supervisor