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North Aurora

    Internet Sales Manager - North Aurora, United States - Gerald Auto Group

    Gerald Auto Group
    Gerald Auto Group North Aurora, United States

    3 weeks ago

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    Description
    Job Description

    Job Description

    BDC Manager – Automotive

    We offer great pay and excellent benefits for experienced BDC managers If you are a natural communicator and a born leader, our dealership needs you.

    When you join our dealership family, you'll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership's highest standards.

    You'll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication.

    We only hire the best. If that's you, then let's get the conversation started today
    Job Responsibilities
    Oversee daily BDC department operations
    Recruit and train BDC staff
    Understand buying profiles and patterns of typical telephone prospects
    Run

    daily/weekly/monthly

    reports and track results
    Prepare individual "call results reports" for BDC staff
    Record and listen to customer calls
    Train BDC staff by reviewing recorded/live calls and outcomes
    Determine which customers to contact based on current marketing initiatives
    Review performance and develop staff
    Interface with other department heads
    Participate in dealership management meetings
    Skills/Qualifications
    Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
    The ability to manage high call volumes, internet leads and call lists simultaneously
    Overall knowledge of automotive sales and service department operations
    Strong organizational skills and leadership abilities
    Familiarity with dealership CRM and DMS systems
    Experience in training teams and individuals preferred
    Job Requirements
    High school diploma/GED
    Basic computer skills
    Dealership BDC experience
    Must have valid driver license
    Compensation
    Compensation is based on experience and commensurate with Fortune 500 companies.
    Benefits
    401K retirement savings plan with match and profit sharing
    Medical, Dental, Vision, STD, and Life insurance options
    Paid vacation, PTO, and holidays
    About
    The Gerald family has been selling automobiles in the Chicago area since the mid-1930's and has been proud to be a part of the communities they serve for decades
    We have succeeded in our endeavors because of a profound respect for our customer.

    The name Gerald stands for honesty and the highest standard of excellence.
    The Gerald management team and employees are some of the most outstanding in the business.

    As our auto group continues to grow, it will be the result of all of our combined efforts, and our dedication and loyalty to the thousands of customers who favor us with their trust and patronage.

    Over many years, Gerald has meant Service.

    #J-18808-Ljbffr
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