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Business Applications Support Specialist - Bismarck, United States - North Dakota
Description
**Job Description**
Job Title Business Applications Support Specialist Location Bismarck, ND Hiring Salary: $4,200 - $5,500/month depending on experience
At the State of North Dakota, we are driven by our purpose of empowering people, improving lives, and inspiring success. Through our values of gratitude, humility, curiosity, and courage, our talented workforce is committed to providing exceptional services to the citizens.
The Office of Management and Budget is seeking an ambitious candidate with strong interpersonal and technical skills to join our knowledgeable, passionate, and high-performing Central Services team. We provide services that support state and local government entities and the vendor community.
The ideal candidate will have strong skills in business work-flow processes, software support, and customer service. Work involves administering and providing technical support of multiple business applications and their maintenance, training, and enhancements, and managing projects.
We offer rewarding work, a flexible work environment including opportunities for telework, career development opportunities, and an excellent benefit package, including a fully paid family health insurance plan, flexible spending accounts, paid vacation and sick leave, retirement plan, 457 deferred compensation plan, and voluntary insurance benefits including dental, vision, and life insurance.
Identify, research, analyze and resolve system(s) or business work-flow gaps, conflicts, and risks. Consider applicable policy and collaborate with OMB staff, system users, programmers/analysts in North Dakota Information Technology Department (NDIT), and software vendor support staff to provide a recommended solution.
Monitor, document, and resolve customer service/help desk questions or problems.
Present and communicate technical and business concepts to technical and non-technical audiences.
Maintain knowledge of interfaces between OMB business applications, PeopleSoft, and business applications of other government agencies to research, analyze, and resolve problems.
Identify, research, analyze, and resolve system(s) problems during analysis and design phases for enhancements and projects.
Develop and process service requests, test plans, and case scenarios during the acceptance testing phase for enhancements and projects to test procedure changes, systems problems, and resolutions.
Monitor system activities to provide effective planning and enhancement of the systems.
Develop and design training and materials.
Prepare, maintain/update system or business work-flow documentation and manuals.
May serve as a lead for support, maintenance, training, enhancements, or projects.
**Minimum Qualifications**
High school diploma/GED and six years of work experience in the information technology field; or
Associates degree in information technology, business administration, or closely related field and four years of work experience in the information technology field; or
Bachelors degree in information technology, business administration, or closely related field and two years of work experience in the information technology field.
**Preferred Qualifications**
Strong knowledge of enterprise software applications and business-to-business integration.
Strong communication, analytical, and consultation skills.
Strategic planning and project management experience.
Highly proficient with Microsoft Office 365.
Resume
Cover letter that includes a brief description of the applicants background/qualifications
Three work-related references
Unofficial transcripts (if applicable)
