- High School diploma or equivalent
- Current Property & Casualty Insurance license
- may be required to attain and maintain state membership licenses as appropriate by department
- providing a high level of customer-focused service
- competently entering information on various screens using a PC keyboard
- navigating through a PC Windows environment, including accessing information from multiple applications
- managing and navigating multiple sources of information and applying them as needed
- performing monetary transactions (e.g., entering key data into cash terminal, adjusting account balances, etc.
- Cross-selling
- complete appropriate training relative to all company products and services
- demonstrate advanced insurance and product knowledge with a high level of technical skills
- demonstrate excellent customer service skills in a fast paced, customer focused call center environment
- work within a team environment with minimal supervision
- present complex information in a clear, concise manner
- maintain accurate records
- read, comprehend and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
- demonstrate effective use of time management
- demonstrate strong skills in use of PC applications such as Microsoft Office
- attain and maintain any Property, Casualty, Life and Health insurance sales license for any member state as appropriate
- promote the sale of all company insurance and membership products
- achieve insurance and membership sales goals and other performance expectations as defined by management
- college level coursework, certification or equivalent (i.e., continuous learning).
- working in a customer service call center environment
- working with home and/or auto insurance products
- operating windows and non-windows based systems
- preparing rate quotations
- investigating and resolving sales related problems
- navigating and entering information between multiple different programs & screens
- company insurance products, features and services
- company membership services and products
- company subsidiary products
- equity and group billing
- auto and homeowner's insurance terminology and explanation of coverages
-
Customer Service Rep
1 day ago
SBM Management Services Allen Park, United StatesSBM is currently looking to hire a Customer Service Representative (CSR) to join their team The CSR works well with co-workers and customers. Understand and follow explicit instructions, both oral and written. Give, receive or explain job related data using basic communication sk ...
-
Customer Service Rep
1 day ago
SBM Management Services Detroit, United StatesSBM is currently looking to hire a Customer Service Representative (CSR) to join their team The CSR works well with co-workers and customers. Understand and follow explicit instructions, both oral and written. Give, receive or explain job related data using basic communication sk ...
-
The Auto Club Group Dearborn, United StatesIt's a great time to join AAA The Auto Club Group · JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD · Job Type: · Full time Exempt/Non Exempt: · Hourly Job Description: · Why Choose a Career with the AAA The Auto Club Group (ACG) · You're a sales and service professi ...
-
The Auto Club Group Dearborn, United StatesIt's a great time to join AAA The Auto Club Group · JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD · Job Type: · Full time Exempt/Non Exempt: · Hourly Job Description: · Why Choose a Career with the AAA The Auto Club Group (ACG) · You're a sales and service professi ...
-
Customer Service Rep I
2 days ago
Blue Cross Blue Shield of Michigan Detroit, United StatesCustomer Service Rep I Full-time Shift: 8:00 am to 5:30 pm (Shift bidding process based on seniority) Detroit, MI Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-paced call center environment. The successful comp ...
-
Customer Service Rep I
5 days ago
Blue Cross Blue Shield of Michigan Detroit, United StatesJob Description · Customer Service Rep I · Full-time · Shift: 8:00 am to 5:30 pm · (Shift bidding process based on seniority) · Detroit, MI · Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-paced call cente ...
-
Customer Service Rep I
5 hours ago
SRT Training Group Detroit, United StatesFields calls and inquiries from the customer with concerns and questions. Facilitates resolution to the customer's problems. Maintains customer information in computer system. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related ar ...
-
Lab Service Rep Outreach
1 day ago
Henry Ford Health System Detroit, United StatesSign On Bonus Available · GENERAL SUMMARY: · Functions with a high degree of independence to perform specimen collection, accessioning, and preparation for transport as a primary function. Helps to identify and meet the needs of laboratory customers. Corresponds within the offi ...
-
Customer Service Rep
1 day ago
Republic National Distributing Company Livonia, United StatesThe Customer Service Representative will be responsible for handling customer service inquiries and problems via the telephone and recording consistent problem areas. May respond to e-mail inquiries. Customer service is the primary function but may i Customer Service, Service, Sw ...
-
Customer Service Rep
1 day ago
North West Labs Southfield, United StatesJob Description · Job DescriptionWe are seeking a Customer Service Rep to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. · Responsibilities: · Handle customer inquiries and complaints · Prov ...
-
Optical Service Rep
1 day ago
Henry Ford Hospital Westland, United States Full timeGENERAL SUMMARY: · Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point ...
-
Customer Service Rep
1 hour ago
Axelon Southfield, United StatesJob Description: ***Training is in person in Southfield, MI*** Candidates must be located within a commutable distance of Southfield, MI (within 30 miles) · ***Once nesting is complete (after May 20th) work is virtual*** · Max Pay Rate 20$/hr · - 1 year CSR experience · Worke ...
-
Optical Service Rep
3 hours ago
Henry Ford Health System Westland, United States Full timeGENERAL SUMMARY: · Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point ...
-
Optical Service Rep
3 hours ago
Henry Ford Health System Westland, United States Full timeGENERAL SUMMARY: · Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point ...
-
Optical Service Rep
1 day ago
Henry Ford Hospital Westland, United States Full timeGENERAL SUMMARY: · Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point ...
-
Lab Service Rep Outreach
2 days ago
Henry Ford Health System Hamtramck, United StatesGENERAL SUMMARY: · Functions with a high degree of independence to perform specimen collection, accessioning, and preparation for transport as a primary function. Helps to identify and meet the needs of laboratory customers. Corresponds within the office and by telephone to prov ...
-
Optical Service Rep
3 days ago
Henry Ford Health System Westland, United States Full timeGENERAL SUMMARY: · Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point ...
-
Customer Service Rep(01037)
1 day ago
Domino's Pizza Hamtramck, United StatesYou got game? You got spring in your step? You want the best job in theworld And schedules that work with you, not against you? That's right, we live to beat the rushand make it possible to make, bake or take pizzas during the hungry hours of the da Customer Service, Service, Res ...
-
MGLN- Customer Service Rep
2 days ago
Inteplast Group Livonia, United States/Job Summary · Position: Customer Service/Inside Sales Representative · Fantapak, an Inteplast Group Company, is a 36-year-old, leading supplier of poly bags and other packaging materials to distributors in the Industrial, Foodservice, and Agricultural markets nationwide. We are ...
-
Lab Service Rep Outreach
5 hours ago
Henry Ford Health System Hamtramck, United StatesSign On Bonus Available · GENERAL SUMMARY: · Functions with a high degree of independence to perform specimen collection, accessioning, and preparation for transport as a primary function. Helps to identify and meet the needs of laboratory customers. Corresponds within the offi ...
Remote Insurance Customer Service Rep - Dearborn, United States - The Auto Club Group
Description
It's a great time to join AAA The Auto Club Group
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full timeExempt/Non Exempt:
HourlyJob Description:
Reports to (job title):
Supervisor or Manager
I. Position Description
Primary Duties and Responsibilities (details of the basic job functions)
Provide a high level of customer-focused sales in a high volume, fast paced call center environment, using PC, Internet and ACD phone technology. Provide advanced technical and product information in response to customer questions and/or problems in accordance with corporate policies and procedures. Explain product features and service advantages to existing and potential customers for the purpose of promoting and selling the various membership and/or insurance products and services in order to achieve sales production goals. Recognize and promote cross-sales opportunities within the context of servicing a change to an existing customer's policy. Provide price quotes on all insurance products which factor in all applicable rules (underwriting, business, etc.) and discounts in an effort to complete the sale. Rewrite and reinstate insurance policies according to underwriting and business rules. Complete membership and/or insurance applications, endorsements and change forms (e.g. address change, etc.) as necessary. Accept payments at point of sale. Make outbound follow-up calls to customers in response to questions or complaints. Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems and cancellations and to obtain and verify payments and other types of information.
Provide efficient processing of customer policies, endorsements, and status and coverage changes. Assist agents in resolving technical and business related issues. May assist other Customer Interaction Centers (e.g. Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.
Respond to telephone calls from customers and agents regarding customer billing status, balance due, etc. In accordance with established procedures, review policies that are in a cancelled status and determine whether reinstatement is an option. Determine monies due and process reinstatement as appropriate. Enter transactions and balance cash entries in order to input changes into systems. Research and adjust account balances when misapplication/overpayment of monies occur and mail refund checks as appropriate. Process returned bank items, write-off service fees, extensions, etc. to correct balances and premium payment records. Contact sales agents to correct receipt-cash discrepancies as needed.
Supervisory Responsibilities (briefly describe, if applicable, or indicate None)
None
II. Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
Experience in / with:
Knowledge and Skills:
Ability to:
III. Preferred Qualifications
Education:
Experience in /with:
Knowledge of:
IV. Work Environment
Work in a temperature-controlled office environment. Willingness and ability to work extended/irregular hours to include weekends/holidays.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.