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    Systems Engineer II - Dallas, United States - Databank

    Databank
    Databank Dallas, United States

    2 weeks ago

    Default job background
    Description

    DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

    DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

    The Systems Engineer II will be responsible for management and optimization of core tooling systems and processes, including but not limited to; Monitoring, Patching, Logging, Configuration management and Document Management. The Systems Engineer II will monitor the Business Critical Systems (BCS) ticket queue and resolve cases for customers internal and external. The Systems Engineer II will also participate in projects as an engineering and automation resource, building simple OutSystems applications and leveraging Python and PowerShell to simplify repeatable tasks.

    Responsibilities

    Monitor Slack chats and provide updates and solutions for Business Critical Systems (BCS)

    Day to day maintenance and upkeep of core business systems

    Resolve tickets in the BCS Epicor queue

    Manage simple projects and initiatives

    Provide scripting and Python support to assist with project tasks

    Scope out specific work tasks and work with management and other staff to ensure on-time task completion

    Provide regular updates to management regarding status of systems and projects

    Attend training with System Engineer III and System Engineer IV on BCS owned systems

    Participate in on-call rotation

    Other duties as assigned

    Qualifications

    Excellent written and verbal communication skills

    Strong knowledge of Windows and Unix operating systems

    Working knowledge of database technologies

    Ability to build reports against lard datasets and analyze the data to pull key insights

    Strong organizational skills including attention to detail and multi-tasking skills

    Experience in at least 2 of the following services: Patching, Monitoring, Log management, Configuration Management, Document Management

    Scripting experience

    Python and PowerShell a plus

    Experience creating custom monitoring solutions a plus

    Proficient in creating SQL queries a plus

    Experience with Ansible a plus

    Benefits

    Health, Dental, Vision packages

    Short-Term and Long-Term Disability Insurance

    Life Insurance

    401k with company match

    3 weeks Paid Time Off and Paid Holidays

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