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    Senior Applications Support Engineer - Seattle, United States - Moss Adams LLP

    Moss Adams LLP
    Moss Adams LLP Seattle, United States

    1 week ago

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    Description
    At Moss Adams, we champion authenticity.

    For us, that means fostering a culture of talented people who care—about you, about our clients, and about our communities.

    Here, you'll work towards our mission of empowering others to embrace opportunity, growing as a leader along the way. Our firm's size, middle-market clients, customized career paths, and supportive culture make this a reality. Join a values-driven firm where you'll have fun while solving complex and interesting business challenges.

    Introduction to the team


    Senior Application Support Engineers at Moss Adams are responsible for the highest level of escalated support and care for the firm's software applications.

    This role will provide remote support of the client/server application environment including responsibility for application maintenance, research, documentation, testing, deployment, and creating automating solutions.

    Senior Application Support Engineers also provide high level project support and/or lead initiatives to launch new applications, upgrade existing systems, and facilitate the inclusion or retirement of new technologies through combinations.


    Individuals who thrive at Moss Adams exhibit the following success skills – Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focus.

    Responsibilities

    Provide remote technical support researching and resolving problems related to the use of applications for end users, working with vendors diagnosing root causes and resolving escalated issues, along with analyzing incidents to identify proactive solutions
    Evaluate, install, configure, and deploy new applications/technologies, and monitor or enhance existing applications throughout the enterprise
    Participate in and/or manage application oriented projects. Oversee project phases and ensure timely completion of tasks
    Liaise with Project Management Office and other IT or business teams to direct/coordinate Work Efforts that enrich supported application functionality holding initiative team members accountable for the completion of tasks
    Proactively communicate with business units, their leadership, and vendors, to understand short and long term plans ensuring that applications meet the requirements for the end-users and the business
    Document current processes and procedures along with building, contributing, and maintaining knowledge base articles for the firm's systems
    Demonstrate subject matter expertise in applications used by one or more business unit(s)
    Provide regular mentorship, training, and constructive feedback to members of the IT support teams encouraging knowledge sharing and collaboration, motivating others to achieve results, recognizing resistance to change, and responding appropriately
    Recognize potential IT security threats and risks, including common attacks, vulnerabilities, and methods used to compromise applications or systems, and facilitate remediation for identified risks
    Participate in scheduling rotation for providing after hours on-call escalation support to end users
    May be required to serve as a Community of Practice Leader by leading as a skilled practitioner/subject matter expert for their domain with responsibility for establishing best practices, documentation, and providing domain leadership

    Qualifications

    Bachelor's degree or equivalent experience required; emphasis in Computer Science or related field preferred
    Minimum of 3 years of related experience required; experience providing application and end-user support services in a professional services environment preferred
    Must be legally authorized to work in the United States on a full-time basis upon hire. Moss Adams will not consider candidates for this position who require sponsorship for employment visa status now or in the future (e.g., H-1B status)
    Experience in supporting complex systems including Citrix (XenApp, XenDesktop, XenMobile), SharePoint, Dynamics CRM, tax, audit, and accounting applications, and/or ERP systems
    Experience troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, printers), working with automated help desk systems, Active Directory administration, application deployment, and QA testing processes
    Strong verbal and written communication skills including the ability to articulate complex issues to internal clients Ability to collaborate and work effectively across teams while building trusted relationships and positively influencing others
    Self-directed professional with strong interpersonal skills
    Proven commitment to providing exception client service which foster a high degree of end user satisfaction through the delivery of quality and timely service
    Ability to convey technical issues and material to non-technical audience
    Effective time management and organizational skills, proven ability to prioritize while simultaneously managing numerous projects/processes often under tight deadlines
    Ability to travel as needed, approximately 5%

    Moss Adams is an Equal Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

    Moss Adams complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

    Some local/state regulations require employers to disclose the pay range in job postings.

    While this is the typical range of pay for the position, actual pay may vary based on internal equity, knowledge, experience, skillset, and geographic location among other factors.

    It's uncommon for an individual to be hired at the top end of the pay range. This position may be eligible for an annual discretionary bonus. For more information about our benefit offerings and other total rewards, visit our careers page.

    Employee Status

    Regular

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