Bilingual Mobile Implementation Specialist - Sacramento, United States - 4Insite

4Insite Sacramento, United States

1 week ago

Description

Job Description

Description

Position at 4Insite

The Bilingual Mobile Implementation Specialist will learn the intricacies of the 4insite mobile and web platforms product offering and deliver implementation services with customer. They must be a highly organized, goal-oriented individual capable of preparing and tracking project plans and schedules. They also provide regular scheduled status reporting and tracking of project deliverables and has direct coordination with other departments.

Responsibilities:

Become an expert in the 4insite mobile and web platforms
Manage the pre-implementation process to ensure customers are prepared for mobile rollouts, this includes scheduling, audio/video checks.
Develop and drive project plans with the goal of ensuring maximum customer success
Coordinate and deliver product training to end users
Gain knowledge of entire Mobile Implementation program outside of your responsibilities
Serve as coach and trusted advisor to your customers
Be the liaison between the business, 4insite support team and other verticals within 4insite as business needs arise.
Follow-up with sites after implementation to view progress and offer additional support
Manage Post Implementation Survey Process
Continually look at ways to improve the onboarding process to enhance customer experience
Work in a strong team environment to provide unparalleled support to customers
Demonstrate a desire to help others with specific technical issues and be able to understand the support process from the customer point of view
Travel is required

Qualifications:

Associate's degree in Software Engineering or Computer Science or related field OR equivalent work experience in technology roles.
May required to have a valid driver's license.
3-5+ years of demonstrated success managing technology and implementation projects
Demonstrable knowledge of features
Responsible self-starter with a sense of urgency balanced by attention to detail
Comfortable with change and organizational and process evolution in a fast-paced environment
Travel Required
Bilingual in Spanish and English

Compensation: $66,560 per year

Shift: 1st shift

SBM Management Services, LP and its affiliates are proud to be equal-opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

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