Helpdesk Manager - Indianapolis, United States - Marian University

Marian University Indianapolis, United States

3 weeks ago

Description

As a part of a diverse community of faculty and staff who represent many faith systems and worldviews, Marian University seeks a Helpdesk Manager to promote our Catholic Franciscan mission and identity by overseeing the Helpdesk and it's six technicians. The Helpdesk Manager is a driven, organized, and energetic individual looking to make an impact. This person needs the ability to manage a team of IT professionals and is technology savvy enough to hop in and roll his/her sleeves up to assist. The HD Manager needs the ability to make deliver alternative solutions after evaluations as well as represent Marian University in a positive and professional way to diverse populations. This person works extremely close with the Marian University CIO.

Essential Duties and Responsibilities:

Actively engage the Catholic Franciscan mission and identity of Marian University by modeling the Franciscan Sponsorship Values and honoring the legacy of the founding congregation through transformative education, unity in diversity, leadership through service, integrating faith and life, and institutional policies.
Manages Freshworks Ticketing system including ticket assignment and queue
Works closely with CIO on Mission critical projects
Provides the CIO with usage stats, inventory counts, and monthly printing numbers
Coordinates with CIO to process Purchase Orders and various product purchases as needed
Manages the budget segment related to laptop/iPad/Inventory purchases
Manages the iPhone program
Leads by example
Strong A/V skills as well as strong A/V vendor skills
Ability to decide when to purchase new equipment or when to repair.
Desire to take a group of talented individuals name make them into a team

University Expectations: (examples listed below)

Knowledge of and a commitment to the mission of Marian University
Adheres to Marian University's policies and procedures
Shows courtesy and respect in interactions with fellow employees, students subordinates, and supervisors
Communicates regularly with supervisor about Department issues
Meets department productivity standards
Participates in developing department goals, objective, and systems
Assists to establish department measurements that align and support the accomplishment of the University's strategic goals
Adheres to the department budget.

Required Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

To be qualified for this position the candidate must have a minimum of an Associate's Degree in a technology related field, Management related field, or an equivalent experience.
Preference will be given to those with Marian University experience as a Faculty, Staff, or Student.

Review of applications will begin immediately and continue until the position is filled.

For Consideration All Applications Require:

Cover Letter
Current resume or CV
Contact information of three professional references. The reference contact information must be entered after the application is submitted in the "My Presence" section of the applicant profile.
Responses to the supplementary mission & identity questions.

Please Review Marian University's Mission & Identity Statement before responding to the supplementary questions on your application:

Marian University is an Equal Opportunity Employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.

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