- Base salary + bonus opportunities
- Exposure to executive leadership
- Team outings and company-sponsored volunteer events
- Opportunity to work with the largest new home builders in Indianapolis
- 4 weeks of Paid Time Off
- Access to health and life insurance, 401(k), paid parental leave, tuition assistance, company discounts, etc.
- Explore, assess and report on viability of new and emerging technologies and their possible application within the company environment and processes.
- Develop, propose, implement and maintain effective policies and procedures for use in IT operations and employee use of technology.
- Ensure access, security controls and usage of applications and services are in accordance with organizational policies, applicable laws and best practices
- Maintain effective working relationships and act as the primary point of contact for vendors and solution providers within the IT operations area (helpdesk and infrastructure vendors)
- Provide coordination and leadership during planned and unplanned system outages; manage IT change management process
- Provide leadership for report writing and business intelligence solutions
- Select, lead and mentor team members, ensuring high performance and on time delivery of assigned projects, tasks, and overall work effort. Establish professional development plans for staff, and conduct hiring, training, and performance reviews.
- Develop and retain Team Members through ongoing feedback, training, coaching and performance evaluation
- Review, evaluate, and establish KPIs and SLAs for IT Operations Teams (Infrastructure, application availability, and Help Desk).
- Develop reports/dashboards to measure team performance in meeting deliverables and progress toward established goals
- Other duties as assigned
- An associate's or bachelor's degree in business, information technology, or a related field of study or relevant work experience.
- Understanding of Cyber Security risks, tools, and practices, Security Certifications a plus
- NIST architecture
- Demonstrated experience managing, mentoring and growing IT teams
- Customer service orientation
- Working knowledge of networking, systems, services, protocols, telephony, and cloud platforms
- Ability to translate technical solutions to user friendly explanations and training.
- Experience managing and leading customer focused (internal and external) service/help desk.
- Experience with Office365 and other SaaS based platforms preferred
- SharePoint, SharePoint Modern Sites experience a plus
- End Point Security
- Ability to stay abreast of emerging technologies and discern applicability and viability to existing environment and future initiatives.
- Strong project management and planning skills
- Ability to multi-task, prioritize and be detail-oriented
- Ability to work independently, resourcefully seek answers, and remove obstacles
- Complex problem-solving and analytical skills
- Results oriented with the ability to consistently meet deadlines
- Accountable and takes ownership
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Director of IT - Indianapolis, United States - Arbor Homes
Description
About The Role:The Director of IT provides leadership, strategy, and tactical oversight for the design, deployment and administration of network and systems environments, technical support services, and end user devices; the Company's ERP and Financial systems, desktop solutions and applications, telecommunications; business intelligence and reporting, and the company's cloud infrastructure. The Director of IT contributes to the development and execution of tactical and operational plans that support Company's mission and strategic plan including continual service improvement, project planning, budgeting, cyber security, audit and compliance, vendor relations, and team leadership.
Why Arbor?
Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in Indianapolis. We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders in Indianapolis, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us
What's In It For You?
Arbor Homes is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Arbor Homes participates in E-Verify
Business Unit -
Arbor Homes
