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Service Desk II - Indianapolis, United States - SelectQuote
Description
Company Overview:
More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.
But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.
About the Role:Service Desk II
Job Summary:
The Service Desk II position is a highly service-oriented technical support role that is responsible for hardware and software troubleshooting and support for internal SelectQuote employees both in the office and remotely. This position will require an on the job supervised training period where the individual will learn our internal telecom systems common network and hardware troubleshooting issues.
Supervisory Responsibilities:
This position requires general supervision.
Essential Duties and Responsibilities:
Solves computer-related problems
Troubleshoots hardware and software issues for in-facility and remote associates
Resolves service desk tickets and updates work logs in the ticketing system
Inventory management and updates
Understand and troubleshoot custom CRMs and VOIP environment
Assists in monitoring networked computer equipment
Supports associate onboarding and equipment setup
Escalation contact for Service Desk Level I
Inventory management and updates
Assist with building and configuring new computer systems including operating systems security updates and virus software
Training and mentoring
Maintaining Active Directory objects
Manages reporting access
Supports office audio/visual systems
Interacts with 3rd-party support
Skills/Abilities:
Critical thinking
Strong attention to detail
Ability to quickly adapt to new circumstances as they arise
Ability to gain knowledge and understanding of internal software
Works well under pressure
Excellent oral and written communication skills
Strong interpersonal skills
Ability to work as a team player
Education and Experience:
Bachelors degree preferred
A minimum of 1-year experience in a technology-oriented role is required (preferably in the following environments)
Helpdesk
Software support
6 months of experience with PC hardware troubleshooting required
Familiarity with call center environments preferred
Requirements:
Prolonged periods of sitting at a desk and working on a computer
Able to lift up to 30 lbs
May be required to traverse the facility
SelectQuote Core Values:
Service: We create positive customer experiences.
Entrepreneurship: We create innovate & take risks.
Leadership: We build & invest in high-performing teams. Empowerment: We embrace a changing environment.
Courage: We challenge the status quo & drive continuous improvement.
Teamwork: We help support & celebrate each other.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.
