Warehouse Support Technician - Atlanta, United States - ACL Digital

ACL Digital Atlanta, United States

2 weeks ago

Description

Purpose:

The Atlanta Public School System is seeking the services of multiple warehouse support technicians to provide direct and indirect logistical support to IT field support techs and other SMEs who provide direct support to Client schools and administrative locations.

Scope of Work/Key Responsibilities:
Monitor support tickets submitted for parts requests and promptly assign parts
Responsible for picking up obsolete equipment from schools and other Client locations
Maintaining inventory of parts including but not limited to: Interactive Technology, laptop, desktop, WYSE etc.
Ordering parts to maintain a healthy inventory
Maintain/track all Client assets in a database
Provide project support to schools and other Client locations
Install Apple apps unto devices as required.
Troubleshoot and resolve minor wireless, network or switch issues
Troubleshoot and resolve printer (or print) issues.
Escalate major issues (wireless, network etc.) to IT Infrastructure technical teams
Perform proactive support activities including but not limited to:
Checking computer labs & media centers
Updating Apple IOS on MacBook, iPad & iPod carts
Installing and setting up Air Watch on mobile devices
Installing Windows updates and patches
Identify and update (or report) unsupported operating systems i.e. Win XP
Ensuring that antivirus software installed on all machines
Checking Interactive White Boards (and Projectors) in classrooms
Update user and asset information in database (as necessary)
Inventory, validate and report all technology items. Report any asset transfers to ensure ownership is properly captured.
Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient.
Maintain exceptional customer service posture at ALL TIMES.

Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes.

Contract Duration:
1 year (initial)
Option to extend annually - based on performance.

Skills and Qualifications:
2+ years' work experience (minimum) 5 years for Lead Techs
+ Certification (Required for Lead Techs. Only)
Strong customer service skills
Knowledge of best practice security standards and techniques
Microsoft Windows certification is a plus
Must have clean criminal record with the ability to pass finger-print background check
Must be authorized to work in the United States.
Must hold a valid drivers license.

Personal Attributes:
Creativity and strong attention to detail
Ability to work effectively on tight deadlines, as necessary
Excellent command of English language
Oral and written communication skills
Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
Positive, productive team player
Desire to learn new skills and improve

Education/Training:
Equivalent combination of education and experience will be considered.

Work:

This work will be completed on-site at the Client warehouse or at any of the Atlanta Public Schools sites or buildings in the metro Atlanta area.

The technician would need to work M, T, W, TH, F (typically 8am 5pm). Hours may change slightly to accommodate the school hours for elementary, middle and high schools.

Warehouse technicians will be required to pick up or drop-off parts to/from Client locations and must have their own means of transportation.

Leadership:
The warehouse support tech will take day-to-day direction from the Client Asset Lead. He/she will be responsible for providing regular updates and meeting the deadlines imposed by the district.

Submissions:
Candidate Resume/profile

Desktop Support Technician

2 weeks ago

Ovation Workplace Services Alpharetta, United States

Job Role - Desktop Support Technician · Job Summary · Desktop Technician will provide day to day local · emote desktop support, receive inbound calls, · answer questions, troubleshoot and document steps performed to resolve challenges with hardware, · customer resolution for call ...
Desktop Support Technician

2 weeks ago

Ovation work place services Alpharetta, United States

Desktop Support Technician · This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. · Desired Skills & Experience · * ...
Remote Senior Technician for Tech Support

2 weeks ago

RSM Atlanta LLC Atlanta, United States

This is a remote position. · Remote Senior Technician for Tech Support (Part-Time) · Company Overview: RSM Atlanta is a leading provider of restaurant equipment and HVAC solutions, serving clients across the Greater Atlanta area and more. We are seeking a highly experienced and s ...
IT Support Technician

1 week ago

Centurion Group LLC Atlanta, United States

Centurion is proud to be a leading provider of comprehensive healthcare services to correctional facilities, state hospitals, and community mental health centers nationwide. We are currently seeking a full-time IT Technical Support Specialist to join Support Technician, IT, Techn ...
Support Technician

2 weeks ago

In Touch Ministries Atlanta, United States

We are looking for a Level 1 Support Technician (Part-Time), to fill the position of IT Technician for the IT Technical Operations team. This person will be responsible for the ongoing processing, configuration and deployment of end-user IT hardware, including but not limited to ...
IT Support Technician

3 weeks ago

Insight Global Atlanta, United States

Job Description · A large client of Insight Global is hiring for an IT Customer Support Technician to join their team This team provides technical support to the company's internal employees -- think Genius Bar style -- inside the company's headquarters building. The IT Customer ...
IT Support Technician

1 week ago

Insight Global Atlanta, United States

A large client of Insight Global is hiring for an IT Customer Support Technician to join their team This team provides technical support to the company's internal employeesthink Genius Bar styleinside the company's headquarters building. The IT Customer Support Technician will be ...
Support Technician

1 week ago

Dave & Busters Atlanta, United States

Dave & Busters - JobID: R [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll: Be responsible for the repair and maintenance of the building including games, simulators and technical equipment; Deliver an unparalleled Guest experience throu ...
IT Support Technician

2 weeks ago

Brasfield & Gorrie Atlanta, United States

Responsibilities: · Brasfield & Gorrie, a recognized leader in the construction industry, has an exciting opportunity available for an IT Support Technician. Successful candidates will have a passion for both customer service and technology and enjoy working in a face paced envi ...
IT Support Technician

1 week ago

firstPRO 360 Atlanta, United States

Job Description · Job DescriptionAre you an experienced Help Desk / Support Technician ready for a fresh start? Come join this stable and growing company who is highly motivated to meet you You'll have a chance to showcase your Help Desk skills as a part of a well qualified suppo ...
Deskside Support Technician

3 weeks ago

DataNet IT Clayton, United States

Our client, a multinational Pharmaceutical Company, is seeking a Deskside Support Technician who will be providing desktop solutions support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction. Install, troubleshoot, & maintain a wi ...
Support Technician

1 week ago

Ellucian Lawrenceville, United States

Unlock Learning for All: · Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 ...
Deskside Support Technician/ Field Support Technician

2 weeks ago

HCL Technologies Limited - Business Services Atlanta, United States

_*Job Title: Deskside Support Technician/ Field Support Technician*_ · *Location: Atlanta, GA* · _*Minimum Experience 6-8 Years*_ · *Job Description* · *Job requirements* : This job requires the person to be present onsite 5 days a week. · *ROLE AND RESPONSIBILITIES:-* · Hands-on ...
IT Support Technician

1 day ago

InTech Network Solutions Tyrone, United States

InTech Network Solutions is a complete IT Service and Managed Service Provider located in Central Pennsylvania and provides service to small to medium enterprises in all industries. · We are looking for a customer service oriented Help Desk Support Specialist(s) to provide techni ...
IT Support-Field Technician

2 weeks ago

Main Street Auto Atlanta, United States

We are seeking a highly skilled IT Support-Field Technician to join our team. This role will primarily focus on providing on-site support for hardware-related issues and deployments across designated regions. The ideal candidate will possess strong technical expertise in hardware ...
Nursing Support Technician

2 weeks ago

Grady Health System Atlanta, United States Full time

Grady Health System offers many career paths for your professional growth. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding position at Grady · SUMMARY · The Nursing Support Technician (NST), under the supervision of th ...
Desktop Support Technician

3 weeks ago

BlueSky Resource Solutions Atlanta, United States

Desktop Technician II · Atlanta, GA (On-Site) · POSITION OVERVIEW: · The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and systems support within the Information Technology department. ...
Desktop Support Technician

3 weeks ago

Software Technology Inc Atlanta, United States

Hi there, · Please find below requirement and let me know if you are interested · Title: Sr Desktop Support Tech · Location: Atlanta GA · Duration: 6+ Months · Description: Department of Aviation is seeking Desktop Support resource that will be part of a team responsible for sup ...
Desktop Support Technician

2 weeks ago

City of Atlanta Georgia Atlanta, United States

The person filling this position will offer weekly standard operating hours and on-call and after hours support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems. Resolve computer prob Support Technician, Desktop S ...
Desktop Support Technician

1 week ago

DataEdge Consulting, Inc. Atlanta, United States

Desktop Support Technician / Contract / Atlanta, GA / Hybrid · Qualification: · Microsoft Windows, Microsoft Office, Apple operating systems. · Advanced knowledge of Microsoft Outlook. · Internet Explorer, Chrome, Firefox, Edge. · Networking fundamentals (TCPIP, DNS, VPN, routers ...