IT Support Technician - Atlanta, United States - Insight Global

Insight Global Atlanta, United States

3 weeks ago

Description

Job Description

A large client of Insight Global is hiring for an IT Customer Support Technician to join their team This team provides technical support to the company's internal employees think Genius Bar style inside the company's headquarters building.

The IT Customer Support Technician will be working in person, directly with all levels of employees, so they should have strong in person customer service and communication skills.

This individual will be responsible for welcoming any internal employees as they come into IT Horizons, helping them register in the queue for their issue, and then working directly with the employee to understand their problem, troubleshoot the issue, and create an action plan for a solution.

The IT Support Technician should have strong troubleshooting skills with O365, Windows 10 and 11, basic computer hardware issues (battery and power cord issues, etc.), light networking issues, asset, device, and lifecycle management.

The ideal candidate will have a strong technical background, a detail-oriented mindset, and strong in person customer service experience. This individual must be willing to work onsite 5 days per week in Midtown Atlanta.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
.

Skills and Requirements

Extremely strong customer service and communication skills in an in person environment The primary responsibility of this individual will be interfacing in person with internal employees in a large corporate environment to help solve technical issues.
2+ years of IT support experience and strong technical aptitude for PC, Mac, and mobile devices with a willingness to learn

Specific technical experience:
o Strong user experience with O365 (SharePoint, Outlook, Teams, Excel, etc.)

o Experience with cloud based storage such as OneDrive to export and import files, transporting bookmarks, etc.

o Experience researching technical issues using Knowledge Base or alternative methods.

o Windows 11 troubleshooting experience such a driver updates, checking for drivers, reinstalling drivers, etc.

o Device management using Jamf and Endpoint.

Type in serial number to wipe computer, look up user details.

o Asset and Device Management

Strong organizational skills and attention to detail is a MUST must have experience with a ticketing tool, how they manage these tickets, cross referencing different systems, etc.
Team player mentality Looking for someone who cares about culture and their peers, someone who is looking to learn and grow, and someone who enjoys working in a team setting.
Mac troubleshooting experience Any experience working in an Apple Care setting (phone or Genius Bar)
Experience with Company Portal
Experience with ticketing specifically in Dynamics
Experience with Microsoft Managed Device issues (MMD error messages, etc.)

Experience working on a large Lifecycle Management project null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Desktop Support Technician

2 weeks ago

Ovation Workplace Services Alpharetta, United States

Job Role - Desktop Support Technician · Job Summary · Desktop Technician will provide day to day local · emote desktop support, receive inbound calls, · answer questions, troubleshoot and document steps performed to resolve challenges with hardware, · customer resolution for call ...
Desktop Support Technician

2 weeks ago

Ovation work place services Alpharetta, United States

Desktop Support Technician · This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. · Desired Skills & Experience · * ...
Remote Senior Technician for Tech Support

2 weeks ago

RSM Atlanta LLC Atlanta, United States

This is a remote position. · Remote Senior Technician for Tech Support (Part-Time) · Company Overview: RSM Atlanta is a leading provider of restaurant equipment and HVAC solutions, serving clients across the Greater Atlanta area and more. We are seeking a highly experienced and s ...
IT Support Technician

1 week ago

Centurion Group LLC Atlanta, United States

Centurion is proud to be a leading provider of comprehensive healthcare services to correctional facilities, state hospitals, and community mental health centers nationwide. We are currently seeking a full-time IT Technical Support Specialist to join Support Technician, IT, Techn ...
Support Technician

2 weeks ago

In Touch Ministries Atlanta, United States

We are looking for a Level 1 Support Technician (Part-Time), to fill the position of IT Technician for the IT Technical Operations team. This person will be responsible for the ongoing processing, configuration and deployment of end-user IT hardware, including but not limited to ...
IT Support Technician

1 week ago

Insight Global Atlanta, United States

A large client of Insight Global is hiring for an IT Customer Support Technician to join their team This team provides technical support to the company's internal employeesthink Genius Bar styleinside the company's headquarters building. The IT Customer Support Technician will be ...
Support Technician

1 week ago

Dave & Busters Atlanta, United States

Dave & Busters - JobID: R [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll: Be responsible for the repair and maintenance of the building including games, simulators and technical equipment; Deliver an unparalleled Guest experience throu ...
IT Support Technician

1 week ago

firstPRO 360 Atlanta, United States

Job Description · Job DescriptionAre you an experienced Help Desk / Support Technician ready for a fresh start? Come join this stable and growing company who is highly motivated to meet you You'll have a chance to showcase your Help Desk skills as a part of a well qualified suppo ...
IT Support Technician

2 weeks ago

Brasfield & Gorrie Atlanta, United States

Responsibilities: · Brasfield & Gorrie, a recognized leader in the construction industry, has an exciting opportunity available for an IT Support Technician. Successful candidates will have a passion for both customer service and technology and enjoy working in a face paced envi ...
Deskside Support Technician

3 weeks ago

DataNet IT Clayton, United States

Our client, a multinational Pharmaceutical Company, is seeking a Deskside Support Technician who will be providing desktop solutions support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction. Install, troubleshoot, & maintain a wi ...
Support Technician

1 week ago

Ellucian Lawrenceville, United States

Unlock Learning for All: · Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 ...
Deskside Support Technician/ Field Support Technician

2 weeks ago

HCL Technologies Limited - Business Services Atlanta, United States

_*Job Title: Deskside Support Technician/ Field Support Technician*_ · *Location: Atlanta, GA* · _*Minimum Experience 6-8 Years*_ · *Job Description* · *Job requirements* : This job requires the person to be present onsite 5 days a week. · *ROLE AND RESPONSIBILITIES:-* · Hands-on ...
IT Support Technician

1 day ago

InTech Network Solutions Tyrone, United States

InTech Network Solutions is a complete IT Service and Managed Service Provider located in Central Pennsylvania and provides service to small to medium enterprises in all industries. · We are looking for a customer service oriented Help Desk Support Specialist(s) to provide techni ...
IT Support-Field Technician

2 weeks ago

Main Street Auto Atlanta, United States

We are seeking a highly skilled IT Support-Field Technician to join our team. This role will primarily focus on providing on-site support for hardware-related issues and deployments across designated regions. The ideal candidate will possess strong technical expertise in hardware ...
Desktop Support Technician

3 weeks ago

BlueSky Resource Solutions Atlanta, United States

Desktop Technician II · Atlanta, GA (On-Site) · POSITION OVERVIEW: · The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and systems support within the Information Technology department. ...
Nursing Support Technician

2 weeks ago

Grady Health System Atlanta, United States Full time

Grady Health System offers many career paths for your professional growth. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding position at Grady · SUMMARY · The Nursing Support Technician (NST), under the supervision of th ...
Desktop Support Technician

2 weeks ago

City of Atlanta Georgia Atlanta, United States

The person filling this position will offer weekly standard operating hours and on-call and after hours support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems. Resolve computer prob Support Technician, Desktop S ...
Desktop Support Technician

3 weeks ago

Software Technology Inc Atlanta, United States

Hi there, · Please find below requirement and let me know if you are interested · Title: Sr Desktop Support Tech · Location: Atlanta GA · Duration: 6+ Months · Description: Department of Aviation is seeking Desktop Support resource that will be part of a team responsible for sup ...
Desktop Support Technician

1 week ago

DataEdge Consulting, Inc. Atlanta, United States

Desktop Support Technician / Contract / Atlanta, GA / Hybrid · Qualification: · Microsoft Windows, Microsoft Office, Apple operating systems. · Advanced knowledge of Microsoft Outlook. · Internet Explorer, Chrome, Firefox, Edge. · Networking fundamentals (TCPIP, DNS, VPN, routers ...
Warehouse Support Technician

2 weeks ago

ACL Digital Atlanta, United States

Purpose: · The Atlanta Public School System is seeking the services of multiple warehouse support technicians to provide direct and indirect logistical support to IT field support techs and other SMEs who provide direct support to Client schools and administrative locations. · Sc ...