Jobs
>
Atlanta

    Support Technician - Atlanta, United States - In Touch Ministries

    In Touch Ministries
    In Touch Ministries Atlanta, United States

    4 weeks ago

    Default job background
    Description

    We are looking for a Level 1 Support Technician (Part-Time), to fill the position of IT Technician for the IT Technical Operations team. This person will be responsible for the ongoing processing, configuration and deployment of end-user IT hardware, including but not limited to laptop computers, desktop computers, monitors, telephones and other peripherals. They will work directly with end users on hardware refreshes and upgrades, ensuring that newly deployed systems are configured to meet specific end user needs. Some first-level IT support responsibilities will also be part of this role. This role requires strong organizational and interpersonal skills, thoroughness in following documented processes, great attention to detail and the ability to provide excellent customer service.

    Position type: Part-Time hours), Non Remote.

    Experience/Competencies:

    · Strong technical competency - This includes an understanding of the basic principles of computer hardware and software, networking, operating systems, applications, and peripherals. Also includes the desire, willingness, and ability to learn about new systems/technologies.

    · Attention to detail - Must be thorough in following documented, multi-level processes in order to see tasks through to completion.

    · Communication skills - Must be able to communicate with various people and positions through spoken or written means clearly, accurately, and with understanding.

    · Customer service - Must exhibit the patience and servant spirit necessary to provide excellent customer service to end users. Must be patient and respectful when dealing with less technically savvy individuals.

    · Teamwork - Ability to work well as part of a team to reach the shared goal of providing excellent service to the various departments within the organization. Must give and receive feedback respectfully and exhibit willingness and flexibility to adapt to the changes and to the team's needs.

    · Initiative - Must be called "to work for the betterment of The Kingdom" through this aspect of In Touch. Self-starter, motivated, adapts to change, and able to handle multiple tasks.

    Responsibilities:

    · Deployment/management of computer hardware/software. Responsibilities include: Preparing hardware with basic image using automated deployment tools. Ensuring proper enrollment into Microsoft InTune system for automated application installation. Manual installation and basic configuration of applications as needed. Deployment and configuration of basic computer peripherals. Following documented processes regarding retiring and disposal of computer hardware at the end of its lifecycle.

    · Conduct hardware replacement/refreshes for end users based on preset hardware lifecycles. Responsibilities include: Contacting customer to determine specific needs and preparing/customizing computer hardware and applications accordingly. Perform physical replacement of computer hardware and seeing the process through to ensure customer satisfaction.

    · Asset management. Responsibilities include: Receipt and processing of new physical hardware into asset management system. Ongoing updating of asset management database with move/add/changes of various assets.

    · User configuration/management. Responsibilities include: Participating in documented onboarding/offboarding tasks along with involvement from Ministry Resources and other departments. Utilizing Active Directory/Office 365 hybrid system, phone system software and other technologies in the environment for creation and management of accounts and access.

    · First level support of computer environment. Responsibilities include: Basic troubleshooting of operating system and applications. Basic troubleshooting/maintenance of computer hardware and peripherals to include telephony hardware and printers.

    · Assist with various tasks in support of the IT department and its various teams. Responsibilities include: Updating of documentation. Rollout of new hardware/software and other various tasks in support of higher enterprise-level projects.

    Experience/Qualifications:

    · Must exhibit spiritual maturity working as a part of the In Touch team.

    · Basic experience using Microsoft Windows operating systems, specifically Windows 10 and 11.

    · Basic experience using Microsoft Office applications such as Excel, Word, Outlook, etc.

    · Basic troubleshooting experience with computers, peripherals, Windows operating systems and printers is preferred but not required.

    · Experience with Apple MacOS is preferred but not required.

    · Basic IT certifications such as A+, Network+, and MCP for Windows are preferred but not required.

  • firstPRO 360

    IT Support Technician

    2 weeks ago

    firstPRO 360 Atlanta, United States

    Job Description · Job DescriptionAre you an experienced Help Desk / Support Technician ready for a fresh start? Come join this stable and growing company who is highly motivated to meet you You'll have a chance to showcase your Help Desk skills as a part of a well qualified suppo ...

  • Brasfield & Gorrie

    IT Support Technician

    4 weeks ago

    Brasfield & Gorrie Atlanta, United States

    Responsibilities: · Brasfield & Gorrie, a recognized leader in the construction industry, has an exciting opportunity available for an IT Support Technician. Successful candidates will have a passion for both customer service and technology and enjoy working in a face paced envi ...

  • Main Street Auto

    IT Support-Field Technician

    3 weeks ago

    Main Street Auto Atlanta, United States

    We are seeking a highly skilled IT Support-Field Technician to join our team. This role will primarily focus on providing on-site support for hardware-related issues and deployments across designated regions. The ideal candidate will possess strong technical expertise in hardware ...

  • City of Atlanta

    Desktop Support Technician

    1 week ago

    City of Atlanta Atlanta, United States Full time

    · RESPONSIBILITIES · At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean. Our Atlanta Department of Transportation team ...

  • City of Atlanta, GA

    Desktop Support Technician

    13 hours ago

    City of Atlanta, GA Atlanta, United States

    Job Description · The Desktop Support Technician will be part of a team responsible for supporting workstations running on Windows 10 and higher platforms in a 24x7 operating environment. This role will be responsible for handling all Tier 1 & some Tier 2 issues. The Technician ...

  • Centurion Group LLC

    IT Support Technician

    3 weeks ago

    Centurion Group LLC Atlanta, United States

    Centurion is proud to be a leading provider of comprehensive healthcare services to correctional facilities, state hospitals, and community mental health centers nationwide. We are currently seeking a full-time IT Technical Support Specialist to join Support Technician, IT, Techn ...

  • Ripple IT

    Experienced Level 2 Support Technician

    1 week ago

    Ripple IT Atlanta, United States Permanent

    Ripple is looking for an Experienced Level 2 Support Technician. This is a hybrid work from home position that will also require on-site visits, often for a week at a time in the Atlanta area. You ideally have around 5 years of IT experience (Previous MSP experience is a huge plu ...

  • Insight Global

    IT Support Technician

    2 weeks ago

    Insight Global Atlanta, United States

    A large client of Insight Global is hiring for an IT Customer Support Technician to join their team This team provides technical support to the company's internal employeesthink Genius Bar styleinside the company's headquarters building. The IT Customer Support Technician will be ...

  • Insight Global

    Tier 1 Support Technician

    5 days ago

    Insight Global Atlanta, United States

    Job Description · Insight Global is looking for a Service Desk Technician to join a team in Atlanta, GA supporting one of the world's most notable luxury retail brands. This role will be required to sit onsite five times a week and the shift is Weds-Sun 3:00-12:00 AM EST. This pe ...

  • ADEX

    NetTech (Technical Support Technician)

    5 days ago

    ADEX Atlanta, United States

    NetTech Job Description: (Remote) · ESSENTIAL DUTIES AND RESPONSIBILITIESCandidate will provide Tier 1 technical support delivery for Ciena deployment services projects. · Responsible for the administration of deployment project documentation, including daily status reports, proj ...

  • Econ One Research, Inc.

    IT Help Desk Support Technician

    3 weeks ago

    Econ One Research, Inc. Atlanta, United States

    Job Description · Job DescriptionWho We Are · We are an economic research consulting firm--which is a fancy way of saying we are a professional services firm (think of our commodity as selling time) who are proud of doing our jobs well and are always thinking about our current cl ...

  • Atlas

    Land Survey Support Technician 2

    3 weeks ago

    Atlas Atlanta, United States Full time

    External Description · Atlas is a nationwide leader in civil engineering, materials testing and geotechnical consulting services for environmental, industrial and infrastructure construction projects. Headquartered in Austin, TX, Atlas currently has over 3,500 employees with off ...

  • Gridiron IT

    Desktop Support Technician III

    2 weeks ago

    Gridiron IT Atlanta, United States

    POSITION RESPONSIBILITIES:Performs a variety of clerical and administrative duties pertinent to on site support.Responds to trouble tickets to resolve user problems.Provides technical support through phone, email, and instant message to users in the areas of password resets, e-ma ...

  • City of Atlanta

    DeskTop Support Technician, SME

    3 weeks ago

    City of Atlanta Atlanta, United States

    Job Description · Posting Expires: 5/9/24 · Salary: $71,000 · Background: · The purpose of this Statement of Work (SOW) is to acquire a wired and wireless IP Video Surveillance camera system operator to perform analysis, design and maintenance of the Department of Watershed M ...

  • Ovation Workplace Services Inc.

    Desktop Support Technician

    3 weeks ago

    Ovation Workplace Services Inc. Alpharetta, United States

    Job Description · Job DescriptionDesktop Support Technician · This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. ...

  • HCL Technologies Limited - Business Services

    Deskside Support Technician/ Field Support Technician

    1 week ago

    HCL Technologies Limited - Business Services Atlanta, GA, United States Full time

    _*Job Title: Deskside Support Technician/ Field Support Technician*_ · *Location: Atlanta, GA* · _*Minimum Experience 6-8 Years*_ · *Job Description* · *Job requirements* : This job requires the person to be present onsite 5 days a week. · *ROLE AND RESPONSIBILITIES:-* · Hands-o ...

  • Aza

    Life Support Systems Technician I

    3 weeks ago

    Aza Atlanta, United States

    Georgia Aquarium · Life Support Systems Technician I · Position Summary: · The Life Support Technician I shall be responsible for the daily operation and maintenance of all aquatic animal Life Support Systems (LSS) that support Georgia Aquarium's aquatic animal exhibits. This pos ...

  • F2Onsite

    L2 Desktop Support Technician-Hybrid

    3 weeks ago

    F2Onsite Atlanta, United States

    Job Description · Job DescriptionOnsite 1-full Day per week 9am-6pm other days will be remote-40 hours per week. This L2 Desktop/End User Support resource will be supporting a 20 person user community that is in the financial services industry. Experience supporting professional ...

  • ClientSolv

    Junior level IT Support Technician openings

    3 weeks ago

    ClientSolv Atlanta, United States

    Company Description · ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a ...

  • Ripple IT

    Experienced Level 2 Support Technician

    3 weeks ago

    Ripple IT Atlanta, United States

    Job Description · Job DescriptionRipple is looking for an Experienced Level 2 Support Technician. This is a hybrid work from home position that will also require on-site visits, often for a week at a time in the Atlanta area. You ideally have around 5 years of IT experience (Prev ...