Experienced Level 2 Support Technician - Atlanta, United States - Ripple IT

Ripple IT Atlanta, United States

1 week ago

Permanent Insurance

Description

Ripple is seeking an Experienced Level 2 Support Technician for a dynamic role that blends remote work with occasional on-site visits in Atlanta. The ideal candidate should boast about 5 years of IT background, with prior MSP experience being a valuable asset. If you're passionate about both technology and human interactions, keep reading to discover what this role entails.

Mission for the Ripple Support Technician:

To provide a human touch to Ripple's clients during IT challenges, offering solutions and preventing future issues through innovative thinking.
Contributing to personal growth and fostering mutual development within the team.

Core Values:

Assume Good Intentions
Best is Best
Collaborate Always

Beliefs we practice:

Empowerment to excel in your role
Questioning the 'why' behind tasks, not just 'how'
Dedication to team members
Celebrating achievements
Creating a familial atmosphere within the team
Valuing style and design as enhancers of our work

Purpose:

Delivering a service experience that leaves a lasting positive impact on all involved parties

Requirements:

Working on multiple platforms including Windows servers, AD, Exchange, Office365, Citrix, VMware, firewalls, and more
Supporting colleagues with complex issues
Participating in various projects like server deployments and network configurations
Acting as a key resource for the support team

How you will know if you are successful:

Ripple customers and team members will consistently commend your approachability, problem-solving skills, and positive attitude.

What you need to bring:

Strong communication skills in diverse scenarios and a knack for troubleshooting
An insatiable thirst for personal and professional development
A proactive work ethic and the ability to handle pressure smoothly
Proficiency with Mac and PC systems and documentation management
Prior MSP experience is a significant advantage
Must possess a clean driving record and background check

Benefits:

Flexible work environment
Engaging tasks
Supportive team culture that prioritizes your growth
Competitive salary and comprehensive benefits package
Opportunity to collaborate with exceptional clients and peers

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