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    MDM Production Support Lead - Charlotte, United States - AI Talent Flow

    AI Talent Flow
    AI Talent Flow Charlotte, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionAI TalentFlow: MDM Production Support Lead

    Become an MDM Champion and Drive Exceptional Customer Experiences

    About AI TalentFlow:

    AI TalentFlow specializes in accelerating startup growth, scaling enterprise solutions, and nurturing the career growth of the individuals who power those organizations. We connect top talent in AI, Data, Analytics, Product, and Agile with innovative companies seeking to push boundaries and achieve remarkable success.

    About the Role:

    Do you have a passion for solving complex problems in Master Data Management (MDM)? Are you a natural collaborator who excels at guiding teams and customers to achieve success? If so, this MDM Production Support Lead role might be the perfect fit for you

    As the MDM Production Support Lead, you will play a pivotal role in ensuring exceptional customer experiences and resolving complex technical issues. You'll lead a team of support professionals, mentor colleagues, and work closely with internal stakeholders to continuously enhance our MDM solutions. This is an excellent opportunity for a driven individual with deep MDM expertise who enjoys customer interactions within dynamic, fast-paced environments.

    Responsibilities:

    • Lead and mentor a team of MDM support professionals, providing guidance, training, and performance feedback.
    • Troubleshoot and resolve complex technical issues related to MDM products and integrations.
    • Collaborate with Development, Product Management, and Sales teams to identify and address recurring issues, ensuring continuous improvement of our MDM solution.
    • Develop and maintain in-depth knowledge of MDM products and best practices, staying ahead of industry advancements.
    • Define and implement processes for effective issue escalation, knowledge management, and customer communication.
    • Track and analyze support metrics to identify trends, prioritize improvements, and measure customer satisfaction.
    • Proactively identify and resolve potential problems before they impact customer experience.

    Qualifications:

    • Bachelor's degree in Computer Science, Information Technology, or a related field.
    • 5+ years of experience in an MDM support or implementation role, with a proven track record of resolving complex technical challenges.
    • In-depth knowledge of MDM platforms and technologies (e.g., Reltio MDM, Informatica MDM, SAP Master Data Governance).
    • Strong understanding of data modeling, data integration, and data quality best practices.
    • Excellent problem-solving, analytical, and troubleshooting skills.
    • Outstanding communication and interpersonal skills, with the ability to effectively interact with technical and non-technical stakeholders.
    • Demonstrated ability to lead, mentor, and motivate a team of support professionals.
    • A passion for customer success and a commitment to delivering exceptional support experiences.

    Bonus points for:

    • Experience with Reltio MDM is highly preferred.
    • Prior experience in a customer-facing leadership role.
    • Relevant certifications in MDM or data management.
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